Altalabs Route10 beware.

BradenHeat

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UI ok what, so much features, once get to the hang of it u know where to navigate, look wise very ugly, that's why I am waiting for an updated product line for rb5009
Not into dated UI that looks like it’s stuck in a era of dos,

it’s not a classic car so going that level of “manual” seems overly excessive and complicated

If I need to change specific settings sure, advance professional modes should be that way but much modern

that said , it lacks the seamless integration with mobile devices to control or see things at a glance that other mainstream or even semi IPS / IDS firewall routers come with these days .


long day at work , don’t need to play with lab like interface yet again
 

Lehnsherr

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Not into dated UI that looks like it’s stuck in a era of dos,

it’s not a classic car so going that level of “manual” seems overly excessive and complicated

If I need to change specific settings sure, advance professional modes should be that way but much modern

that said , it lacks the seamless integration with mobile devices to control or see things at a glance that other mainstream or even semi IPS / IDS firewall routers come with these days .


long day at work , don’t need to play with lab like interface yet again

Its just about aesthetic see the company focus on which direction

Microtik the focus not on UI - its like professional software we use at work, meant for the backend ppl see only. But then the winbox 4 beta - has a much nicer interface now, they also recently updated the looks to be more flat and minimalistic (hence modern)

Route10 interface presentation is definitely nicer in the long run, so long as they will iron out the UI kinks and quirks.
 

ShapeShifter

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Mikrotik , I am very impressed, no issues for past 3 years. I'm surprised u used those rubbish asus products from start, their AP,routers are just gimmicks. No state clear PPS as well. AP, use ubiquiti or Omada sibei stable, I remembered smashing their ac5300 8 antenna routers few years back. Smashed 3 until dulan went for ubiquiti then omada lol
Share your firewalla experience, now this route10 IDS drops almost every peer IP when torrenting, not much of a use, firewall's firewall sakit boh? and what's the temperature like? Route10's operating manual say until 41 degree, with no fans on this thing run up to 55deg in Singapore's weather, had to use fans bought from shopee and put it on top of it manage to get it to 35 deg.
 

mrkiasu

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Guys,

Please allow me to add- while being the distributor for the various brands mentioned for various countries (Alta-Labs, UI, Mikrotik).

There bounds to have bugs here and there. Fixes are being done on a daily basis as they are found.

Documentation is lacking as the software is moving way much faster than the technical writers can catch up (from experience). Will follow up with YT video to fill in the gaps.

Sorry, I can't cover each and every single topic individually.

Please give them time to improve. This thread has been brought to their awareness.

Thank you.

Jason
Mikrotik Trainer
Ubiquiti Trainer
 

BradenHeat

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Its just about aesthetic see the company focus on which direction

Microtik the focus not on UI - its like professional software we use at work, meant for the backend ppl see only. But then the winbox 4 beta - has a much nicer interface now, they also recently updated the looks to be more flat and minimalistic (hence modern)

Route10 interface presentation is definitely nicer in the long run, so long as they will iron out the UI kinks and quirks.

Lol which is why im not dinging them for the UI but rather a personal peeve of mine : PANW and other b2b stuff ive played before , its nowhere as "intricate " .

Neither, do i agree they need to forcefully update their UI immediately : Having feedback from those end users and B2b to streamline [ like what ubiquity did or firewalla did ]


Mikrotik , I am very impressed, no issues for past 3 years. I'm surprised u used those rubbish asus products from start, their AP,routers are just gimmicks. No state clear PPS as well. AP, use ubiquiti or Omada sibei stable, I remembered smashing their ac5300 8 antenna routers few years back. Smashed 3 until dulan went for ubiquiti then omada lol
Share your firewalla experience, now this route10 IDS drops almost every peer IP when torrenting, not much of a use, firewall's firewall sakit boh? and what's the temperature like? Route10's operating manual say until 41 degree, with no fans on this thing run up to 55deg in Singapore's weather, had to use fans bought from shopee and put it on top of it manage to get it to 35 deg.


@ShapeShifter lol , admittedly im those gamer bros in the past, however dont for 1 second assume that the pro-sumer was friendly from the Linksys era eh./

the Elitism was epic whenever i tried to ask....

answers were machiam learning some hidden kungfu but end up really just bad explaination and examples from the boomers.

My use on Firewalla Purple and now Gold Se, is just amazing, not to up sell them, too much haha ... :

- Ease of use
- UI UX is great [ not perfect ] such as the Site to Site is horrendously documented [ doesnt give proper explaination in layman terms.
- Use of Dockers etc, which i have done, for the Unifi Controller, SO MUCH easier to manage now.

if done some speed test in the unifi thread, and the amazing thing is the granuality it allows , sure one might not be professionally trained, but the punish for whiffing your command and other input can be remedied quite easily.

Same for Unifi and hhopefully Mikrotik ..... [ full reset, restore from backup that works ]

Temperature , now at home


and htop



and its loaded with other settings and dockers.


And as mentioned, i was a Gamer bro, to now a pro-sumer wannabe [ still am , but just want peace of mind for home security ]

no fans, just locked room, no aircon unless is night time sleep.


Guys,

Please allow me to add- while being the distributor for the various brands mentioned for various countries (Alta-Labs, UI, Mikrotik).

There bounds to have bugs here and there. Fixes are being done on a daily basis as they are found.

Documentation is lacking as the software is moving way much faster than the technical writers can catch up (from experience). Will follow up with YT video to fill in the gaps.

Sorry, I can't cover each and every single topic individually.

Please give them time to improve. This thread has been brought to their awareness.

Thank you.

Jason
Mikrotik Trainer
Ubiquiti Trainer


Haha, Thanks @mrkiasu

i Cant say much for Mikrotik,

but for Unifi, their recent UI changes are quite [ odd ]

e.g if im looking at my AP, i want EVERYTHING related to AP , radios, scan to be there..... not on a separate settings else where.

and if its LAN , just put as such...

not a pain, however its by logic.

its almost as bad as asus' 2.4ghz flip to 5Ghz settings, ive never knew why the separation drop down, when a simple tab, indicating which Signal user is changing.

though their professional settings is much better than prosumers ive seen [ my own vview only ]
 

cheangjc

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https://forum.alta.inc/t/bug-when-select-speed-other-than-default-to-2-5gbps/4197/10

sometimes i dunno how they test their product, always claim to be no issue, cannot reproduce when everyone else can, dunno smoking me or what.

but dont care, i have 6 more bugs and 2 more exploits to release, now just testing if they are doing damage control or sincere in fixing issues for end users.

I worked in the US before. Some angmoh cannot dahan SG workers pacing but you too angst liao la. My experience tells me you need to be more diplomatic with them. Use firm tone but not the chao ah beng tone then you can get through their thick skull.

Side note, I also have a thread about vlans. https://forum.alta.inc/t/route10-wan-vlan-taggings/4167 . Unfortunately i cannot return the router liao, so only have to sell on carousell after i find a replacement router.
 

ShapeShifter

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I worked in the US before. Some angmoh cannot dahan SG workers pacing but you too angst liao la. My experience tells me you need to be more diplomatic with them. Use firm tone but not the chao ah beng tone then you can get through their thick skull.

Side note, I also have a thread about vlans. https://forum.alta.inc/t/route10-wan-vlan-taggings/4167 . Unfortunately i cannot return the router liao, so only have to sell on carousell after i find a replacement router.
Lol, I saw your username there before and I thought to myself must be another Singaporean dulan already haha. As you can see the official ppl always diam diam push blame first or say cannot reproduce, it is always the users once keep reproducing then they take actions. Same here, if rb5009 comes out same poe 2.5g and 2 sfp, i instant switch.

Even though I have many bugs on their routers on hand, i dont even bother to report to them already, useless, get ownself angry, I fix myself faster.
 

TanKianW

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although from friends and coworkers kept singing mikrotik,

CRS310-8G+2S+IN, is the closest, but their routerOS leaves much desire for UI and UX comparatively speaking

Frankly ive never laughed at a jokester of a network company more. than Cisco B2b or Aruba, but right now, i might just have a new Laughing Stock .

Linksys was just. hardware problems of the past....

but wow... the more i dig the less it becomes funny for route10

Fact is most B2B customers are not really concern or bothered about UI/IX. Though I do think that improving UI/UX will help in the business of B2C customers. But clearly, most of the kpkb B2C customers are not their target audience. And reliability and stability are the strength for such appliance. Put it simply, Asus, OpenWRT, glinet, even Firewalla etc are just side project for hobbist, not yet ready for prime time and production imo.

Most B2B or hyperscalers have the network competence to configure all these appliance. When most (home users) are using GUI to configure a switch/router, their IT pros/sys admin can easily cut and paste configuration over to the appliance using terminal and finished configure the whole network liao, just like old days of Cisco iOS.​
 
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XiaoFu99

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Hi existing users,

From the thread, it seems that Route10 still plagued with bugs and FW development/enhancement is still on-going. I like to check whether my friend's use case below is "useable" based on the current state of FW:

Environment

Starhub ONT -> Linksys Router -> TrueNAS Scale NAS + 3x old WiFi 5 Deco (configured in AP mode) for wireless

Requirement

1. Able to set internal IP range (e.g. 192.168.68.xx) instead of those default IP (e.g. 192.168.1.xx)
Save me the trouble to reconfigure TrueNAS and it's associate services

2. Able to set static IP (or IP reservation) for clients (e.g. TrueNAS set @ 192.168.68.50)
It's a must for TrueNAS so that reverse proxy can forward to a consistent internal IP

3. Able to port forward (at least 3 ports) - this is mainly for reverse proxy Nginx and Wireguard hosted @ TrueNAS
It's a must for Nginx reverse proxy manager (port 80 & 443) and Wireguard

4. Not picky with SFP+ to RJ45 transceiver so that I can connect a Cat6 cable between Route10 (WAN port with SFP+) and Starhub ONT

5. Not picky with DAC cable - for connecting the 2nd SFP+ @ Route10 (acting as LAN port) to a 10G switch with corresponding SFP+ port

6. Able to set periodic reboot (e.g. every Sunday @ 5a.m)

Will it be able to support?

Thanks
 

godisgood888

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Chill mate, i understand the frustration of reporting bugs and not getting it fixed.

But there no need to sound provocative or aggressive replies like "......exposing..." la. It's like "you better fix the problem, else I report you to social media to expose you..." :ROFLMAO: It doesnt help to solve the situation or neither will they expedite fixing your bugs due to your act.

And like what XiaoFan explained, this is a new product, and if you didnt know that new products = potentially lots of bugs at your point of purchase, then you should have known by now. So setting the right expectation is key.

For the record, I own 3 units of Route 10, one in my parent place on VQ, 2 on my home on VQ and MR. I have these units for almost 1+ months. At the point of purchase, there wasnt any IDS/IPS, No Wireguard VPN server. Ok I must admit that one of the reason why I purchase is due to the "Ai Pee, Ai Chee....." mentality la.

I paid $300 for a router with hardware features (SFP+, POE+) and knowing anything above is a bonus. I also encountered lots of bugs , like the mobile app always alert firmware upgrade when my units were already upgraded and the EEE quirks as stated by bro Lehnsherr.

Also the guide was slow to update. Until now, I still dunno how to fill in IPV6 on my VQ or neither do I know whats the difference between the Low/Medium/High in the IDS/IPS portion, so I kiasu, all put high la 😝

Last but not least, I am a well-known Speedtest fan in this forum. I do alot of 10gbps and Wifi7 speedtest as part of my daily routine but I didnt really test out the 2.5 port thoroughly. My take on speedtest is, most of the time, the different speedtest server are the culprits rather than router bugs. Different servers will give you different results at different time of the day.

Of course, i am not saying router is never at fault as I did encounter the following speedtest issue of sudden lowered speedtest results and I eventually found out theres a "Too many connections/buffer overflow" issue on my Qhora-301W router when I do too many speedtest :sneaky:

So my personal take for this product is , since I bought the unit with the "Ai Pee, Ai Chee....." mentality, then I set the right expectation according to the point when I purchased it lor. Anything extra - buggy or not, are bonus to me la 😄
Hi Jason,
I bought the altalabs10 and the huawei 10gbp SFP+ module.
i have a current open net termination point.
Could you share how to connect up the altalabs10 and make use of it?
What is a current setup like? I have the old white fibre modem from VQ years ago but does the opennet optical go straight into the altalabs route10? then i need something like the

ASUS ZenWiFi BD4 (BE3600) WiFi 7 Mesh - 2 Node or​

ASUS GT-BE98 (BE25000) - Quad-band WiFi 7 Gaming Router?​

Would appreciate if you could send some info on how i can actually set up wifi in a typical two floor house and what is the equipment i need to maximise the 10gbps plan into wifi on the second floor.
I called up the service line but it is not very helpful with the setup...
 

cheangjc

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Hi Jason,
I bought the altalabs10 and the huawei 10gbp SFP+ module.
i have a current open net termination point.
Could you share how to connect up the altalabs10 and make use of it?
What is a current setup like? I have the old white fibre modem from VQ years ago but does the opennet optical go straight into the altalabs route10? then i need something like the

ASUS ZenWiFi BD4 (BE3600) WiFi 7 Mesh - 2 Node or​

ASUS GT-BE98 (BE25000) - Quad-band WiFi 7 Gaming Router?​

Would appreciate if you could send some info on how i can actually set up wifi in a typical two floor house and what is the equipment i need to maximise the 10gbps plan into wifi on the second floor.
I called up the service line but it is not very helpful with the setup...

Was your huawei XPON bought together with the plan or you separately bought from VQ Store? If you separately bought, you need to call them to provision it first.

Your setup should be
1. NetLink Trust Optical Fibre Terminal Point > Fibre Cable (Yellow thin cable) > huawei SFP+ module > Route10 WAN2 SFP Port (Most right side port)
2. Route10 LAN2-4 port (LAN1 is WAN - though can be setup in software to be LAN instead of WAN, but default config that is WAN1) to your Wireless AP.

For your mesh setup, see the other threads on what is suitable. Many threads that already describe the perf of the wireless ap/mesh you considering. ASUS BD4 perf wise seems to be weaker for your 2 floor house, unless you ethernet backhaul.
 

ShrmnK

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Hi Jason,
I bought the altalabs10 and the huawei 10gbp SFP+ module.
i have a current open net termination point.
Could you share how to connect up the altalabs10 and make use of it?
What is a current setup like? I have the old white fibre modem from VQ years ago but does the opennet optical go straight into the altalabs route10? then i need something like the

ASUS ZenWiFi BD4 (BE3600) WiFi 7 Mesh - 2 Node or​

ASUS GT-BE98 (BE25000) - Quad-band WiFi 7 Gaming Router?​

Would appreciate if you could send some info on how i can actually set up wifi in a typical two floor house and what is the equipment i need to maximise the 10gbps plan into wifi on the second floor.
I called up the service line but it is not very helpful with the setup...
Are you set on Asus routers as your AP? I think most people diving into advanced setups with the SFP+ ONU tend to use more prosumer/professional gear from the likes of Ubiquiti, TP-Link Omada line, Aruba.
Asus equipment you listed are consumer and you're paying for the router aspect of those units without using them (since they'll be just using the AP).
This also depends whether you have ethernet cable/points between your first and second floor (optimally to each room, but at least to a Central Area of the second floor)
 

godisgood888

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Was your huawei XPON bought together with the plan or you separately bought from VQ Store? If you separately bought, you need to call them to provision it first.

Your setup should be
1. NetLink Trust Optical Fibre Terminal Point > Fibre Cable (Yellow thin cable) > huawei SFP+ module > Route10 WAN2 SFP Port (Most right side port)
2. Route10 LAN2-4 port (LAN1 is WAN - though can be setup in software to be LAN instead of WAN, but default config that is WAN1) to your Wireless AP.

For your mesh setup, see the other threads on what is suitable. Many threads that already describe the perf of the wireless ap/mesh you considering. ASUS BD4 perf wise seems to be weaker for your 2 floor house, unless you ethernet backhaul.
Thanks cheang; your post is extremely clear and helpful... was looking for No1 and 2... its very clear as it also states the ports that I can use... I need to try this setup over the weekend... the helpline doesn't explain it so clearly...
 
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godisgood888

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Are you set on Asus routers as your AP? I think most people diving into advanced setups with the SFP+ ONU tend to use more prosumer/professional gear from the likes of Ubiquiti, TP-Link Omada line, Aruba.
Asus equipment you listed are consumer and you're paying for the router aspect of those units without using them (since they'll be just using the AP).
This also depends whether you have ethernet cable/points between your first and second floor (optimally to each room, but at least to a Central Area of the second floor)
I am open to other AP definitely, I just was told by VQ to buy the ASUS, so I had no one else to ask about how else to setup the wifi... The FTP isat my door entrance on the 1st floor. I have an old house so no ethernet to each room, and it's not my house so it's hard to trunk and cable all the way up to the second floor... so need the wifi to then transmit strongly about 15m diagonally up the stairs to another access point/wifi extender on the central area on the second floor then it needs to go past one wooden plywood door to reach my room about 10m horizontally away. do you have any recommendations for wifi/powerline setup for such an example with the suggested equipment? BTW would any router or access point that I buy work or I need to buy only those from VQ?
 

ShrmnK

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Suggest you set up another thread, it's straying off topic from the original post
 
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