Anyone got experience with PC Dreams?

[foo9883]

How is their repair services? Anyone has experience?

 

[poor_poor]

How is their repair services? Anyone has experience?

Why? you have issue with them?

 

[foo9883]

Why? you have issue with them?

I want to consult their services but scared kena scammed in SLS

 

[poor_poor]

I want to consult their services but scared kena scammed in SLS

Don't worry anyway you looking for laptop or desktop? service

 

[foo9883]

Don't worry anyway you looking for laptop or desktop? service

its regarding a laptop service. I posted a thread in notebook section but no1 answers

http://forums.hardwarezone.com.sg/notebook-clinic-77/reputable-laptop-repair-shop-4156039.html

I think there too ulu.

 

[poor_poor]

its regarding a laptop service. I posted a thread in notebook section but no1 answers

http://forums.hardwarezone.com.sg/notebook-clinic-77/reputable-laptop-repair-shop-4156039.html

I think there too ulu.

what happen to your laptop?

 

[foo9883]

what happen to your laptop?

white screen. tested with my desktop monitor via VGA cable and works. So I suspect most probably is monitor problem

 

[PC_Dreams]

white screen. tested with my desktop monitor via VGA cable and works. So I suspect most probably is monitor problem

This an LCD issue. Your model is Acer 4920?
Don't worry. We have repair centres in Sim Lim & Funan. Also appointed service center for MSI, Courts, harvey norman and Challenger.

 

[foo9883]

This an LCD issue. Your model is Acer 4920?
Don't worry. We have repair centres in Sim Lim & Funan. Also appointed service center for MSI, Courts, harvey norman and Challenger.

Yeah Acer 4920. Please don't be offended that I asked about the trustworthiness of your shop. Heard too much stories regarding SLS especially laptops. Just want to play safe hehe.

 

[Maeda_Toshiie]

If you want safety, go back to original manufacturer? Probably more expensive.

 

[puiehz]

i used their service quite some time back, their repuatation is there, there is another thread about them, forget where issit alrdy but u can google it out.

their service is gd compared to other SLS shop, anyhow say my laptop problem and wanna charge me

 

[Unknownx]

You might want to consult with them first before going to get a better price for HWZ members at http://forums.hardwarezone.com.sg/p...te-ltd-laptop-technical-q-thread-3975805.html

 

[JohnTan@88]

Go to your original manufacturer don't waste your fxxking time with them. I regretted going to Sim Lim and PC Dreams.

 

[yufee]

Yesterday I visited the outlet at Sim Lim and was served by a lady called Jiang Li. I'm giving her a feedback here coz she was very patient with my questions and even recommended me something which I did not thought of actually.

As I did not really know what I wanted (laptop, desktop, DVD built-in, discrete graphics etc), I had no idea what I was looking for actually but she help to go through my needs and recommended me the Asus Transformer when I was initially looking at a Samsung Chronos 7 or Acer V5. Even when I did not buy eventually, she and the guy supervisor was polite and even ask me feel free to think about it. The guy supervisor was also very helpful in explaining and demostrating how the Asus Transformer AIO worked in PC and Tablet form.

Seriously, I think they are quite professional and I'm really not related to them.

Thx!

 

[yonglimm]

Go to your original manufacturer don't waste your fxxking time with them. I regretted going to Sim Lim and PC Dreams.

You are not the only one who regretted....this is what one of my colleague relate to me: his laptop spacebar was coming loose, brought it to them for repair. At first after checking the machine, quote a reasonable price for repair, so he agreed. The very next day, call up my colleague to say that motherboard also spoil, so have to change, cost more than $500.....my colleague hit the roof becos it was 100% working fine, only the spacebar need to replace becos coming loose...and now they tell him got this big problem....so he say never mind, don't repair and went to take back his computer becos for $500 rather buy a new one. When he took back his machine, discover scratches all over, and even have one screw missing. Wrote in but no reply till this day... lan lan.. lesson learnt....

 

[yonglimm]

How is their repair services? Anyone has experience?

AVOID AVOID AVOID!!!

 

[yonglimm]

Seriously, I think they are quite professional and I'm really not related to them.

yeah sure...

 

[fhkyhnpm]

Get a Lenovo Thinkpad T or X series, stay away with notebook dealer or reseller at least 3 to 5 yrs per pc if in normal usage.

 

[Plaster]

Speaking of laptop repairs, does PC dreams do ultrabook battery replacements?

 

[PC_Dreams]

You are not the only one who regretted....this is what one of my colleague relate to me: his laptop spacebar was coming loose, brought it to them for repair. At first after checking the machine, quote a reasonable price for repair, so he agreed. The very next day, call up my colleague to say that motherboard also spoil, so have to change, cost more than $500.....my colleague hit the roof becos it was 100% working fine, only the spacebar need to replace becos coming loose...and now they tell him got this big problem....so he say never mind, don't repair and went to take back his computer becos for $500 rather buy a new one. When he took back his machine, discover scratches all over, and even have one screw missing. Wrote in but no reply till this day... lan lan.. lesson learnt....

Just saw your msg here. Your feedback is taken seriously and we have done an primarily investigation.

Below are the findings:

1) We have scan through all our PMs records and emails for the past 3 years. (We record down all PM feedbacks for the past years). Did not find any emails or PMs that even near to your description here using your username, surname, spacebar fault check in units. Space bar keyboard fault are quite rare, all our 11 records (for the past 3 years) on this fault does not show any similarities to what you have described.
We also take effort to settle all customers related issues, else the case cannot be closed. Our customer service department would have follow up with any unclosed cases.

2) We rarely have any laptops repairs charges that exceed $300 for motherboard repairs. We also RARELY change motherboards as our motherboard repair success rates are higher than 93%. Any models that require motherboard replacement will automatically be flagged in our system. Our technicians are measured by the capabilities to repair a motherboard successfully and the technician year end performance evaluation will decrease if he try to propose for motherboard replacement. Thus motherboard replacements are rare and unlikely in most cases.
All repairs charges/invoices are also recorded and audited.

3) For space bar loose issue, the repair is all done on the spot. No way a spacebar loose issue can turned into a motherboard issue with our current SOP, UNLESS your colleague specifically request to check in the unit and diagnose for other issues.

if your colleague case is genuine, please supply us either of the following:
Laptop Serial number or
Your colleagues phone number or
the check in service request number.

If you can't, then at least supply the name that your colleague use to check in OR the laptop model he checked in.

We can retrieve all history from either of these information.

For the email or feedback that you have write in, please kindly help to retrieve it and email/pm us or even post it out here in the forums.

If the case is genuine, we will give you a $100 compensation + compensation for new casings for his new laptop + free repair for his motherboard of the laptop.
If he have already bought a new laptop, we can propose to our management to see how much we can compensate on his new purchase.

To make things even easier for you, you can drop us a PM with your contact. Our customer service colleagues will arrange a mediation session with your colleague to help him/her to resolve the issue.

We have already provided you all the avenues to solve your issue, so do not tell us that you can't be bothered to do anything. We are talking about $500 or more worth of compensation.
If you decided not to take up our compensation offers, please kindly inform us so that we can close the case.

Please let us know so that we can help.
Thank you.

Finally,
Also be informed that we will take the necessary action to stop your discriminatory remarks against us for the last few months if your case turns out not to be genuine.