Anyone working at Achieva here?

[potatohead]

Anyone working at Achieva here?
I have a WD drive that needs RMA, need to check with Achieva if they are the distro for this particular drive first before I send it down.
I have tried calling all available numbers since last week (7100, 7140, 7141), nobody picks up the call at anytime of day.
There is no automated msg recorded at the mainline regarding their CNY close period, their website and FB page r also not updated.
I can understand if the company had a long CNY break, but at any rate, it should be business as usual by today.
Any help is much appreciated. Thank you in advance.

 

[shadow84]

U call them better. They dun have hwz representative or anyone has admitted working for achieva before.

Try checking wd website to see whether is achieva still active?

 

[kandinsky]

Anyone working at Achieva here?
I have a WD drive that needs RMA, need to check with Achieva if they are the distro for this particular drive first before I send it down.
I have tried calling all available numbers since last week (7100, 7140, 7141), nobody picks up the call at anytime of day.
There is no automated msg recorded at the mainline regarding their CNY close period, their website and FB page r also not updated.
I can understand if the company had a long CNY break, but at any rate, it should be business as usual by today.
Any help is much appreciated. Thank you in advance.

If you look at their website, they redirect users to WD page to check RMA/warranty status, maybe you can try that first.

Hard Disk Drive (Data Recovery Information)
Warranty Period (IDE drive) : 1-yr, 2-yr, 3-yr & 5-yr warranty from Achieva Technology invoice date.
Warranty Period (SCSI drive) : 3-yr & 5-yr (depending on model) from Achieva Technology invoice date.
Warranty Method : 1-for-1 exchange. (depends on stocks availability)
E-O-L (End-Of-Life) Model : Return to manufacturer for repair. Average turn-around time is between 3 - 4 weeks.

To register online for Western Digital : WD Product Registration
For warranty claim with Western Digital : WD RMA Request

Achieva Technology - Service & Warranty

Warranty Services
Warranty Check for End User
Please enter your serial number(s) in the box below

WD Support / Warranty Services / Warranty Check for End User

 

[tangene]

They've moved. Phone number has also been changed. Website might not be up to date.

Address: 11 Changi North Way, GSH Building, Singapore 498796
Contact: 62485316

Hope that helps.

 

[potatohead]

They've moved. Phone number has also been changed. Website might not be up to date.

Address: 11 Changi North Way, GSH Building, Singapore 498796
Contact: 62485316

Hope that helps.

many thanks. u got the info from somebody working at Achieva?

when one calls their mainline at x7100, still being greeted by 'Thank you for calling Achieva group of companies ... ', i can't believe they are this unprofessional, seriously.

i hope they have the foresight of setting up a RMA centre somewhere more accessible and nearer to town, otherwise by the look of things they may just be no longer interested in distributing consumer products, hard to infer otherwise by consumers if your new address is literally at one end of the country, somewhere between changi airport and changi prison.

if one previously think pasir panjang SUTL building is 'ulu' to do RMA, their new address will probably take the ultimate prize for it.

let's all keep our fingers crossed that the WD drives with extended 2 yrs warranty by Achieva which we owned and all products distributed exclusively by them will live out their useful lives without the need to be RMA-ed.

 

[potatohead]

If you look at their website, they redirect users to WD page to check RMA/warranty status, maybe you can try that first.

thanks

i did check WD's website to ascertain the wty status of my drive.

however, for drives distributed by Achieva, one needs to RMA with them to enjoy the additional 2 yrs of wty coverage.

 

[shadow84]

Rma centres are nvr near town/expensive areas. They dun even bring in revenue, for what rent such expensive place just to cater to a few ppl's convenience? Unless u r paying for the rma which will contribute to the rental.

I rather they have an efficient system than the rma centre in town. My fren brought his wd black to jurong east area to rma, and got back within a few days, with registered parcel. Both of us stay at tamp summore.

 

[potatohead]

U call them better. They dun have hwz representative or anyone has admitted working for achieva before.

Try checking wd website to see whether is achieva still active?

thanks, my thoughts too, i WANT to talk to them but they won't pick up the phone, turns out they have shifted with ZERO updates to their websites, FB and mainline ...

 

[potatohead]

Rma centres are nvr near town/expensive areas. They dun even bring in revenue, for what rent such expensive place just to cater to a few ppl's convenience? Unless u r paying for the rma which will contribute to the rental.

I rather they have an efficient system than the rma centre in town. My fren brought his wd black to jurong east area to rma, and got back within a few days, with registered parcel. Both of us stay at tamp summore.

jurong east area for rma of wd black? which distro is that? according to WD, there are only 2 distros for their drives in SG, Achieva and Eternal Asia, EA's RMA centre is in sim lim.

i dont exactly get the efficient system thing which u speak of, u mean sending the refurb item back to end user via post? otherwise jurong east area is not what i will call 'inaccessible', in fact it is reasonable taking into consideration what you have said regarding rental vs revenue; but even for somebody staying at tamp, if you dont drive or ride, i don't think you will find somewhere between changi airport (runway) and changi prison to be 'accessible'

distance traveled does not equate to accessibility, at least not totally, for example if Achieva has instead shifted to Changi Business Park (vis a vis their present 'new' address), i believe folks needing to visit them via public transport will not be that put off, even for those staying in the west.

 

[shadow84]

jurong east area for rma of wd black? which distro is that? according to WD, there are only 2 distros for their drives in SG, Achieva and Eternal Asia, EA's RMA centre is in sim lim.

i dont exactly get the efficient system thing which u speak of, u mean sending the refurb item back to end user via post? otherwise jurong east area is not what i will call 'inaccessible', in fact it is reasonable taking into consideration what you have said regarding rental vs revenue; even for somebody staying at tamp, if you dont drive or ride, i don't think you will find somewhere between changi airport (runway) and changi prison to be 'accessible'

Dat was 2 yrs ago. I not sure if it has changed or nt. But apparently,my fren went to jurong east area to drop off his wd black.

There are some distros which will ask u to come back to collect the item once rdy. If can send back via postage is nt bad le.

 

[koreanlover]

If you submit the RMA request through the WD website, they will ask you to bring it to Teleplan at 10 Soon Lee Road, somewhere near Boon Lay.
Teleplan will send the HDD to the WD factory in Penang and they will send a refurb one to you via FedEx.

For Achieva, the last one I RMA at SUTL ,I had to go there again to collect the HDD.

 

[Maximus_XXVIII]

jurong east area for rma of wd black? which distro is that? according to WD, there are only 2 distros for their drives in SG, Achieva and Eternal Asia, EA's RMA centre is in sim lim.

i dont exactly get the efficient system thing which u speak of, u mean sending the refurb item back to end user via post? otherwise jurong east area is not what i will call 'inaccessible', in fact it is reasonable taking into consideration what you have said regarding rental vs revenue; but even for somebody staying at tamp, if you dont drive or ride, i don't think you will find somewhere between changi airport (runway) and changi prison to be 'accessible'

distance traveled does not equate to accessibility, at least not totally, for example if Achieva has instead shifted to Changi Business Park (vis a vis their present 'new' address), i believe folks needing to visit them via public transport will not be that put off, even for those staying in the west.

RMA WD drive is pretty simple, I just RMA my WD Red last December.
- Create an RMA ticket on WD website and print the RMA ticket number
- Put your HDD inside an anti-static bag (Can re-use the anti-static bag that came with your HDD)
- Wrap with some bubble wraps
- Place the package inside an A-4 size envelope
- Attach the RMA number outside the envelope
- Go to any 7-11 and collect Ta-Q-Bin's Airway Bill
- Fill in the details on the Airway Bill and attach on your A-4 envelope
- Pay the 7-11 cashier $6 and that's it, Ta-Q-bin will collect the package and send to Teleplan (WD RMA Centre)
- You can track your HDD details on the WD website
- Once ready, they will send the new HDD via Fedex back to you.

 

[puiehz]

wow thanks for the heads up, i always go to their pasir panjang address..

time to get ea wd drives T.T..since nearer..

 

[Peach Tea]

RMA WD drive is pretty fast.
Monday sent ta q bin
Sat fedex give me liao

 

[tangene]

many thanks. u got the info from somebody working at Achieva?

Drives failed shortly before CNY. Went through pretty much the same situation as you. Called all numbers, no answer. Asked around here, no one could tell me anything. I called SUTL directly, and after speaking to a few different people they gave me the new contact info.

So no worries, the information I gave is definitely accurate.

 

[potatohead]

If you submit the RMA request through the WD website, they will ask you to bring it to Teleplan at 10 Soon Lee Road, somewhere near Boon Lay.
Teleplan will send the HDD to the WD factory in Penang and they will send a refurb one to you via FedEx.

For Achieva, the last one I RMA at SUTL ,I had to go there again to collect the HDD.

RMA WD drive is pretty simple, I just RMA my WD Red last December.
- Create an RMA ticket on WD website and print the RMA ticket number
- Put your HDD inside an anti-static bag (Can re-use the anti-static bag that came with your HDD)
- Wrap with some bubble wraps
- Place the package inside an A-4 size envelope
- Attach the RMA number outside the envelope
- Go to any 7-11 and collect Ta-Q-Bin's Airway Bill
- Fill in the details on the Airway Bill and attach on your A-4 envelope
- Pay the 7-11 cashier $6 and that's it, Ta-Q-bin will collect the package and send to Teleplan (WD RMA Centre)
- You can track your HDD details on the WD website
- Once ready, they will send the new HDD via Fedex back to you.

yup, the above r SOPs (similar to visiting mobiletrends at funan for seagate drives) if the WD drive in qn is not under Achieva's 3+2 yrs wty or when u r willing to forfeit the +2 yrs of extra wty

i m reluctant to forfeit the extra 2 yrs as most of my WD drives actually fail at the 4th or 5th yr, in fact some fail with just a few mths of wty left during the 5th yr

another impt reason why i prefer to visit distro directly for rma as far as possible is because there r times when they actually replace the spoilt drive with not another repaired / refurbed drive, but a new retail drive, kudos to them (and this is not just 1 distro, but at least 3; on the other hand, i have yet to get back a brand new drive when I rma failed seagate and samsung drives direct)

needless to say, esp when it is mechanical in nature, the chance of a new retail drive failing again in the foreseeable future is much much lower than a repaired / refurbed drive

many thanks to all who responded, i believe this thread has provided impt info for those who (unfortunately) needs to rma their failed WD drives