Apple's return policy

[AMD_FREAK]

Hi all, I have just bought a new 2018 MBP from Apple Orchard, but I find that the 8GB RAM is not really sufficient for my usage and it's slowly the laptop down..

Will I be able to return to apple, and pay more to get a 16GB RAM version?

 

[PetPet]

Yes. within 14 days.
Just politely explain the reason, they'll be more than happy to help.

 

[AMD_FREAK]

Yes. within 14 days.
Just politely explain the reason, they'll be more than happy to help.

Oh I see!! Do I need to pay restocking fee? Because after I called them they didn’t really give me a solution. Just kept wanting to arrange appt at Genius Bar

 

[PetPet]

Oh I see!! Do I need to pay restocking fee? Because after I called them they didn’t really give me a solution. Just kept wanting to arrange appt at Genius Bar

Yea you should be fine.

 

[chenaz]

Buy at retail also got return policy ?

Yes. within 14 days.
Just politely explain the reason, they'll be more than happy to help.

 

[AMD_FREAK]

Yea you should be fine.

Thanks! That's reassuring!

 

[rvyne7]

my recent experience was I've return my MBP 15" they've accepted it without questions but the credit was only return to my cc after a week...

I've also tried if I can straight away exchange it for 13" but they couldn't do so, So i guess you might need to wait til you get your refund or like me pay it separately and just wait for refund on earlier return items.

Also 16gb in MBP 13" is custom last I've inquire they said have to order online for this type of configuration.

 

[renfred89]

1-1 exchange is only for the same price tag. U can 1-1 exchange a different colour if you have the face to ask for, which some people did any way..

If there’s a difference in price tag, the process is to return the old one and buy in full the new model.

Yeah the refund on cc takes a couple of days because bank side is slow in that..

my recent experience was I've return my MBP 15" they've accepted it without questions but the credit was only return to my cc after a week...

I've also tried if I can straight away exchange it for 13" but they couldn't do so, So i guess you might need to wait til you get your refund or like me pay it separately and just wait for refund on earlier return items.

Also 16gb in MBP 13" is custom last I've inquire they said have to order online for this type of configuration.

Posted with -A Samsung Connections Member- HardwareZone Forums app

 

[evelynleebali]

my recent experience was I've return my MBP 15" they've accepted it without questions but the credit was only return to my cc after a week...

I've also tried if I can straight away exchange it for 13" but they couldn't do so, So i guess you might need to wait til you get your refund or like me pay it separately and just wait for refund on earlier return items.

Also 16gb in MBP 13" is custom last I've inquire they said have to order online for this type of configuration.

thanks for the helpful info and this is very useful to use as a comparison,

 

[greythorne]

Apologies to revive an old thread.

What is open box and close box fee? I want to return my iPad Pro 11 inch. Got restocking fee also?

 

[*adiBOY]

Apologies to revive an old thread.

What is open box and close box fee? I want to return my iPad Pro 11 inch. Got restocking fee also?

Just return it. Don’t worry about the fees. You won’t be charged for anything if you return within 14-day period.

 

[greythorne]

Just return it. Don’t worry about the fees. You won’t be charged for anything if you return within 14-day period.

Thanks. So I can directly return to Apple even if I bought online from Lazada as long as it is with the 14days period?

 

[lunarsong]

Only product brought directly from Apple can return. You can’t return Apple products if you bought it from other platform.

TD,DL: u cannot exchange.

Posted from Hell B18 HardwareZone Forums app

 

[reddevil0728]

Thanks. So I can directly return to Apple even if I bought online from Lazada as long as it is with the 14days period?

On lazada from Apple official store?

 

[reddevil0728]

Only product brought directly from Apple can return. You can’t return Apple products if you bought it from other platform.

TD,DL: u cannot exchange.

Posted from Hell B18 HardwareZone Forums app

What’s TD,DL?

 

[lunarsong]

Acronym for ‘too long, didn’t read’. Like a summary to a lengthy post or a conclusion to an explanation.

Posted from Hell B18 HardwareZone Forums app

 

[greythorne]

On lazada from Apple official store?

Not from Apple official store in Lazada but I believe a reseller. The iPad is covered under Apple warranty.

 

[thenakedshades]

Not from Apple official store in Lazada but I believe a reseller. The iPad is covered under Apple warranty.

Cannot be returned to Apple in this case

 

[greythorne]

Cannot be returned to Apple in this case

Really?

I think can be returned to Lazada for full refund? No?

 

[PetPet]

You can give it a try?
I believe only Apple accepts returns provided it's purchased directly from them. All the best.