lament.sinh@gmail.com
Junior Member
- Joined
- Mar 4, 2013
- Messages
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A couple of weeks ago, I purchased a factory refreshed Asus T300 Chi from Laptop Gallerie which comes with 2 years warranty. A steal considering it is $200 cheaper than a set at the IT show.
Less than 2 weeks, I was bumped on the MRT and hit against the railing. Somehow, it caused my laptop screen to crack as I was holding it in a pouch.
I do understand that such repairs are not covered by warranty but nevertheless I send it to Asus.
Asus took in the set and provided me with a quote.
Imagine the shock when I saw the quotation from them, it is $2,512 (including GST) for the repair.
I thought there was an error and contacted Asus and was told that this is the cost of repair.
I contacted several other repair shops and was quoted a price between $250 to $400 for the repair.
I argued with the customer service officer of Asus and then she dropped a second bomb.
She claims that my system was a refurbished set and so my set does not have a valid warranty at all.
The best is that she can offer me is to purchase from an authorised reseller the same set @$899 as my set set was not under warranty.
I contacted Laptop Gallerie and the owner set about to contact Asus. A few days later, Asus apologised for her mistake and claims that despite this, I could take up the offer or repair at the quoted price with a discount on the labout charge of $80.
Before mistake was made, offer was $899 and after realising their mistake same shitty offer. So much for customer service recovery.
Guess as a highly satisfied customer, I will still SUPPORT ASUS cos I am an ass (ASUS = U inside my ASS)
Less than 2 weeks, I was bumped on the MRT and hit against the railing. Somehow, it caused my laptop screen to crack as I was holding it in a pouch.
I do understand that such repairs are not covered by warranty but nevertheless I send it to Asus.
Asus took in the set and provided me with a quote.
Imagine the shock when I saw the quotation from them, it is $2,512 (including GST) for the repair.
I thought there was an error and contacted Asus and was told that this is the cost of repair.
I contacted several other repair shops and was quoted a price between $250 to $400 for the repair.
I argued with the customer service officer of Asus and then she dropped a second bomb.
She claims that my system was a refurbished set and so my set does not have a valid warranty at all.
The best is that she can offer me is to purchase from an authorised reseller the same set @$899 as my set set was not under warranty.
I contacted Laptop Gallerie and the owner set about to contact Asus. A few days later, Asus apologised for her mistake and claims that despite this, I could take up the offer or repair at the quoted price with a discount on the labout charge of $80.
Before mistake was made, offer was $899 and after realising their mistake same shitty offer. So much for customer service recovery.
Guess as a highly satisfied customer, I will still SUPPORT ASUS cos I am an ass (ASUS = U inside my ASS)
