Asus Service Centre Terrible

[tomzire]

Send in my gaming TUF laptop for repair 3 times...unit is less than 6 months old.

Despite multiple repairs, the laptop still Hang...
Worse of all, technician workmanship is bad. Broke Hinge, Broke Screw holders, Dented the Speaker, scratches on metal surfaces...

In the end, the service centre didn't resolve the Hanging issue, and more physical damages surfaces.

Worse of all, Asus called to void the 2 years warranty because, Asus say I open up the back case and
Tampered with my own laptop.

Asus is really LOW...please avoid buying Asus laptops.

 

[Firestone]

Just go log a case in small claim court

 

[firesong]

Send in my gaming TUF laptop for repair 3 times...unit is less than 6 months old.

Despite multiple repairs, the laptop still hangs...
Worse of all, technician workmanship is bad. Broke Hinge, Broke Screw holders, Dented the Speaker, scratches on metal surfaces...

In the end, the service centre didn't resolve the Freezing issue and more physical damages surfaces.

Worse of all, Asus called to void the 2 years warranty because, Asus say I open up the back case. Tampered with my own laptop.

Asus is really LOW...please avoid buying Asus laptops.

(Been Acer supporters for years, this is my 1st Asus laptop. Regret terribly.)

Yet another Asus service centre problem thread.

It's technically within Lemon law. Please file the claims before your 6 months runs out.

Also, RAM could be a user-upgradeable component. https://edgeup.asus.com/2020/guide-upgrade-the-ram-or-storage-of-your-tuf-gaming-a15-laptop/

If the models allow for users to open it, then it's on you to prove the damage is on them, not on you. And take them to Small Claims and invoke lemon law for the refund.

 

[tomzire]

Thx bro for the guide...
Asus really hopeless...swear never buy Asus products.

 

[tomzire]

All the posts gone...hmm..,

 

[firesong]

All the posts gone...hmm..,

It's in the sticky: all posts made 25th March onwards will not be migrated.

 

[tomzire]

Ok, fresh start... just submit to Small Claim Tribunal...see how's the outcome...

 

[firesong]

Ok, fresh start... just submit to Small Claim Tribunal...see how's the outcome...

I hope you get a refund. I'd rather buy another brand personally. Cos I don't think I can use a brand when the experience is so terrible. It will always be negatively coloured.