ASUS service/diagnostic fee

[McNugget]

Recently I sent my laptop for repair that is still under warranty. Today, the service centre called me and told me that it's my battery issue and battery are out of warranty.

In this case, do I still need to pay for the service/diagnostic fee if I opt to repair my battery or do I only pay for the repair part?

TIA

 

[YouHeypiCanLiao]

Recently I sent my laptop for repair that is still under warranty. Today, the service centre called me and told me that it's my battery issue and battery are out of warranty.

In this case, do I still need to pay for the service/diagnostic fee if I opt to repair my battery or do I only pay for the repair part?

TIA

i think need to pay for labor + battery.

 

[Food_Lover]

No point sending to ASUS for out of warranty's repair. My gf paid $180++ (including diagnostic fee) for Keyboard Replacement and diagnostic fees are to pay before commencement of the repair.

If you have not paid the diagnostic fee before you send it in for service, you can request the Service Centre to return the unit back to you without any service.

Go for third party repair. Battery Replacement definitely costs less than $50 if you go for Third Party Repair. No point spending a bomb on repair as your laptop may have other defects in future.

 

[natas]

Recently I sent my laptop for repair that is still under warranty. Today, the service centre called me and told me that it's my battery issue and battery are out of warranty.

In this case, do I still need to pay for the service/diagnostic fee if I opt to repair my battery or do I only pay for the repair part?

TIA

If it is under warranty, u should not be paying for diagnostic but pay for the new battery if u decide to go ahead with the replacement.

I am curious why u asked in this forum? U just tell Asus, dun replace the battery and u will know whether will they charge u for whatever they did.

 

[McNugget]

If it is under warranty, u should not be paying for diagnostic but pay for the new battery if u decide to go ahead with the replacement.

I am curious why u asked in this forum? U just tell Asus, dun replace the battery and u will know whether will they charge u for whatever they did.

The CSO told me that the battery warranty expired and I have to pay for it. But when they send me the invoice, it include the service/diagnostic fee.

I will ask the CSO on this again. Thank you!

 

[Morugana]

Battery replacement you can do it yourself.

Just ask Asus to sell you the battery only.

No need pay for service fee.