B & H RMA Freight Charges?!

[ABuNeNe]

Went to RMA my Sapphire 5850 graphic card which is still under 2 years warranty and was told there is this freight charges? First time encounter that I need to pay to RMA?!?

Does Convergent have this?

 

[angcsbenny]

Not when i rma for convergent

 

[sharkapl]

this is B&H style RMA procedure
RMA u pay for freight charges and have to wait many weeks

 

[ABuNeNe]

OMG?! Didn't know that as this is the first time RMA thru B & H! Will refrain from buying products RMA thru B & H from now on.

 

[watzup_ken]

The whole point of having the distro here is to have local warranty. So I would expect any charges to be absorbed by them for RMA. If I damaged the item, I suppose it is fair for me to bear the cost too.

In this case if it was a faulty product and I have to pay for freight, I think it makes a lot more sense to purchase it online, say Amazon, and save more money. Products carried by B&H is slightly cheaper, so not well worth purchasing from them.

 

[SSDLover]

What's the point of having local warranty if you have to pay for freight charge during RMA???!!!?

 

[t258jgn]

Their cards are cheaper than Convergent.
Most buyers surely buy the cheaper ones.

 

[ahbard]

Didn't know still will kenna charges with RMA...whats the point of paying more for the local warranty if I have to pay for frieght charges. I might better off get from oversea with international warranty. Is cheaper.

 

[ABuNeNe]

The whole point of having the distro here is to have local warranty. So I would expect any charges to be absorbed by them for RMA. If I damaged the item, I suppose it is fair for me to bear the cost too.

In this case if it was a faulty product and I have to pay for freight, I think it makes a lot more sense to purchase it online, say Amazon, and save more money. Products carried by B&H is slightly cheaper, so not well worth purchasing from them.

That's what I thought too! Next time, they can introduce handling fee, customs charge, fuel tax ... just to RMA their product?! I facepalm + lol when I'm typing this!

Can complain this to CASE? I saw at SLS level 1 information/security counter, there are 2 PC setup for CASE. Can I use it to report?

 

[watzup_ken]

That's what I thought too! Next time, they can introduce handling fee, customs charge, fuel tax ... just to RMA their product?! I facepalm + lol when I'm typing this!

Can complain this to CASE? I saw at SLS level 1 information/security counter, there are 2 PC setup for CASE. Can I use it to report?

Not sure if CASE will entertain, but personally, I will just take it as a lesson learned.

 

[watzup_ken]

Their cards are cheaper than Convergent.
Most buyers surely buy the cheaper ones.

Cheaper can buy online bro. With this half baked RMA service, anyone could have sent it in for servicing themselves. B&H might even overcharge you for freight.

 

[yukita]

well, must spread this info around already.....
i will pass B&H products in this case. better get sapphire from convergent for a piece of mind.

 

[ABuNeNe]

Not sure if CASE will entertain, but personally, I will just take it as a lesson learned.

For me definitely a lesson learned but I'm try to do something if possible.

I'm very sure that there are alot people out there who does not know about this.

Did a search and I found someone else posted this.

 

[GhostWhere29]

well, must spread this info around already.....
i will pass B&H products in this case. better get sapphire from convergent for a piece of mind.

how can we know if we are buying from convergent or b&h? different packaging?

 

[watzup_ken]

how can we know if we are buying from convergent or b&h? different packaging?

Normally Convergent items have a large sticker of their company name and logo in front. Palit boxes is one good example.