Bad experience with NVX System Integrators

[NightRaven49]

posting for awareness, had a bad experience with nvx_si on carou. ordered gpu on 10 dec (full upfront payment), was not shipped for a month which meant that a pc build that could have been done in a week is still sitting unfinished. not only did i have to chase them for more than a month for updates and refund (EDIT for clarification: refund was received at time of posting), they never stuck to their timelines and always gave some nonsense excuse which makes me believe they cannot be trusted. thought they were a decent business as they have been around for some time and my friend had no problems buying a 3060ti from them at the height of crypto, but this will make me reconsider patronising them in the future.
i will let the chat history speak for itself.

 

[KleoZy]

NightRaven49 kor kor.. cool down.. thank you for the upfront notice.

 

[blackie83]

Where got full day maintenance for OCBC. just report to police. don't give chance.

 

[Phen8210]

maybe tio covid

 

[gld998]

Nvxsi is one man show... At least he is willing to refund unlike few in SLS

Chill bro!

 

[summer_dell]

thanks for sharing brother. I will cross them out when i need to buy 5090ti !

 

[elmariachi]

Not surprising. NVX is not easy to deal with. Hope you get your refund back.

 

[nvx_si]

Hi there, NVX System Integrators here.

To clarify on your unpleasant experience -

1. We were in the process of shifting and item was out of stock during that transition period of 10 Dec to 17 Dec.
2. OCBC velocity business banking has login issues on select weekends, you can refer to OCBC website for weekly maintenance updates.
3. A full refund has been made before you created this thread and a screenshot of refund has been provided to you in the conversation log.
4. We apologize for every inconvenience caused.

 

[NightRaven49]

Hope you get your refund back.

3. A full refund has been made before you created this thread and a screenshot of refund has been provided to you in the conversation log.

to clarify, yes I have received the refund, and posted this thread after it was received for awareness.

NightRaven49 kor kor.. cool down..

haha i not so old ba

 

[Dr.Vijay]

to clarify, yes I have received the refund, and posted this thread after it was received for awareness.

haha i not so old ba

This is an important point that you should have mentioned in your original experience sharing.

That makes all the difference in whether you're unhappy because of the delayed timelines or you were unhappy that you've not gotten a refund yet.

I've moved the thread to the Ratings board for other similar content and experience sharing.

 

[Phen8210]

Hi there, NVX System Integrators here.

To clarify on your unpleasant experience -

1. We were in the process of shifting and item was out of stock during that transition period of 10 Dec to 17 Dec.
2. OCBC velocity business banking has login issues on select weekends, you can refer to OCBC website for weekly maintenance updates.
3. A full refund has been made before you created this thread and a screenshot of refund has been provided to you in the conversation log.
4. We apologize for every inconvenience caused.

On which date did TS order, and on which date did you refund?

I didn't know it was that bad until I saw the timeline. The order was made on 10 Dec, and the conversation has lasted past January.

During shifting between 10-17 Dec, you realized that there was no stock but did not reveal it to TS.

Only until TS requested to self-collect it at your location on 22 Dec, then did you start revealing the truth behind the delay.

You had a 12-day period from 10 Dec to 22 Dec, all the while in communication in but chose not to be transparent, and even until January, you did not manage to fulfill the order.

You attempted to sell a product you do not possess and had no guaranteed timeline for re-acquiring the product on your end. You held onto the money even when TS has never agreed to a pre-order.

This is not a matter of refund. Your ethics are unacceptable.