Bad Service from FuWell

[jianan297]

Hey guys, just a quick review about Fuwell and please pardon me for ranting and if my english sucks.

Custom-made a CPU 2 weeks ago at SLS FuWell on a sunday, reached SLS at 7pm the sales person say no problem they can make my cpu for me and i told them not to rush they said its ok, after that i went to the back and was scolded by the chinese uncle technician for coming so late. Please I'm a paying customer its not like i ask you for any discount or what. End up i checked my CPU today i'm missing a 2.5 SSD cage, checked the boxes its not in there. removed without informing me. I wasnt even allowed to check my interior of the case and was chased off after he finish the windows installation and ask me to do partition myself...feel so scammed. Spend 1.095K on a Custom-made desktop end up there's missing parts.

My CPU specs are as followed:

Tower: CMstorm Enforcer (Mid-Tower)
Motherboard: Z97 Pro Gamer
Processor: i5 4690 3.5Ghz
CPU Cooler: CM Hyper 212x
PSU: CM Thunder 600W
Windows : OEM Windows 7 Home Premium
Used back my old ram and graphic cards

Paid $1095 for all this and installation fee was included, what i got in return, a CPU with missing SSD Cage and very poor cable management.

What can I do now... someone help?

 

[Maeda_Toshiie]

You post this in the market place for what?

 

[Swiftbladez]

1.1k for that without graphics card?

chop chop chop

 

[likepeas]

with 1.1k can build a new pc.

 

[eddief4]

Post in hardware clinic, not marketplace.

 

[Agota7113]

Upload all these including receipt to stomp.com.sg
Let SMRT Feedback know your issue. Google for their facebook.
Everything else works pretty much automatic.

 

[suavegamer30]

Treat it as a lesson as u should have checked and make component parts confirmation with them before receiving the desktop.
But not too bad, as your mobo is considered quite new model.

Hey guys, just a quick review about Fuwell and please pardon me for ranting and if my english sucks.

Custom-made a CPU 2 weeks ago at SLS FuWell on a sunday, reached SLS at 7pm the sales person say no problem they can make my cpu for me and i told them not to rush they said its ok, after that i went to the back and was scolded by the chinese uncle technician for coming so late. Please I'm a paying customer its not like i ask you for any discount or what. End up i checked my CPU today i'm missing a 2.5 SSD cage, checked the boxes its not in there. removed without informing me. I wasnt even allowed to check my interior of the case and was chased off after he finish the windows installation and ask me to do partition myself...feel so scammed. Spend 1.095K on a Custom-made desktop end up there's missing parts.

My CPU specs are as followed:

Tower: CMstorm Enforcer (Mid-Tower)
Motherboard: Z97 Pro Gamer
Processor: i5 4690 3.5Ghz
CPU Cooler: CM Hyper 212x
PSU: CM Thunder 600W
Windows : OEM Windows 7 Home Premium
Used back my old ram and graphic cards

Paid $1095 for all this and installation fee was included, what i got in return, a CPU with missing SSD Cage and very poor cable management.

What can I do now... someone help?

 

[localITguy]

chop carrot. Paid 1k for this? haiz $ waste down the drain

 

[jianan297]

Treat it as a lesson as u should have checked and make component parts confirmation with them before receiving the desktop.
But not too bad, as your mobo is considered quite new model.

Hey guys, thanks for the suggestion, learned my lesson. FuWell got back to me and gave me the items that was missing. Quite professional in the way they handled this incident, and did explain why it happen, I guess people do make mistakes time to time.

 

[jianan297]

chop carrot. Paid 1k for this? haiz $ waste down the drain

My first time making desktop ma ><

 

[jianan297]

Post in hardware clinic, not marketplace.

Sorry >< didnt know where to actually post it

 

[localITguy]

My first time making desktop ma ><

ask la. HWClinic .

u ike that cfm tio chop one.

the uncle kan u , u never kan him back? you customer leh.

if i am you, i will just walk off and ask them to fug off ( if u never pay yet)

never let you check your product and chase you away? lol wtf

 

[jianan297]

ask la. HWClinic .

u ike that cfm tio chop one.

the uncle kan u , u never kan him back? you customer leh.

if i am you, i will just walk off and ask them to fug off ( if u never pay yet)

never let you check your product and chase you away? lol wtf

Yup, now I go around asking. Uncle, usually got age de people like that de, i kan him back he any how do i die lol

 

[localITguy]

Yup, now I go around asking. Uncle, usually got age de people like that de, i kan him back he any how do i die lol

this type of gangster behavior wtf. who paying him or you?

 

[jianan297]

this type of gangster behavior wtf. who paying him or you?

I pay haha, wanted to make my own but i sweaty palm so hard to do on my own

 

[nuttynutz]

Honestly I think Fuwell is one of the best place to get stuffs like mobo, graphics card and SSD. All those prone to problems components. Earlier I had issues with my Maximus vii hero mobo. I really thought I was gonna be there for hours cause when I called the guy said he had to do diagnostics and stuff. But to my surprise they exchanged it for me straight away. I even got a 1 to 1 exchange for m.2 SSD. Paying a little bit more for customer service was definitely worth it. Hope others will get the same service as me.

*this is 1 month within purchased.