Bitter taste after visiting Corbell

[alexlck]

Recently I bought a new MSI B760M Mortar Max intel motherboard and after assembling my PC, got no display after power on.
So I went to Corbell. The man at the Corbell open up the CPU and show me there are a few bend pins. So not cover by warranty.
I insisted that I have carefully put the cpu in and the bend could not have cause by me. So, to all who purchase motherboard
best you open up the check the pins before you leave.
The man then said they will try to RMA for me, then he went in for a few minutes and came out with another similar board. He said out of good will he will replace me with another board. So I went back and tested the board, guess what, the dimm 2 slot is not working. Not only that, when I put 2 RAMS in, it could not boot. Single RAM can. So much so for a "new" board for me. Not only I wasted my time going there, but got a stern look and"your fault" attitude. I dread going back to RMA again so I bought another new board but not service by Corbell. Don't think I will be buying products service buy Corbell anymore as it has left me a bitter taste.

 

[Koenig168]

The board is not covered by warranty so Corbell is not obliged to replace it for you.

 

[xonix]

First time doing DIY PC ? Always check the pins at point of purchase. For online purchases, I will just capture unboxing video just in case.

 

[oddbasket]

I rmaed new mobo with bent pins caused by shop assembly before. I saw during assembly the guy took a penknife to the socket so I snapped a photo, shop refused to replace, I showed to distro and they gave me a new one.

 

[xonix]

I rmaed new mobo with bent pins caused by shop assembly before. I saw during assembly the guy took a penknife to the socket so I snapped a photo, shop refused to replace, I showed to distro and they gave me a new one.

WTF... i would totally reject on the spot and refuse to accept. Which shop ? If don't want to publicly shame, PM me so I know which seller to avoid.

 

[Alphas]

Now many distributors don’t carry motherboard for more than a year and tell you they don’t cover it. Might as well buy from online retailers and ship back to the manufacturer for warranty claims.

 

[oddbasket]

WTF... i would totally reject on the spot and refuse to accept. Which shop ? If don't want to publicly shame, PM me so I know which seller to avoid.

It's one of the Indian run shops that has competitive pricing and still open these days.

 

[watzup_ken]

Objectively, I feel distributor is not at fault here. Bent pins are a form of physical damage. Unless you can prove that it was bent to begin with, then there is a case to push back. If you are the person checking, they have clear procedures to follow to assess for physical damage.

I also feel there is always this risk of new hardware not working if you DIY on your own, and it can get frustrating.

 

[LiLAsN]

Objectively, I feel distributor is not at fault here. Bent pins are a form of physical damage. Unless you can prove that it was bent to begin with, then there is a case to push back. If you are the person checking, they have clear procedures to follow to assess for physical damage.

I also feel there is always this risk of new hardware not working if you DIY on your own, and it can get frustrating.

If it's that easy to bend the pins, it is no difference to the 12VHPWR cable. Too flimsy and easy to cause problems when there's even a slight human error. Should also need to be sound off.
But I've installed my CPU many times without issue. What is that shop even doing to cause these much damages to many boards even after years of installing CPUs?

I rmaed new mobo with bent pins caused by shop assembly before. I saw during assembly the guy took a penknife to the socket so I snapped a photo, shop refused to replace, I showed to distro and they gave me a new one.

Ah... So you also got that problem from that shop. I informed Corbell that it was that shop's doing. The technician guy was very nice and understanding. It was my error to send my PC-illiterate friend down to collect the Mobo for me without opening the CPU cover to check on the pins.

The integrity of that shop is criminally low with how they try to sell off the high amount of constant damages that they do to these motherboards and letting the not so detailed consumers to bear the burden of warranty exchange.

 

[watzup_ken]

If it's that easy to bend the pins, it is no difference to the 12VHPWR cable. Too flimsy and easy to cause problems when there's even a slight human error. Should also need to be sound off.
But I've installed my CPU many times without issue. What is that shop even doing to cause these much damages to many boards even after years of installing CPUs?

Ah... So you also got that problem from that shop. I informed Corbell that it was that shop's doing. The technician guy was very nice and understanding. It was my error to send my PC-illiterate friend down to collect the Mobo for me without opening the CPU cover to check on the pins.

The integrity of that shop is criminally low with how they try to sell off the high amount of constant damages that they do to these motherboards and letting the not so detailed consumers to bear the burden of warranty exchange.

To clarify, I am not defending for the store that messed up. Corbell have nothing to do with the store that is damaging the pins, so objectively, I don’t think Corbell is in the wrong for rejecting the product based on their investigation. While it may sound brutal, I imagine the distributor will also need to answer say MSI as go why they need to repair these physically damaged products when the TnC is very clear.

Based on my experience, the pins are indeed very fragile because they are very fine. Of course if you know that, you will be extra careful. I actually bent some pins the the past when I just slide the processor into the socket. Fortunately, I was able to bend them back. The consistent issue of bent pins cause by the store just shows they can’t be bothered. My opinion is you should avoid the store.

 

[songboh9696]

It's one of the Indian run shops that has competitive pricing and still open these days.

Dinasour Core or TradePacMan ?

 

[Daty41]

in their eyes, bent pins usually is installation error so they have right to reject. Even when i RMA my MB for power issues, they still check for bend pins first.

 

[alexlck]

Recently I bought a new MSI B760M Mortar Max intel motherboard and after assembling my PC, got no display after power on.
So I went to Corbell. The man at the Corbell open up the CPU and show me there are a few bend pins. So not cover by warranty.
I insisted that I have carefully put the cpu in and the bend could not have cause by me. So, to all who purchase motherboard
best you open up the check the pins before you leave.
The man then said they will try to RMA for me, then he went in for a few minutes and came out with another similar board. He said out of good will he will replace me with another board. So I went back and tested the board, guess what, the dimm 2 slot is not working. Not only that, when I put 2 RAMS in, it could not boot. Single RAM can. So much so for a "new" board for me. Not only I wasted my time going there, but got a stern look and"your fault" attitude. I dread going back to RMA again so I bought another new board but not service by Corbell. Don't think I will be buying products service buy Corbell anymore as it has left me a bitter taste.

It's the shop start with B. But I don't think the shop knew about it. Been buying from them many times in the past. But somehow I did not check. Anyway, I went to Dynacore to buy Gigabyte board and they willingly show it to me before purchase.
Kudos to that.

 

[86technie]

It's the shop start with B. But I don't think the shop knew about it. Been buying from them many times in the past. But somehow I did not check. Anyway, I went to Dynacore to buy Gigabyte board and they willingly show it to me before purchase.
Kudos to that.

Bizgram? FYI usually shops will let you check the socket before you buy the motherboard.
Not name shaming them cuz shops like Bizgram sometimes have temp/new staff
so some may not know.

Another tip I practice is do not let the socket just spring out like that.

Usually for me, I will apply a bit of pressure on the socket cover until the level is release in/out.
Than lift the socket cover, it may sound abit tricky but at least it prevent the CPU
from dislodging when you just release the level like that.

So far for me I haven't encounter any bent pins except second hand motherboards.

 

[Synchron]

Don't understand why after so many years the industry is still using pin. No other better ways ah? The 12pin GPU got problem why cannot stick to 8pin x2?

 

[watzup_ken]

Bizgram? FYI usually shops will let you check the socket before you buy the motherboard.
Not name shaming them cuz shops like Bizgram sometimes have temp/new staff
so some may not know.

Another tip I practice is do not let the socket just spring out like that.

Usually for me, I will apply a bit of pressure on the socket cover until the level is release in/out.
Than lift the socket cover, it may sound abit tricky but at least it prevent the CPU
from dislodging when you just release the level like that.

So far for me I haven't encounter any bent pins except second hand motherboards.

I feel the issue is when the installer don’t care, he/she just slide the CPU over the pins, the force/ friction is enough to cause the very fine pins to bend. I did observe some installers doing that. I did this rookie mistake myself in the past, so am quite careful now to gingerly drop the CPU into place, rather than slide it into place.

 

[86technie]

I feel the issue is when the installer don’t care, he/she just slide the CPU over the pins, the force/ friction is enough to cause the very fine pins to bend. I did observe some installers doing that. I did this rookie mistake myself in the past, so am quite careful now to gingerly drop the CPU into place, rather than slide it into place.

True yes also depends on the builder/shop person.
Some really don't take precaution like what I mention.
Want to take out the CPU just spring open and take out without due care.

The CPU must gently place on the socket and ensure it seats properly.
I have a old Intel which was bent as the previous person who install it didn't
sit the CPU properly.

Cuz sometimes the pin can bend slightly, the most obvious sign is when the RAM
slot isn't working.
If the slot isn't working that means there is bend pin in the socket not the slot have issue.

I know some assume RAM slot will spoil, however it is a more severe issue that the CPU socket
has issue.

 

[LIN_JOEL]

Last time I bent before, den go Daiso buy the $2 magnify glass with pincer and slowly bent 1 by 1.
And surprisingly it works and no system crash.
Just to be careful dun keep bending or too hard and break the pin.

 

[Koenig168]

Last time I bent before, den go Daiso buy the $2 magnify glass with pincer and slowly bent 1 by 1.
And surprisingly it works and no system crash.
Just to be careful dun keep bending or too hard and break the pin.

a credit card helps with rows of bent pins, dropped an AIO pump on socket before

 

[LiLAsN]

Here's the thing. The shop was using it for their build. They would rather sell a whole computer than a single piece of motherboard and CPU combo.
Thus why they were slotting in CPUs into it so haphazardly and carelessly, that by the time they built their system and it didn't boot properly, they realize something was wrong.
Then, they have the cheek to take the desktop apart and try to sell off the motherboard as new when there were clearly traces of thermal paste on the side of the 'new' motherboard with the bent pins.
Putting the burden of warranty claim on the customer.