black screen when inside Windows 8.1

[E_G_G_S]

Hi all, need some help.

Just assembled a new rig for my dad, managed to successfully install the OS.

However, problem comes when log into Windows 8.1. When I reboot the PC, I can see the inital ASROCK logo, and is able to go into Bios if I choose to. I only cannot see anything when logged on to Windows. Even during the initial installation of the OS, it is working fine.

The monitor is showing just a black screen. Model is Viewsonic VA1916w.

When I move my own monitor (Dell U2312HM) to connect to the new rig, it is able to display the screen. I have already installed the latest graphics card drivers. This is the first time I have encountered such a problem.

Want to look for solution before buying a new monitor.

Any help will be appreciated

 

[Alternative X]

Try connecting the Viewsonic monitor to your rig, see if the problem is reproducable.

 

[E_G_G_S]

Try connecting the Viewsonic monitor to your rig, see if the problem is reproducable.

Works fine on my rig. OS is different though. I'm using Win 7.

 

[Alternative X]

Works fine on my rig. OS is different though. I'm using Win 7.

Not very sure, maybe conflicts with monitor drivers? Windows 8 is known for driver and software conflicts with the OS like Vista.

 

[jtjt00]

This issue is either resolution or refresh rate not supported by Viewsonic monitor. Using the Dell monitor, try to set resolution to that of a native 19" monitor and refresh rate to 60Hz. Then shutdown and swap back monitor.

 

[E_G_G_S]

This issue is either resolution or refresh rate not supported by Viewsonic monitor. Using the Dell monitor, try to set resolution to that of a native 19" monitor and refresh rate to 60Hz. Then shutdown and swap back monitor.

Hey thanks for your suggestion, it worked!

 

[jtjt00]

Glad my suggestion help you.