I bought Brandt pyro oven, first the oven came dented then took a few week for them to replaced.
The tray also comes with scratches which they din want to replaced claiming that it’s scratches by me. Sighs . All good after I use my first pyro functions … it leaves water stain… so I wrote to them and tried to call them.
I send them in early Dec via contact us page and was receive a response recently and again they claim is a user fault for not cleaning the oven properly.
My word of advice.
the oven performance is very good in terms of even cooking etc
after sales service is extremely bad,
1) they are still on Covid arrangements so I don’t seem to be able to get anyone till recently.
2)they put me on hold for 20 mins then diverts me into a voice mail after someone attended to me. and I called back I can’t get hold of anyone.
3) putting the water mark issue as user mishandling , I don’t understand why din the demonstrators from Brandt gave me half the instructions to clean with baking soda and rinse but din tell me have to wipe dry. Even buying a pyro oven , you need to wipe dry …if you buy Brandt.
conclusion, if you need after sales from Brandt, pls don’t expect much…
the model is BOP7568LX . If you don’t mind having good oven and poor after sales service, Brandt is the brand to go.
The oven really cook , roast bake very well!
I compare it with my old oven electrolux ( 15 yrs) Brandt is superb! Again it’s a 15 yrs old technology.
Overall good oven! Cleans well except for water stain at certain part.