Cameras - Any issues come back within 7 days

[drkcynic]

Anybody has experience with camera shops promising this? ie like handphone 1 for 1 exchange?

I bought a compact camera recently and the salesperson told me this. 2 days later I found that the camera lens was dusty and went back to the shop. The shop person said none of their business. Left a bad taste in my mouth so just wondering is this promise a norm or have I just met a lemon salesperson?

 

[Ah_keong]

you may want to visit the brand OEM and see if the warranty can be covered....

 

[drkcynic]

you may want to visit the brand OEM and see if the warranty can be covered....

Warranty can cover. I went to Canon to get it replaced.

My question is on the Authorised Dealers and that they didn't honour what they promised during the sales process. Is it normal for AD to offer a "come back within 7 days if there are any issues"?

I also lodged a formal complaint to Canon for the service of their AD. The Canon staff told me the AD should have sorted out the issue for me.

 

[Ah_keong]

if the dusty is external, I don know if they have the capability (machine/expertise) to help you.

if the dusty is internal, don't think they can settle without voiding the warranty. Or they may exchange another "new" set for your "dusty" set....