Can singtel renege its contract offer?

[bluebird999]

How would you feel if you bought something because a freebie was thrown into the deal. But after the sale, the company cancelled the freebie?

Well it happened to me, and the company is singtel.

One of the reasons i renewed my fibre broadband plan in Nov 2015 was the offer of a free 30GB data mobile broadband.
Now into the 4th month of my 24 months contract, singtel informed me the 30GB data bundle is going to phase out and I've to pay for a lower data mobile broadband (cheapest was $9.95 for 2GB per mth). Imagine have to pay for something that was promised free (& lesser too).

As singtel renege on its contract offer, i would like to terminate my fibre broadband contract (which i renewed partly due to the free data bundle).
But singtel says i've to pay a penalty for breaking contract.

Is it fair and ethical for singtel to break its contract offer but the customer is penalized for breaking contract?

i'm disappointed a large telco like singtel can renege its contract offer.

What do you think???

 

[derrickgoh]

That's where you need to read the T&C to see whether Stinktel has a line saying they have a right to amend the terms as & when. If there is such a line then tough luck cos you signed the contract.

 

[renfred89]

Wah 30GB? You mean 3gb data sim is it?

Got a picture of the letter?

Btw, I thought in the contract it will say the free service is valid for 24 months? My old contract for 200Mbps fibre came with a free 1gb 3G data sim card and it stated the duration of the service.

If it stated, then I think it's only fair if they honour the service for the stated duration..

 

[bluebird999]

singtel called me after 1 week and said they can't do anything about it ie. I've to for a 4G data plan.
However after posting the matter on the internet, I got another call from singtel later and they said after receiving more complaints about the issue, they decided to give me a 4G 5GB data plan in place of my 3G 30GB data plan. Although its much lesser, but it's better than nothing.
Kudos to the internet! Thank you for those who complained to singtel about it.
so there's strength in unity!!!