Cannot detect MS Sculpt Comfort mouse

[Gymrat76]

Hi all

Got this mouse today from SLS. It doesn't come with the USB transceiver like most wireless mice and require connection over bluetooth.

I tried connecting on 2 different systems that runs on Windows 10, a desktop and my gaming laptop (i5 and i7 systems). Both exhibited different behavours:

1. On the desktop, the pairing worked but after 30-45 seconds. Once connected, the cursor jumped all around the place and it was totally unusable.

2. on the laptop, it would't even detect the mouse during the 'add new bluetooth' step

Thinking it was a faulty device, I returned it to the shop and got a 1-to-1 replacement... to my disappointment, the same thing happened again.

However, on my wife's work computer running Windows 7, it could pair up properly and functioned properly. This leads to to think it's a Windows 10 issue?

Anything else I can try? Else will need to make another trip back to SLS to change for something else.. turning out to be an expensive mouse haha

 

[tigerwoods]

you need to use

Windows 10 (64-bit only)
Mouse and Keyboard Center 3.0

 

[Gymrat76]

Thanks. Yes to both, still cannot

 

[jtjt00]

Check the bluetooth version on both mouse and machines.

 

[Techno Pride]

You're in luck. I've the same mouse.

For the mouse jumping, I get that too. It's probably 2.4ghz wifi or microwave interference.

I vaguely remember having to disable some power saving feature for the mouse to cease the sudden disconnections. Will revert soon.

Mine laptop using the BT on the Intel AC 8260.

 

[Silverback84]

Window 10 issue.

Use on window 7 only

 

[jtjt00]

Try update your BT driver.

 

[Techno Pride]

animated gif hosting

 

[Steyr69]

Use SGD5 wireless mouse no such problems.

Sent from Asus ME173X using GAGT

 

[gld998]

Hi all

Got this mouse today from SLS. It doesn't come with the USB transceiver like most wireless mice and require connection over bluetooth.

I tried connecting on 2 different systems that runs on Windows 10, a desktop and my gaming laptop (i5 and i7 systems). Both exhibited different behavours:

1. On the desktop, the pairing worked but after 30-45 seconds. Once connected, the cursor jumped all around the place and it was totally unusable.

2. on the laptop, it would't even detect the mouse during the 'add new bluetooth' step

Thinking it was a faulty device, I returned it to the shop and got a 1-to-1 replacement... to my disappointment, the same thing happened again.

However, on my wife's work computer running Windows 7, it could pair up properly and functioned properly. This leads to to think it's a Windows 10 issue?

Anything else I can try? Else will need to make another trip back to SLS to change for something else.. turning out to be an expensive mouse haha

another one tio bian by ms marketing... Logitech ftw!

 

[zhaohan]

works fine on my windows 7 for more than a year

 

[Gymrat76]

Thanks all for the replies. I will try it again tonight.

For the time being, I've asked my wife to swap with her office laptop mouse, since it works on her Win7 office laptop.

I actually use Logitech quite a fair bit (using their gaming mouse), but my wife said she didn't have good experience with her Logitech wireless mice, 2-3 of which have spoiled within 1-2 years, so she wanted a MS mouse