canon self pwned

[temp1234]

both side pissed
asking canon for solution for attached pic.




Sent: 20 November 2013 10: 07AM
To: Canon Customer Contact Centre (contact@dc.canon.com.sg)
omg.
snapshot show the most important area. the rest is retundant.
it show date of picture taken is tomorrow.how is it possible?it should be today.pls reply with previous email history.




From: contact@dc.canon.com.sg
Date: Wed, 20 Nov 2013 01:32:12 +0000


Thank you for contacting Canon Contact Centre,



From my understanding, that you've send an inquiries regarding about an error that you are currently facing with



We apologize as we do not have clear information on the snapshot that’s taken. Would it be possible if you could take a full screen shot of the windows that you've encounter?



And also do reply us with the enquiries you would like us to rectify.



If there's any inquiries you have regarding about this matter, please do not hesitate to contact us again.




Thank you and have a nice day



Sincerely,



KahVeen Khoo

Canon CII - Singapore

To: Canon Customer Contact Centre
Sent: 20 November 2013 21: 06PM
To: Canon Customer Contact Centre (contact@dc.canon.com.sg)


y u cant reply with history of email?
i use winxp which i dont think is a cause of concern...
attached for your action.


From: contact@dc.canon.com.sg
Date: Wed, 20 Nov 2013 08:39:11 +0000





My name is Shahir from Canon Consumer Helpdesk.



As I understand, you are having an issue with you images details. If there is something that I missed, please do let me know.



We apologies on the inconvenience you are experiencing. Please be assured that I will do my best to help you.

Kindly check on your computer date and time is it tally with your camera's. May I know what is your computer operating system?



Should you encounter any difficulties, please do not hesitate to contact us. We are here at your service.





Thank you and wishing you a wonderful day.



Best regards,

Shahir

Consumer Helpdesk

Canon Contact Centre

Canon: 67998686


Sent: 20 November 2013 21: 09PM
To: contact@dc.canon.com.sg (contact@dc.canon.com.sg)
resent. y change person replying?



Canon Customer Contact Centre (contact@dc.canon.com.sg)
Thank you for contacting Canon Contact Centre.


You may like to check on your camera date and time settings. You may refer to the screenshot below on how to change the settings.


Setting Date/Time.



Setting the World Clock


I hope the above steps resolve your issue, otherwise please help to provide the following information for us to better understand the situation at hand:

· Screenshot of error message received? (if any)




Thank you and wishing you a wonderful day.



Best regards,

Shahir

Consumer Helpdesk

Canon Contact Centre

Canon: 67998686

To: Canon Customer Contact Centre
Sent: 21 November 2013 11: 59AM
my picture show it is tally with computer time. y need to check on your camera date and time settings?
have u come with useful solution?

From: Canon Customer Contact Centre
Sent: 21 November 2013 12: 28PM


Thank you for contacting Canon Contact Centre,

We have escalate your information to the Technical Help Desk. But unfortunately, they require further information of the issue you're currently facing with.

Would appreciate your goodself to provide us further information or we are unable to assist you further.

Would like to ask whether would it be possible if we could have the issue and we will assist you in rectifying it.

If there's any inquiries regarding about this matter, please do not hesitate to contact us again.

Thank you and have a nice day

Sincerely,



KahVeen Khoo

Canon CII - Singapore

Canon Contact : +65-6799 8686

Support Website : Home - Canon Singapore

Sent: 21 November 2013 12: 48PM
To: Canon Customer Contact Centre (contact@dc.canon.com.sg)

did my photo show it is tally with computer time?

From: Canon Customer Contact Centre (contact@dc.canon.com.sg)
Sent: 21 November 2013 13: 04PM

Greetings
Due to the limited cooperation we are receiving from your end, we will be forced to close this case. Please allow us to assist you by providing us more details to proceed further with your case. A proper screenshot of the issue that you are having and a detailed description of the issue will allow us to identify the issue and hopefully resolve your query. By not providing such details, we will unable to support your issue any further.

Canon Support Team

To: Canon Customer Contact Centre
Sent: 21 November 2013 13: 18PM

pls answer my question on previous email.
screenshot is clear.


From: Canon Customer Contact Centre (contact@dc.canon.com.sg)
Sent: 21 November 2013 14: 10PM

Greetings
My name is Darren and I am the support Supervisor for Canon Helpdesk and I will be handling your case from here on. First of all I would like to apologize for the delay caused.



The image that was sent to us is clear by quality but it does not tell us anything regarding the issue you are having. In order to know more and resolve the issue, please provide detailed description of the issue with full view screenshots. This will allow us to replicate the issue on our side. Please also provide a contact number as we can assist you further and faster to resolve your issue.



Please understand that due to the limited cooperation we are receiving from your end, we will unable to support your issue any further.



Thank you.
Canon Support Team

Sent: 21 November 2013 14: 19PM
To: Canon Customer Contact Centre

i provided photo to prove below email that my computer date and time is tally with my camera's.
why it does not tell anything?
it is getting no where.



Canon Customer Contact Centre (contact@dc.canon.com.sg)
Greetings


Please try these steps below.



1.Please refer to Basic Guide, Pg 4 (Set date and Time)

Set the Date and Time to the Correct Date and Time (Local Time)



2.Please refer to Advance Guide, pg 23-24 (Setting the World Clock)

Set the world clock to the Correct Time (Local Time)



Please try steps provided and provided us with feedback on results. Please also provided your contact number for future interactions.



Darren.


To: Canon Customer Contact Centre
Sent: 21 November 2013 15: 32PM

will do. but can u reply on my previous email?



no more reply till now...