Hi all,
Would like to share my car rental exp in Chiangmai airport.
Rented a 1.5L Toyota car from Hertz Chiangmai airport in 2023, choose Hertz because its reputation is international and read from this forum its better to rent from global rental co. like Hertz.
After the paperwork inside the airport Hertz counter, head outside to the Hertz carpark, inspect the car and drive off. No need to pay carpark fees.
The interior of the car is clean. Car seemed quite new. Everything works fine.
A couple of hours later while waiting for my family and I took a closer look at the tyres and to my horror,
there were a few deep cuts at the front tyre, cuts that bad which will cause the trye to rupture anytime.
So I called up Hertz Chiangmai and seek assistance, after much to & fro on the phone, I was told to drive to a tyre centre. The service man told me he will replace the bad tyre with my spare tyre per Hertz instruction. He cannot replace with a new tyre.
I was disappointed with this decision. I tried speaking with Hertz Chiangmai again on the phone but was told me the only solution is to drive back to Hertz Chiangmai airport to change to another car. Imagine, this is only day 1. I still need to drive thru Mae Hon San loop.
Long story short, due to our pack itinerary, I drove the entire journey with the spare tyre thanking our heaven stars, nothing bad happened.
Conclusion, always check thoroughly the tyres and others.
Hertz or local car rental, can't depend on their staff to check and ensure everything.
Would like to share my car rental exp in Chiangmai airport.
Rented a 1.5L Toyota car from Hertz Chiangmai airport in 2023, choose Hertz because its reputation is international and read from this forum its better to rent from global rental co. like Hertz.
After the paperwork inside the airport Hertz counter, head outside to the Hertz carpark, inspect the car and drive off. No need to pay carpark fees.
The interior of the car is clean. Car seemed quite new. Everything works fine.
A couple of hours later while waiting for my family and I took a closer look at the tyres and to my horror,
there were a few deep cuts at the front tyre, cuts that bad which will cause the trye to rupture anytime.
So I called up Hertz Chiangmai and seek assistance, after much to & fro on the phone, I was told to drive to a tyre centre. The service man told me he will replace the bad tyre with my spare tyre per Hertz instruction. He cannot replace with a new tyre.
I was disappointed with this decision. I tried speaking with Hertz Chiangmai again on the phone but was told me the only solution is to drive back to Hertz Chiangmai airport to change to another car. Imagine, this is only day 1. I still need to drive thru Mae Hon San loop.
Long story short, due to our pack itinerary, I drove the entire journey with the spare tyre thanking our heaven stars, nothing bad happened.
Conclusion, always check thoroughly the tyres and others.
Hertz or local car rental, can't depend on their staff to check and ensure everything.
