Citibank Call Center

[lingua101]

Has anyone call citibank recently?

I found it very stupid. It asked me to enter my NRIC and DOB then it tells me my one of credit card information details.

Where actually I am not even interested on this.

Then I press want to talk to officer and then go back to ask for NRIC and DOB again....... and repeat the above....

While actually my call is about my banking account

very stupid

 

[chuanz]

YES!! Straight down dumb and stupid. A total waste of time.

And you know what, after doing the SMS OTP verification (which is good, when it works correctly), the CSO still need to ask questions to verify me again. Dumb to the max!

 

[cybercom8]

maybe try calling the citigold or cpc call centre...works a lot better

 

[lingua101]

YES!! Straight down dumb and stupid. A total waste of time.

And you know what, after doing the SMS OTP verification (which is good, when it works correctly), the CSO still need to ask questions to verify me again. Dumb to the max!

yeah..... same with me.....

i told her am I not SMS OTP verified? she said she can't see it. Not the agent fault lo. I guess the indicator is not passed to her system. She has to do her duty to verify the customer or else she will be in deep sh*t.

That's why I told her never mind, just sent me to do Phone PIN verification again.

 

[lingua101]

maybe try calling the citigold or cpc call centre...works a lot better

But I am not citigold customer le.

What is CPC?

If that number is mean for Card customer, then they should give me a number to call as Banking customer.

Why they assumed when we called we want to check CC info, as they conveniently assume 1 card as the default card.

Anyway, if I want to see CC details I can login to ibanking.

Well actually I am not really shock on this stupid idea as I know who run the callcenter now

 

[cybercom8]

cpc is citigold private client..think they usually pick up the phone within 2-3 rings.

maybe you can try pressing 0 to speaker with the cso or operator?