Claim luggage damaged?

[dede1217]

how long did you all wait after the flight to report? I discovered mine is spoilt 40 days after the flight.. still can report?

normally you should report immediately
before coming out of the immigration clearance counter

there would b a luggage damage report counter to report
they would get your luggage checked in tag , and your boarding pass
then would draft out a letter ...
use this letter to claim from airline or travel insurance ...

Would check the luggage (handle, wheel, cover) when we take our luggage from the conveyor belt ... to ensure everything is good, before going to the immigration clearance counter , then go home ...

 

[dede1217]

what? $50? mine no report airline (Lufthansa), no receipt 2 years old luggage liberty paid SGD 100

The brand that we use ...
normally 28" luggage, travel insurance companies would compensate $50
unless is famous ones ...

 

[Andrew833]

Review:
One of my luggage wheel missing during collection of luggage after I land sg from China on Shenzhen airline.
I immediately report to the lost and found department and report is make. My 24" luggage is brandless and I claim for S$50 but the staff say can claim S$80 They will contact me within 2-3 days.
Almost to 1 month no reply from them, 1 call up and they have mishandle my report. Next day, a staff come to collect my luggage for repair and return 2 days later in good condition and working wheels.

 

[dede1217]

Review:
One of my luggage wheel missing during collection of luggage after I land sg from China on Shenzhen airline.
I immediately report to the lost and found department and report is make. My 24" luggage is brandless and I claim for S$50 but the staff say can claim S$80 They will contact me within 2-3 days.
Almost to 1 month no reply from them, 1 call up and they have mishandle my report. Next day, a staff come to collect my luggage for repair and return 2 days later in good condition and working wheels.

Yours is claim from airline , not travel insurance rite ?

 

[Andrew833]

Yours is claim from airline , not travel insurance rite ?

Yea, if no respond then claim insurance. Can't claim from both side.

 

[UptheToon]

All travel insurance T&C got write. You MUST claim from airline first. And if no reply or rejected only then you can claim from insurance.

 

[raintr33]

My luggage was delayed for 24 hours.
Any idea how much the compensation would be like for Aviva?

 

[Phelan77]

All travel insurance T&C got write. You MUST claim from airline first. And if no reply or rejected only then you can claim from insurance.

I recently claimed a damaged luggage from DirectAsia insurance. They did not ask me to claim from the airlines first.

 

[dede1217]

My luggage was delayed for 24 hours.
Any idea how much the compensation would be like for Aviva?

Few years back, have claimed before from Aviva, 28" hardcover wheeled luggage, was given about $50, since the brand was not a famous one ...

 

[dede1217]

Yea, if no respond then claim insurance. Can't claim from both side.

Yup, by right, can only claim from airline or travel insurance ...

 

[dede1217]

All travel insurance T&C got write. You MUST claim from airline first. And if no reply or rejected only then you can claim from insurance.

Normally when luggage damage, for budget airline especially, the counter staff would advise me to claim from travel insurance .

For my friend's silkair case, the counter staff said since is wheel drop off, they advise to claim from travel insurance. Because they mentioned that Silkair luggage coverage is different from the Singapore Airlines. For Silkair, anything that is attached to the luggage, such as wheels and handles, if spoilt or missing, they would not compensate you.

But I would still send the documents to the airline company first, if cant, then would submit to travel insurance companies to get compensations.

 

[raintr33]

Few years back, have claimed before from Aviva, 28" hardcover wheeled luggage, was given about $50, since the brand was not a famous one ...

Thks for the info, bro.

 

[Travel861]

Has anyone encountered issues after gg hme the realize got issues? Which Travel company make be more fuss-free?

 

[dede1217]

Has anyone encountered issues after gg hme the realize got issues? Which Travel company make be more fuss-free?

can just submit to your insurance company ...
see whether they would compensate you or not

since by default they would require the baggage irregularity document issued to you by the airport staff, when you submit a report with them for your lost or damaged luggage.

 

[ApeTruelove]

Has anyone encountered issues after gg hme the realize got issues? Which Travel company make be more fuss-free?

Please check your airline is under SATS or DNATA and faster contact them normally within 1 week. You need to have attach your baggage tag and boarding pass and photo of the damaged bag in order for them to create the report for you.