Com restarts when running ffxiv hw benchmark

[holybell84]

guys, need help to diagnose this problem. Just did a fresh window install after getting a ssd and everything runs fine, including ffxiv arr(game was running with no problem for a year). Then when I tried to run the above mentioned benchmark, my com for most of the time just restart itself without a warning, not even a bsod.I was able to run the benchmark multiple times prior to switching hard disk with no problems. Com specs are:

Asrock h77 mvp pro with i5 processor
2x4gb g skill rip jaw 1600
600w super flower
gigabyte r9 280x wind force
Samsung 850evo 250gb

 

[ondooy]

what are your temps ?

 

[holybell84]

Last night was 60+ -50+

This morning the com restart itself just seconds after triggering the benchmark. Didn't check the temperature this time, but the computer was turned on only for like 2-3 mins

 

[avsquare]

Sup bro!

First double check if the power connector to the GPU is secure on both GPU end and PSU end and re-run the benchmark again. I got loose connection at the PSU end before, the system will boot normally but when I run any benchmarking tools it will reboot without BSoD as well.

If doesn't solve the problem, unplug your GPU and run the PC on integrated graphics and boot the benchmark and see if it crash.

If it doesn't crash then it could be either GPU or PSU issue. When it reboots without BSoD when booting a program that stresses the GPU it looks more like power related issues.

 

[holybell84]

Sup bro!

First double check if the power connector to the GPU is secure on both GPU end and PSU end and re-run the benchmark again. I got loose connection at the PSU end before, the system will boot normally but when I run any benchmarking tools it will reboot without BSoD as well.

If doesn't solve the problem, unplug your GPU and run the PC on integrated graphics and boot the benchmark and see if it crash.

If it doesn't crash then it could be either GPU or PSU issue. When it reboots without BSoD when booting a program that stresses the GPU it looks more like power related issues.

icic.... will take a look later when I reached home.

 

[Godeau]

Can try with other benchmarks/software?

 

[Humster]

GPU overheated.

 

[holybell84]

Ok, turns out the temperature I mentioned are wrong.... Just did several temperature checks, turns out my cpu is the one overheating. Time to change the stock cooler I guess

 

[Entry Level PC]

Ok, turns out the temperature I mentioned are wrong.... Just did several temperature checks, turns out my cpu is the one overheating. Time to change the stock cooler I guess

no need to change.
just replace thermal paste can liao.

 

[holybell84]

no need to change.
just replace thermal paste can liao.

icic... gonna do that... Where do I find Isopropanol in sg?

Edit:Oh go Guardian/Watson can liao

 

[holybell84]

Arghh.... Brought my cpu temp to max 61 on load and gpu was 65.... still getting restarts from 3dMark 11 and FFXIV HW benchmark. Tested integrated no problem abeit having to lower resolution to survive.... Tested ram with diagnostics also no problem.... so now is either gpu, psu or the mobo....

 

[avsquare]

Arghh.... Brought my cpu temp to max 61 on load and gpu was 65.... still getting restarts from 3dMark 11 and FFXIV HW benchmark. Tested integrated no problem abeit having to lower resolution to survive.... Tested ram with diagnostics also no problem.... so now is either gpu, psu or the mobo....

hardly is mobo one.

I got spare PSU for you to test but iirc you live quite far from me right

 

[holybell84]

All right, re-using old thread since related issue, again. The earlier issue disappear after I switched to a seasonic 650w. But half a year later, the restarting start appearing on load then sometimes when I am just using chrome.

Just 2 days ago, while play FF or Zestiria my monitor will suddenly lose signal, keyboard become unresponsive (was tapping the num lock to see) and audio was still playing. Have to restart a few times before the frequency of incident drops. Then just last night, I triggered the same problem just by plugging in my headphones or unplugging the speakers -_-

Went to rma my graphic card, the good chap tested my card with a 580w psu and found that it's in good condition. Given that last year when the issue start I already changed my hd and ram, the only issue left will be the MB liao -_- Anyone can advice?

BTW just switched PCI-E slot to see if can reproduce issue.