Complaints of iPhone shutdowns

C

chins

Senior Member
Joined
May 11, 2001
Messages
988
Reaction score
20
http://www.channelnewsasia.com/news/business/international/chinese-consumers-body-takes-up-complaints-of-iphone-shutdowns/3290566.html


So glad that this issue is finally in the press. I just got my 6s finally replaced last week after more than a month of communicating with Apple support. The engineering team had the cheek to come back to me and gave me the ridiculous request of keeping the phone charging at all times to prevent the shutdown from happening.

For those of you having this problem, don't settle for anything less than a replacement. You paid a premium for Apple products, expect premium service.
 
eurofunk

eurofunk

High Supremacy Member
Joined
Jan 1, 2000
Messages
35,827
Reaction score
140
now already ip7 they will still entertain those 6 whom most likely out of warranty meh
 
C

chins

Senior Member
Joined
May 11, 2001
Messages
988
Reaction score
20
eurofunk said:
now already ip7 they will still entertain those 6 whom most likely out of warranty meh
Click to expand...

Not everyone bought during the launch period.

Anyway, just raising this up for awareness, in case anyone has their phones suffering from this issue. Unacceptable coming from Apple.
 
battledome64

battledome64

Master Member
Joined
Jul 31, 2003
Messages
2,980
Reaction score
163
chins said:
Not everyone bought during the launch period.

Anyway, just raising this up for awareness, in case anyone has their phones suffering from this issue. Unacceptable coming from Apple.
Click to expand...

I have this prob but need to plug into socket then can turn on

Apple says it's software problem. They smoke me until my warranty expires
 
N

nickywu

Member
Joined
Mar 28, 2010
Messages
249
Reaction score
0
I guess any claims against defects within grey area is quite difficult to analyze, perhaps that is why Apple Support may try to recommend a easiest probable solution for the fix. Therefore, onus is on us to insist on a 100% fix especially during warranty period.

Not sure if I may be correct, but I do find QC for the iPhone is slacking for past couple of years.

On a side note, lately I had some issues with my purchases from iTunes Music Store, and Apple Support gave me some ridiculous reply [without any solution] which wasn't helpful at all. I persisted to reject their explanation, and it was eventually resolved amicably after a few weeks of correspondences.

Moral of the story? Fight for what you believe is correct.:)
 
G

gkhchay

Arch-Supremacy Member
Joined
Jan 11, 2007
Messages
20,555
Reaction score
121
chins said:
http://www.channelnewsasia.com/news/business/international/chinese-consumers-body-takes-up-complaints-of-iphone-shutdowns/3290566.html


So glad that this issue is finally in the press. I just got my 6s finally replaced last week after more than a month of communicating with Apple support. The engineering team had the cheek to come back to me and gave me the ridiculous request of keeping the phone charging at all times to prevent the shutdown from happening.

For those of you having this problem, don't settle for anything less than a replacement. You paid a premium for Apple products, expect premium service.
Click to expand...

Did you buy AppleCare+? It makes a lot of difference.

Last Monday, my 6+ got bricked in the iOS 10.1.1 update process. Called up Apple - they verified that it was hardware failure. My replacement 6+ was delivered by Wed.
 
C

chins

Senior Member
Joined
May 11, 2001
Messages
988
Reaction score
20
battledome64 said:
I have this prob but need to plug into socket then can turn on

Apple says it's software problem. They smoke me until my warranty expires
Click to expand...

Yes that is exactly the problem. Also gave me the crap reason that it is a known software issue after more than a month of investigation. I refused to accept the reason. 6s is not a new phone. They knew of the issue for so long and still can't rectify it? To Apple support credit, the support officer was quite sympathetic towards my situation and eventually ordered an exchange for me. The new phone now doesn't have this issue, and the battery life is so much better.
 
battledome64

battledome64

Master Member
Joined
Jul 31, 2003
Messages
2,980
Reaction score
163
chins said:
Yes that is exactly the problem. Also gave me the crap reason that it is a known software issue after more than a month of investigation. I refused to accept the reason. 6s is not a new phone. They knew of the issue for so long and still can't rectify it? To Apple support credit, the support officer was quite sympathetic towards my situation and eventually ordered an exchange for me. The new phone now doesn't have this issue, and the battery life is so much better.
Click to expand...

Am waiting for my telco line to expire. Meanwhile I'll keep a power bank handy.

Apple says since I am out of warranty $250.
 
Sonic76

Sonic76

Senior Member
Joined
Mar 10, 2005
Messages
643
Reaction score
0
Yesterday i start having this issue on my iPhone 6, it auto shut down whenever it reaches 40% battery life.
Press the power button, it does not turn on the phone only when i charge the iPhone then it will turn back on.

Wondering could it be battery or ios 8.4 problem ??
 
Montoya

Montoya

Arch-Supremacy Member
Joined
Oct 30, 2001
Messages
11,538
Reaction score
5
Sonic76 said:
Yesterday i start having this issue on my iPhone 6, it auto shut down whenever it reaches 40% battery life.
Press the power button, it does not turn on the phone only when i charge the iPhone then it will turn back on.

Wondering could it be battery or ios 8.4 problem ??
Click to expand...

wow you're still on ios 8.4 :eek:
 
R

rainbow123

Master Member
Joined
Jul 2, 2009
Messages
4,166
Reaction score
0
gkhchay said:
Did you buy AppleCare+? It makes a lot of difference.

Last Monday, my 6+ got bricked in the iOS 10.1.1 update process. Called up Apple - they verified that it was hardware failure. My replacement 6+ was delivered by Wed.
Click to expand...

Took 3 days for express replacement ?
I did it on 15/11 and till now still in pending . No email for tracking number either . Sian . Use half an year dead .
 
tinydot

tinydot

Supremacy Member
Joined
Jan 27, 2002
Messages
5,866
Reaction score
0
battledome64 said:
Am waiting for my telco line to expire. Meanwhile I'll keep a power bank handy.

Apple says since I am out of warranty $250.
Click to expand...

i have had a similar auto-shutdown too for my 6s, but so far only happened 1 time. So if the phone is out of warranty, need to pay $250 for repair? :eek:
 
Sonic76

Sonic76

Senior Member
Joined
Mar 10, 2005
Messages
643
Reaction score
0
Sonic76 said:
Yesterday i start having this issue on my iPhone 6, it auto shut down whenever it reaches 40% battery life.
Press the power button, it does not turn on the phone only when i charge the iPhone then it will turn back on.

Wondering could it be battery or ios 8.4 problem ??
Click to expand...

Today went to have my iPhone 6 checked and turn out the battery is bloated, got it replaced at $45 :)
 
N

-nzy90

Supremacy Member
Joined
Apr 3, 2007
Messages
6,606
Reaction score
4
Could be battery problem? My 6s+ also shutdown suddenly and need to charge then can turn on again.

After replacing battery, the phone back to normal.
 
You must log in or register to reply here.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top