Courts Extended Warranty

[lingua101]

In Nov 2017 I bought Samsung Washing machine at Courts to replace my washing machine that broke down (I bought it in Feb 2015), so the warranty was just lapse.

The sales person recommended me to get extended warranty to cover for additional 3 years (2+3). I remember he told me that anything happen within that 5 years, I will be covered. This cost me extra $139 with the original price of $349.

Yesterday my machine broke down. I went to Courts last night and the guy told me to call the Extended Warranty hotline which I did this morning.

The staff told me since I am only on the 2nd year there is nothing they can do. They can only register the case in Nov 2019. so they asked me to call Samsung directly.

I told her what happen if Samsung does not cover the warranty and she told me there is nothing she can do. I am at my own.

So w t f is this. I called Samsung and Samsung told me this is not covered by warranty. So I have to pay part and labor. Estimated cost is $250. So it is very unlikely I will proceed with the repair as I may as well buy a new washing machine as to probably cost $400+.

So my point, in that case, Courts is really pocketing my $139 for nothing, as they refused to do anything now. I told her what's the point I paid $139 for 3rd year coverage if there is no guarantee that the machine will last beyond 2nd year.

I think this is a really a scam so be careful.

 

[eric3743]

Extended Warranty matter.

Usually extended warranty are another term for insurance since it is the Insurance Companies that cover this extended warranty policy.

Retailers take part of the commission where they are the one who sells such policies to consumers.

The product repair is assigned to certain repair workshop and handle all repairs relating to the product itself.

The repair workshop cost is paid by the insurance company according to their T&C on the repair cost negotiated.

The coverage on this extended warranty would start after the product standard warranty expires.

Should the product failed during the warranty period it would not be covered by extended warranty as it is not in force yet.

Usually the product manufacturer do cover almost everything with exception for those failure due to wear & tear and/or maintenance issue.

Customers are to maintain the product in order to be covered by manufacturer warranty.

Once the manufacturer warranty ended then the extended warranty start.

Also during this period the customer will have to ensure it is still have to maintain the product.

That's if the product failed due to wear & tear and/or maintenance not follow accordingly then it may not be covered.

Hence not all consumer do understand the differences between Manufacturer Warranty and Extended Warranty.

Since both Standard and Extended Warranty are covered separately and differently as by Manufacturer and Insurance, respectively.

 

[lifeishard]

why are you blaming courts? first 2 years is under manufacturer warranty, if samsung does not honor their warranty citing whatever reason you should be bashing them.

Assuming you didn't buy the EW, you would be bashing samsung why are they selling a machine with 2 years warranty and not honoring their warranty right?

For courts, you can bash them if they try to cite whatever reason to avoid repairing/replacing your machine FROM 3rd year onwards.

 

[xwarrant]

Usually extended warranty are another term for insurance since it is the Insurance Companies that cover this extended warranty policy.

Warranty and Insurance are 2 different concepts. By using the term 'Extended Warranty', I beg most of the consumers perceived it as 'Warranty' and not 'Insurance' during the purchase.

'Extended Warranty' functions as 'Insurance' and NOT Warranty.

However, Courts / Harvey Norman / Challengers / etc continue labeling it as 'Warranty' instead of 'Insurance' because
1. to avoid and bypass stiffer rules & regulations of selling insurance products
2. to mislead consumers and get easy buy-in.

 

[eric3743]

Warranty and Insurance are 2 different concepts. By using the term 'Extended Warranty', I beg most of the consumers perceived it as 'Warranty' and not 'Insurance' during the purchase.

'Extended Warranty' functions as 'Insurance' and NOT Warranty.

However, Courts / Harvey Norman / Challengers / etc continue labeling it as 'Warranty' instead of 'Insurance' because
1. to avoid and bypass stiffer rules & regulations of selling insurance products
2. to mislead consumers and get easy buy-in.

The terminology on using "Extended Warranty" is correct as it provide guarantee to the product defects.

It is the same/similar as "Manufacturer Warranty" whereby it is the Manufacturer that guarantee the product from defects.

Insurances companies come into play as this is form of having the pool of monies collected in order to provide the product for repairs.

To understand the cost in having manufacturer warranty is that the product final retail pricing is higher than those products without such manufacturer warranty.

That's why some consumers would prefer no warranty in any kind as they prefer lower cost than paying the higher cost with warranty.
This is already very common in online sales on products label as "Export" which refer to no warranty provided.

Insurance companies do not just take a figure on this "Extended Warranty" cost as there is a working sheets on the calculation where the final amount are derived from.

Trust me as i did handle both Manufacturer and Extended Warranty on the products in my past working experience.

Customers who came for Extended Warranty claims are no different from those on Manufacturer Warranty claims.
They do not pay a cent if the product is defective in either Manufacturer or Extended warranty claims.
Insurance companies pay the repair workshop for the repair in full according to their Terms & Conditions stated in the policy.
And Manufacturer pay the Distributor service center for the repair in full.

In conclusion, the term used is meaning to EXTEND the warranty period of the product beyond the manufacturer warranty period coverage.


I don't know much about how insurance payout on other matters which may included partial or percentage of the final payout to the insured party.

 

[harky]

big item hor, i dont think it worth to get the extended warranty.. bring in there to repair already a problem..... dunno how to carry in.

 

[Dr.Vijay]

This is very peculiar.
The problem here is something we need to clarify with Samsung.

Regarding the extended warranty, the retailer will handle whatever is necessary from 3rd yeard onwards. The initial warranty years are handled by the product's brand. This is the standard practice in the industry as eric explained above.

Meanwhile, it would be great if you can supply more details on your washing machine issue and what were you asked to pay for when it's supposed to be within the 2-year warranty period.

In Nov 2017 I bought Samsung Washing machine at Courts to replace my washing machine that broke down (I bought it in Feb 2015), so the warranty was just lapse.

The sales person recommended me to get extended warranty to cover for additional 3 years (2+3). I remember he told me that anything happen within that 5 years, I will be covered. This cost me extra $139 with the original price of $349.

Yesterday my machine broke down. I went to Courts last night and the guy told me to call the Extended Warranty hotline which I did this morning.

The staff told me since I am only on the 2nd year there is nothing they can do. They can only register the case in Nov 2019. so they asked me to call Samsung directly.

I told her what happen if Samsung does not cover the warranty and she told me there is nothing she can do. I am at my own.

So w t f is this. I called Samsung and Samsung told me this is not covered by warranty. So I have to pay part and labor. Estimated cost is $250. So it is very unlikely I will proceed with the repair as I may as well buy a new washing machine as to probably cost $400+.

So my point, in that case, Courts is really pocketing my $139 for nothing, as they refused to do anything now. I told her what's the point I paid $139 for 3rd year coverage if there is no guarantee that the machine will last beyond 2nd year.

I think this is a really a scam so be careful.

 

[slam1997]

Warranty and Insurance are 2 different concepts. By using the term 'Extended Warranty', I beg most of the consumers perceived it as 'Warranty' and not 'Insurance' during the purchase.

'Extended Warranty' functions as 'Insurance' and NOT Warranty.

However, Courts / Harvey Norman / Challengers / etc continue labeling it as 'Warranty' instead of 'Insurance' because
1. to avoid and bypass stiffer rules & regulations of selling insurance products
2. to mislead consumers and get easy buy-in.

Courts Spore says tv remote control is NOT covered under the Extended Warranty. Only the parts inside the TV are. Never been explained at time of purchase. Salesman used Extended Warranty as sales pitch.

All buyers beware. Ask for black and white confirmation before buying anything from Courts.

 

[Audiology93]

Sharing my side of story regarding "Extended Warranty" or whatever it's called from Harvey Norman that happened in 2019.
Was looking to get a TV from Harvey Norman and the salesman was pitching about the "Extended Warranty". Believe it was $139? Can't remember the exact price but was told that it covers a total of 5 years(3+2) so if anything happens to the TVafter 3 years, Harvey Norman will handle it. Bought the TV(DX400) together with "Extended Warranty"

My TV had a black line on the bottom part of the display just 1 week before the warranty ends(1st 3 years). I went down to the Harvey Norman outlet that I purchase the TV from and was directed to Panasonic as the TV is still covered by Panasonic. Fair enough, since their side starts AFTER the 3rd year.

So I contacted Panasonic and long story short, they replaced my TV with a newer model(FX700). Went down to Harvey Norman after receiving the replacement TV as I wanted confirmation that my warranty from now on is covered by Harvey Norman(by the time I received the replacement TV from Panasonic, it was past the 3 years manufacturer warranty). The staff told me that "because the extended warranty you purchased was for model DX400 and FX700, you are no longer covered under extended warranty.". Basically I wasted my money by buying Extended Warranty from Harvey Norman.

Tldr
Extended warranty from Harvey Norman only covers the same exact model of the device that you purchased.

Sent from Xiaomi Mi 11 using GAGT

 

[harky]

oh my.... they dont even repair???

maybe not worth to Extended for some product

Sharing my side of story regarding "Extended Warranty" or whatever it's called from Harvey Norman that happened in 2019.
Was looking to get a TV from Harvey Norman and the salesman was pitching about the "Extended Warranty". Believe it was $139? Can't remember the exact price but was told that it covers a total of 5 years(3+2) so if anything happens to the TVafter 3 years, Harvey Norman will handle it. Bought the TV(DX400) together with "Extended Warranty"

My TV had a black line on the bottom part of the display just 1 week before the warranty ends(1st 3 years). I went down to the Harvey Norman outlet that I purchase the TV from and was directed to Panasonic as the TV is still covered by Panasonic. Fair enough, since their side starts AFTER the 3rd year.

So I contacted Panasonic and long story short, they replaced my TV with a newer model(FX700). Went down to Harvey Norman after receiving the replacement TV as I wanted confirmation that my warranty from now on is covered by Harvey Norman(by the time I received the replacement TV from Panasonic, it was past the 3 years manufacturer warranty). The staff told me that "because the extended warranty you purchased was for model DX400 and FX700, you are no longer covered under extended warranty.". Basically I wasted my money by buying Extended Warranty from Harvey Norman.

Tldr
Extended warranty from Harvey Norman only covers the same exact model of the device that you purchased.

Sent from Xiaomi Mi 11 using GAGT

 

[linkedlist]

One of the major electronic retailer in Singapore (don't want to name the retailer name) that I know of sub-contacted repair works to some sim lim shop. I once used the warranty service provided by one of the retailer with disappointing experience. TLR always buy extended warranty from the distributor if any, avoid retailer warranty.

 

[linkedlist]

On the other hand, try not to buy extended warranty at all

 

[Euqorab]

Sharing my side of story regarding "Extended Warranty" or whatever it's called from Harvey Norman that happened in 2019.
Was looking to get a TV from Harvey Norman and the salesman was pitching about the "Extended Warranty". Believe it was $139? Can't remember the exact price but was told that it covers a total of 5 years(3+2) so if anything happens to the TVafter 3 years, Harvey Norman will handle it. Bought the TV(DX400) together with "Extended Warranty"

My TV had a black line on the bottom part of the display just 1 week before the warranty ends(1st 3 years). I went down to the Harvey Norman outlet that I purchase the TV from and was directed to Panasonic as the TV is still covered by Panasonic. Fair enough, since their side starts AFTER the 3rd year.

So I contacted Panasonic and long story short, they replaced my TV with a newer model(FX700). Went down to Harvey Norman after receiving the replacement TV as I wanted confirmation that my warranty from now on is covered by Harvey Norman(by the time I received the replacement TV from Panasonic, it was past the 3 years manufacturer warranty). The staff told me that "because the extended warranty you purchased was for model DX400 and FX700, you are no longer covered under extended warranty.". Basically I wasted my money by buying Extended Warranty from Harvey Norman.

Tldr
Extended warranty from Harvey Norman only covers the same exact model of the device that you purchased.

Sent from Xiaomi Mi 11 using GAGT

Really just read the fine prints. But the staff might be trying luck to smoke you

 

[Euqorab]

On the other hand, try not to buy extended warranty at all

I added EW when I bought aircon from GC. End up I asked for it to be taken out and got a refund via voucher. Really no point.

 

[djpang]

In Nov 2017 I bought Samsung Washing machine at Courts to replace my washing machine that broke down (I bought it in Feb 2015), so the warranty was just lapse.

The sales person recommended me to get extended warranty to cover for additional 3 years (2+3). I remember he told me that anything happen within that 5 years, I will be covered. This cost me extra $139 with the original price of $349.

Yesterday my machine broke down. I went to Courts last night and the guy told me to call the Extended Warranty hotline which I did this morning.

The staff told me since I am only on the 2nd year there is nothing they can do. They can only register the case in Nov 2019. so they asked me to call Samsung directly.

I told her what happen if Samsung does not cover the warranty and she told me there is nothing she can do. I am at my own.

So w t f is this. I called Samsung and Samsung told me this is not covered by warranty. So I have to pay part and labor. Estimated cost is $250. So it is very unlikely I will proceed with the repair as I may as well buy a new washing machine as to probably cost $400+.

So my point, in that case, Courts is really pocketing my $139 for nothing, as they refused to do anything now. I told her what's the point I paid $139 for 3rd year coverage if there is no guarantee that the machine will last beyond 2nd year.

I think this is a really a scam so be careful.

I bought a washer from COURTS many years ago together with their highly recommended Extended Warranty (EW) package that costs a few hundred of dollars. A few months ago, my washer started to leak and I called up the COURTS' service hotline and they told me that I need to pay for the transportation charges else they will not send anyone down to verify the problem neither quote me for the repair cost and advised me to check the T&Cs. Like most of the consumers that including myself, how many of you will spend time reading those fine lines of T&Cs printed at font size 8???

COURTS claimed the EW does not cover wear and tears, rubber gasket, and other uncovered items. Just wondering who will buy a washing machine and keep it at home without turning it on?? As a consumer, I would expect when this package called EW should follow the common sense of providing the same manufacturer warranty coverage for an extended period of time. Once again, COURTS proved me wrong as they are definitely not a normal people, their thinking is not to provide extended warranty services at all but just to scam consumer money.

My lesson learned is never ever to buy COURT's extended warranty inclusive of other branded stores offering the same type of scamming packages. If you cannot resist the temptation, please spend time reading through the entire T&Cs even it may take you hours. Else you are just a victim donating your hard-earned money to some irresponsible culprits. The T&Cs are well crafted to protect them but not you as a consumer, you will never win. The conclusion is please DO NOT BUY ANY EXTENDED WARRANTY from COURTS and other stores. There are no differences based on my recent research on the internet... They are just here to scam your money.