andyhtc
Suspended
- Joined
- Aug 7, 2016
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Wish to give an update that I have successfully closed my CPF Investment account with DBS. The 3 share counters and 5 Tbills sitting in my CPFIS account has been transferred to my CDP account.
Process :
1. Submitted online form to CPF to close CPFIS on 17 Nov 2022.
2. Noticed the 5 tbills disappeared from my CPFIS account when I login to DBS IB on 20 Nov 2022. Called DBS and CPF regarding this on 21 Nov 2022. After some ******** from DBS CSO and a few calls, was informed that DBS has a system glitch so the tbills are no longer shown and DBS will send out the official letter to me that day.
3. Received letter by mail from DBS on 24 Nov 2022 on charges and to ask for my CDP number. Charges was for the 3 share counters only. Letter state that I have to authorise deduction from my DBS bank account for the charges if my CPFIS has insufficient funds.
4. Went to POSB branch on 25 Nov 2022 to ask about the missing tbills and to check if tbills are also subject to transfer fees as the form has only indicated transfer fees for the 3 shares shown in the system. The branch staff confirmed with the backend people that tbills is also subject to CDP transfer fees so I completed the form to state CDP number and authorize amended transfer fees of 8 X $10.70. Submitted the form to POSB branch on 25 Nov 2022 (Fri) about 5pm.
5. On 28 Nov 2022 (Mon), fees deducted from DBS bank account. Checked CDP and saw the movement of the shares and tbills in my CDP.
Conclusion :
1. I used all my OA (except $20,000 that cannot be used for investment) to buy tbills. With the transfer to my CDP, upon maturity they will be paid to my bank account linked to my CDP and at my disposal. So this hack to withdraw OA without touching SA works.
2. Try to leave some money behind in CPFIS if you are planning to close it. Because once CPF approved the closure, DBS seem to freeze the account. The form only allows me to indicate a bank account to deduct the charges from. There don't seem to be any leeway for them to draw from my OA for the transfer fees.
3. As usual, DBS cannot make it. Full of issues when dealing with tbills. When I called DBS hotline after I noticed the tbills disappeared from CPFIS, the CSO said it will be transferrred back to my CPF OA and ask me to call CPF. When I press further she ask me to go to the branch and ask. Caused me to panic as I thought they are liquidating the tbills. When I went to the branch after receiving the letter, took them 4 hrs to get the correct person to address the issue properly. The investment desk person only sent email and was pushed around to ask another unit. In the end, I was saved by the service ambassador who manages the queue as she knew exactly who to contact at the backend to address the issue.
What a hassle. Fees will change from time to time.
What will happen to your T-Bill when they mature?