Hi all,
I offered to help my relative do some income tax savings by topping up his SA (since he is still below 55 this year) online. However I came across this error which made my initial 15 min time offer to extend 2 hours and still not sure what is the problem. Basically he had not done any top up yet this year but somehow the error message is that he has exceeded the top up amount. Even when I key in $1000 instead of $7000 (max allowed) the same error message appeared. Couldn't understand what is happening even after trying to scan through the FAQ and googling online. Eventually though I clicked on his profile which says:
You are not eligible to receive top-up to your Special Account under the Minimum Sum Topping-Up Scheme.
I'm not sure why and I also have exceeded the amount of time I could offer to help him. But I felt bad and also curious why it cannot be done cos I actually did it for myself successfully earlier.
Can some one advise? Thanks!
I offered to help my relative do some income tax savings by topping up his SA (since he is still below 55 this year) online. However I came across this error which made my initial 15 min time offer to extend 2 hours and still not sure what is the problem. Basically he had not done any top up yet this year but somehow the error message is that he has exceeded the top up amount. Even when I key in $1000 instead of $7000 (max allowed) the same error message appeared. Couldn't understand what is happening even after trying to scan through the FAQ and googling online. Eventually though I clicked on his profile which says:
You are not eligible to receive top-up to your Special Account under the Minimum Sum Topping-Up Scheme.
I'm not sure why and I also have exceeded the amount of time I could offer to help him. But I felt bad and also curious why it cannot be done cos I actually did it for myself successfully earlier.
Can some one advise? Thanks!