Why not? They may have a panel of specialist they consult for such stuff since they canāt possibly employ such medical professionals to just do claim adjudication
I just did a whole bunch of CI claims successfully.
Here's what I gathered so far:
1. The insurers do have their own medical panel to assess the CI claims.
2. They may pay out partial claims if the claim conditions are not 100% fulfilled.
3. Yes, it costs $ to file a claim cos you need to send your insurer a certified medical report from your doctors and this is usually not free, plus you need supporting documentation/x-rays/test results etc.
4. The insurers are pretty strict with the CI claim conditions but at the same time, think about it... they are not looking to deny CI claims for the sake of saving money for the company.