DBS poor service

[skpuppy]

Issue is my very long name cos am a Catholic, so total of 35 characters including spaces for my full name & the issuing bank typed 33 of them, on a usual chq the bank will allow , but because this was a cashier order from the issuing bank, the name needs to be exact. At first I made a fuss at DBS for rejecting it but similarly when I went to OCBC to ask, the CSO also stated the same.
Then it is the issuing bank at fault, causing me such a hassle if they overlooked to include full name for a cashier order. Am heading back to issuing bank to cash this into their bank instead.
The cashier order was mailed to me instead of personally collecting from bank.
Couple of lessons learnt here for me.
But for the case of DBS CSOs stating unable to check if chq was received pissed me off, cos to me my tots were chq missing or somebody stole it from chq deposit box? & they cannot even provide an expected timeline to get back to me on it, even patronizing customer by just simply agreeing with my 1 day terms but not fulfilling it.
Light was shed when DBS counter staff explained to me.

Which cock bank is that?

 

[devion]

SCB, today went to branch to deposit the chq, the SCB teller shook her head, basically ack her bank staff cockup. She helped me directly credit the chq into my SCB acct, saving the hassle of the chq going to chq clearance dept which they might reject it.

 

[duhduhduh]

Cheque is really a old way to deposit funds, should really just use remittance.

The whole process of cheque is very manual, you drop in box, some postman dude picks it up, send to the office.

The office picks it up, scan the cheque.

Then someone receive the original cheque and retrived the scan and start processing.

So the Front Line staff honestly have no clue what's happening.

You may think it's a simple job to call the backroom team to ask. But it's not lah, they are busy processing all the cheques until bo lang picks up the phone.

Best bet is to deposit into those ATM with an image of the cheques deposited. So you have a record on the receipt.

But I'm surprised if names is inaccurate, you never spot it? And if it's not the first time then you should beware mah.

Too bad but MAS is really tough on rules such as names. And that's why I say - to use remittance. Less chances for such errors.

 

[andyhtc]

SCB, today went to branch to deposit the chq, the SCB teller shook her head, basically ack her bank staff cockup. She helped me directly credit the chq into my SCB acct, saving the hassle of the chq going to chq clearance dept which they might reject it.

Do you want to change the title of this thread to SCB instead?

 

[devion]

haha, think both also have issues. SCB screwed up in chq issue with incomplete full name while DBS failure to do detail checks on chq status when system already had the records. On DBS, if only the CSOs over the phone are as thorough as the counter staff that resolved my queries, FTF is always much better in getting e service u need vs phone.

 

[reddevil0728]

haha, think both also have issues. SCB screwed up in chq issue with incomplete full name while DBS failure to do detail checks on chq status when system already had the records. On DBS, if only the CSOs over the phone are as thorough as the counter staff that resolved my queries, FTF is always much better in getting e service u need vs phone.

Not exactly true. There are still a lot of stuff can’t be done via counter.

 

[sohguanh]

Thanks TS for clarification. Just to share a similar issue on full name for my recent Singlife txfr. When I sign up at Singlife online I dunno how they interpret First Name, Last Name. As Chinese is First Name referring to our surname? Then Singlife created record as different from my bank account name. Basically it read for e.g Ah Kow Tan instead of Tan Ah Kow which is my bank account name

Singlife online I cannot edit first name , last name need write in and they change on their end. Then once the full name in Singlife and my bank account name match the txfr go through

 

[reddevil0728]

Thanks TS for clarification. Just to share a similar issue on full name for my recent Singlife txfr. When I sign up at Singlife online I dunno how they interpret First Name, Last Name. As Chinese is First Name referring to our surname? Then Singlife created record as different from my bank account name. Basically it read for e.g Ah Kow Tan instead of Tan Ah Kow which is my bank account name

Singlife online I cannot edit first name , last name need write in and they change on their end. Then once the full name in Singlife and my bank account name match the txfr go through

huh? last name / first name isn't that something that has been commonly asked for a long time? Surprised you are only seeing that for the first time with Singlife which is actually pretty recent.

first name = name
last name = surname

 

[sohguanh]

huh? last name / first name isn't that something that has been commonly asked for a long time? Surprised you are only seeing that for the first time with Singlife which is actually pretty recent.

first name = name
last name = surname

Nowadays apply is via Singpass so long time no fill up online form. Some form put family name so I know. You cannot assume you know everyone should also know but I guess that is you back to your true self again. Old habits die hard and I can imagine your parents same so pass to you. Have a nice weekend

 

[reddevil0728]

Nowadays apply is via Singpass so long time no fill up online form. Some form put family name so I know. You cannot assume you know everyone should also know but I guess that is you back to your true self again. Old habits die hard and I can imagine your parents same so pass to you. Have a nice weekend

well that's why it is surprising to hear. because personal responsibility is very important.

 

[sohguanh]

well that's why it is surprising to hear. because personal responsibility is very important.

You inherit good genes from your parents indeed from the way you talk or post. But they say same kind of rice feed many kinds of ppl indeed

 

[reddevil0728]

You inherit good genes from your parents indeed from the way you talk or post. But they say same kind of rice feed many kinds of ppl indeed

yep. and those people who don't take own personal responsibility is the one that will suffer. because yes can blame others. but that is just blaming but doesn't solve the problem.

hence i don't know why you are taking things so personally

 

[nakata97]

Ownself never check when got the cheque from SCB, then blame everyone from DBS and SCB


Muhahahaha

 

[sohguanh]

Ownself never check when got the cheque from SCB, then blame everyone from DBS and SCB


Muhahahaha

As a paying customer he is entitled? Come on let's be realistic in your day time job you also kena F left right up down center even if it is not your fault? That is life isn't it? Why then you may ask need to endure? Simple reason. Need monies to feed ownself and dependents.

While I think he should not put 100% blame I can also understand from his point of view.

 

[sohguanh]

yep. and those people who don't take own personal responsibility is the one that will suffer. because yes can blame others. but that is just blaming but doesn't solve the problem.

hence i don't know why you are taking things so personally

Personally? With you I already write off as another clown to entertain me in weekend after a week of hard work. You always fall into the trap I lay down becuz your pattern I know already. Once I feed tired and need some amusement and entertainment I will compose some post and wait for your reply

 

[reddevil0728]

As a paying customer he is entitled? Come on let's be realistic in your day time job you also kena F left right up down center even if it is not your fault? That is life isn't it? Why then you may ask need to endure? Simple reason. Need monies to feed ownself and dependents.

While I think he should not put 100% blame I can also understand from his point of view.

Entitlement isn’t absolute.

we cannot simply just say because that’s life and push away our responsibility about what we ought to do and simply just blame it on others.

 

[sohguanh]

Entitlement isn’t absolute.

we cannot simply just say because that’s life and push away our responsibility about what we ought to do and simply just blame it on others.

Did I blame anyone in my post? I am just sharing my own incident about some naming issue. Since when I blame Singlife? You think I put the blame which is wrong becuz to me I never blame Singlife throughout the whole incident

 

[reddevil0728]

Did I blame anyone in my post? I am just sharing my own incident about some naming issue. Since when I blame Singlife? You think I put the blame which is wrong becuz to me I never blame Singlife throughout the whole incident

Thanks for clarifying your comment.

 

[sohguanh]

Thanks for clarifying your comment.

So next time learn to read before fire off and assume. Maybe you kena ppl say you blame or whatever so you forget to read properly but given your parents excellent genes you should not but I guess no one is perfect and you have your failings sometimes.

 

[skpuppy]

huh? last name / first name isn't that something that has been commonly asked for a long time? Surprised you are only seeing that for the first time with Singlife which is actually pretty recent.

first name = name
last name = surname

Actually Reddevil is correct. No matter you what race, first name = name, last name = surname la. Even Tan Ah Kao, Ah Kao Tan or 陈阿狗, Doggy Tan.
First Name: Ah Kao, 阿狗，Doggy
Last Name: Tan, 陈。

No such thing as using Chinese, then First Name： Chen， Last Name: ah Kao. I was working in China and all the Chinese know this theory.

International standard