DBS Refund discrepancy

[happii]

Does any of you have had any experience not able to get the refund from the merchant bank (DBS) despite Agoda claiming the refund has been make and approved. Is there any avenue I could reach out to the bank despite repeatedly DBS customer service keep pushing the claim back to Agoda?

 

[beanstalk6]

Did Agoda actually complete the refund? It may be the case that they refund to the wrong account, or it was rejected. Request a statement from Agoda. If it never reached DBS, obviously DBS has nothing to tell you.

 

[WWH123]

Got refund from Trip.com to DBS credit card. But they do not show on PayLah! app. Better to login to DBS website for details.

 

[happii]

Agoda have provide their bank record that refund has been made to my card. It's been 2 months plus

 

[happii]

Had log into my IB to check, called DBS as well to confirm

 

[swordspirit]

Had log into my IB to check, called DBS as well to confirm

file a chargeback via DBS. show them that Agoda has indicated that they had made the refund. DBS will either process the chargeback or find the money to return you.

However, you better check if Agoda has actually charged you at the first place. Nowadays, Agoda put a hold on the money for a few days before charging to your cc. Thus, if you cancel the booking during the holding period. There will not be any charges or refund to your CC.