DBS service standard - poor.

[deafguy]

If you want to update your particular or investment or deposit, don't go online to update.

Instead go to branch to update or AXS machine if applicable.

My own experience: I decided to increase my MSA monthly transfer so that I can get better rate and update the particular.

When this was done, website said I would be informed of update in 3 working days.

After 3 working days, 'no notification to confirm my request' was seen.

2 days later, I logging in to DBS website make enquire via secured mailbox .

DBS had secured mailbox for customers so that they can email sensitive issues to bank officer to resolve.

DBS sent notification saying I would get response within 3 working days.

But no reply from them for 2 weeks.

and on 21st Feb, (3 weeks later), Filipino customer service officer (her name is Filipino) replied saying my requested was accepted.

What took so long?

If bank employees can go to their DBS Facebook and make posting, post replies (very fast responses ) but why can't they cater to online service when people log on to DBS website and make changes, in particulars or investments
?

 

[klavier]

I have similar experience with DBS. I had problems with receiving sms so could not use my credit card for online transactions. DBS keep on insisting it was my telco issue when I called them. I subsequently give up and decided to use another credit card instead.
3 months later I tried it again but still fail. Same reply was given when I called the helpline. I also tried the secure email via Internet banking. They finally responded after I sent them a reminder. In the end, after another week of testing, the error was indeed from DBS and not the telco.
Actually I can understand technical issues can happen anything. But for them to push the blame to the telco and not check their own system first was rather disappointing and unacceptable.

 

[Keverus]

wa...dbs customer base too big for them to handle?

 

[beri stupid idiot]

migrating to other cards ...