Hi friends,
Just want to share to you about how to resolve the issue of Dell laptop: plugged in, not charging; and bitter experiences when going Sim Lim square to resolve the issue, hope you can avoid unreasonable charges.
Issue is, when you plugged in, your DELL laptop message says: "plugged in, not charging". If you refer to many technical articles for this problem, this looks like a common issue when your charger does not provide enough power (current X voltage) to your laptop after a long time of usage. Example when you use 61W adapter to charge 15 inches - 17 inches laptop while it might need a stronger charger like 90W or 130W. So the first thing you should do is, bring the laptop to test with a more powerful charger. In most cases, issue would be resolved.
I was thinking from last few days whether I should share this story to you. For me, unreasonable charges already happened, but I don't like the way making money of the repair shop there by lying customer, and you might be the next victim. The story was, I brought my laptop to repair shop "MED SURG SUPPLY PTE LTD" at Sim Lim Square Level #1-09B, near the entrance of the building, Rochor MRT side, the owner Mr. M took the laptop for diagnose. The message was the same "plugged in, not charging" (he used a weak charger), and first solution came out by changing a battery at 120 sgd, I agreed to change the battery. I wanted a better battery anyway. Because of the new battery and laptop started working well, so I brought it home. After using for 2 hours, battery was low, then I took my charger 61W to charge new battery, however the issue was the same "plugged in, not charging". Next day, I brought the laptop to Mr M. for second diagnose, he used the small type of power charger, maybe similar type as my charger 61W (if he used 90W or 130W charger, then it would woking fine), so the problem was still there; and new solution came out by fixing the main board. Mr M. told me he brought the laptop to another repair shop named iwise inside Sim Lim Square, at Level #05-35 for motherboard fixes. Actually iwise didn't need to fix anything and just pasted an iwise stamp on 1 screw. That's it. However Mr. charged me 100 sgd more. I discovered this truth because the laptop stayed the same condition "plugged in, not charging" after iwise fix. Mr M. and I tested with his charger at his shop and together aware of this, nothing changed. I predicted the charger issue so I asked Mr M. to bring a 130W charger and plugged in. The 130W charger worked well. Finally I had to buy a new 130W charge to solve the issue myself. Mr M. and I after that came to iwise for clarification of motherboard fix, but iwise tried to go around, and then we gave up.
In conclusion, the story was just for your reference when you have similar issue "plugged in, not charging". Don't rush to fix. The latest laptops also have smart function to protect your battery. Smart function is, when battery is still not low enough, the power will cut off even you plugged in to protect battery with the same message "plugged in, not charging". When you battery goes low to 10% for example, it will be getting charged. You can set up this 10% threshold in your BIOS setup.
Thanks for your reading.
Just want to share to you about how to resolve the issue of Dell laptop: plugged in, not charging; and bitter experiences when going Sim Lim square to resolve the issue, hope you can avoid unreasonable charges.
Issue is, when you plugged in, your DELL laptop message says: "plugged in, not charging". If you refer to many technical articles for this problem, this looks like a common issue when your charger does not provide enough power (current X voltage) to your laptop after a long time of usage. Example when you use 61W adapter to charge 15 inches - 17 inches laptop while it might need a stronger charger like 90W or 130W. So the first thing you should do is, bring the laptop to test with a more powerful charger. In most cases, issue would be resolved.
I was thinking from last few days whether I should share this story to you. For me, unreasonable charges already happened, but I don't like the way making money of the repair shop there by lying customer, and you might be the next victim. The story was, I brought my laptop to repair shop "MED SURG SUPPLY PTE LTD" at Sim Lim Square Level #1-09B, near the entrance of the building, Rochor MRT side, the owner Mr. M took the laptop for diagnose. The message was the same "plugged in, not charging" (he used a weak charger), and first solution came out by changing a battery at 120 sgd, I agreed to change the battery. I wanted a better battery anyway. Because of the new battery and laptop started working well, so I brought it home. After using for 2 hours, battery was low, then I took my charger 61W to charge new battery, however the issue was the same "plugged in, not charging". Next day, I brought the laptop to Mr M. for second diagnose, he used the small type of power charger, maybe similar type as my charger 61W (if he used 90W or 130W charger, then it would woking fine), so the problem was still there; and new solution came out by fixing the main board. Mr M. told me he brought the laptop to another repair shop named iwise inside Sim Lim Square, at Level #05-35 for motherboard fixes. Actually iwise didn't need to fix anything and just pasted an iwise stamp on 1 screw. That's it. However Mr. charged me 100 sgd more. I discovered this truth because the laptop stayed the same condition "plugged in, not charging" after iwise fix. Mr M. and I tested with his charger at his shop and together aware of this, nothing changed. I predicted the charger issue so I asked Mr M. to bring a 130W charger and plugged in. The 130W charger worked well. Finally I had to buy a new 130W charge to solve the issue myself. Mr M. and I after that came to iwise for clarification of motherboard fix, but iwise tried to go around, and then we gave up.
In conclusion, the story was just for your reference when you have similar issue "plugged in, not charging". Don't rush to fix. The latest laptops also have smart function to protect your battery. Smart function is, when battery is still not low enough, the power will cut off even you plugged in to protect battery with the same message "plugged in, not charging". When you battery goes low to 10% for example, it will be getting charged. You can set up this 10% threshold in your BIOS setup.
Thanks for your reading.
