Just wanted to write this to inform and see what opinions you guys have after I received quite a bad service I would say from dell themselves.
Firstly, background check, I bought the new Dell XPS 13 9350 earlier this year, around feb/march.
Recently, I realised my chasis had some sound when I move it around. I contacted dell, they arranged a technician to come down and replace some parts and they found out 2 missing screws inside. (This moment i was like "Whaaaaaat?") Because I never opened and touch the internal of my laptop so how are 2 screws missing? Small problem, technician help me reported and all. Chasis sound fixed.
Few days later, my touchscreen suddenly stopped working and my right USB port on the right will cause my pc to shut down when I plug in any usb device(even if it's just a iphone cable without connecting it to the phone). I got a little pissed off, called them. They ordered new parts like daughterboard, new monitor and such. The technician came down and change the parts for me. This is the part I felt pissed off about. They had to swap my previous monitor for a new one, no biggy except i paid for a dbrand skin and i cannot pass it over(no choice). I tried to reach their support on twitter(hopefully more responsive), they say they don't cover because not part of their product. Fair enough but when i think about it, I didn't do anything and it was after their technician came down then my monitor stopped working. So technically, if their laptop didn't have problems, i would not have to change monitor and lose my dbrand skin.
Few days ago, i realised my power button dented a little to the right, but still works. I called in and their service officer asked me to email him personally regarding the issue but he took quite a long time to respond(small issue) but they told me they will only replace when it stop working. I feel this is a little unprofessional as I want to change it before it happens, and who knows after they fix this issue, will another issue pop out again?
Conclusion: I felt angry as everything after they send a technician down to fix my laptop, another issue pops out. And also about the dbrand skin, i emailed their support, it has been about 1-2 weeks now and i have not yet received any reply from them, but dbrand was nice enough to offer me to just pay for shipping to get it replaced(shoutout to them if you're looking for skins company with good support). I personally feel the dell XPS 13 laptop is good but i feel their service can be more professional and improved significantly. Also, the 2 year warranty really throw me off when i start facing problems, as i worry it might be too short, and after that period if my laptop have issues, i have to pay for the repairs. On the side note, i bought the highest end model for the 9350, which is the 3200x1800, i7 processor, touchscreen one. I am personally a pc builder myself and i take a lot of pride in building my pc and my friends', therefore i wanted to write this to hopefully warn you guys before you buy something from dell. No hates, but a little pissed off and a thought for you before buying their product.
Firstly, background check, I bought the new Dell XPS 13 9350 earlier this year, around feb/march.
Recently, I realised my chasis had some sound when I move it around. I contacted dell, they arranged a technician to come down and replace some parts and they found out 2 missing screws inside. (This moment i was like "Whaaaaaat?") Because I never opened and touch the internal of my laptop so how are 2 screws missing? Small problem, technician help me reported and all. Chasis sound fixed.
Few days later, my touchscreen suddenly stopped working and my right USB port on the right will cause my pc to shut down when I plug in any usb device(even if it's just a iphone cable without connecting it to the phone). I got a little pissed off, called them. They ordered new parts like daughterboard, new monitor and such. The technician came down and change the parts for me. This is the part I felt pissed off about. They had to swap my previous monitor for a new one, no biggy except i paid for a dbrand skin and i cannot pass it over(no choice). I tried to reach their support on twitter(hopefully more responsive), they say they don't cover because not part of their product. Fair enough but when i think about it, I didn't do anything and it was after their technician came down then my monitor stopped working. So technically, if their laptop didn't have problems, i would not have to change monitor and lose my dbrand skin.
Few days ago, i realised my power button dented a little to the right, but still works. I called in and their service officer asked me to email him personally regarding the issue but he took quite a long time to respond(small issue) but they told me they will only replace when it stop working. I feel this is a little unprofessional as I want to change it before it happens, and who knows after they fix this issue, will another issue pop out again?
Conclusion: I felt angry as everything after they send a technician down to fix my laptop, another issue pops out. And also about the dbrand skin, i emailed their support, it has been about 1-2 weeks now and i have not yet received any reply from them, but dbrand was nice enough to offer me to just pay for shipping to get it replaced(shoutout to them if you're looking for skins company with good support). I personally feel the dell XPS 13 laptop is good but i feel their service can be more professional and improved significantly. Also, the 2 year warranty really throw me off when i start facing problems, as i worry it might be too short, and after that period if my laptop have issues, i have to pay for the repairs. On the side note, i bought the highest end model for the 9350, which is the 3200x1800, i7 processor, touchscreen one. I am personally a pc builder myself and i take a lot of pride in building my pc and my friends', therefore i wanted to write this to hopefully warn you guys before you buy something from dell. No hates, but a little pissed off and a thought for you before buying their product.
(We ever encounter customers who did that). 
