Does apple still do 1 for 1 replacement?

[Mr BBFA]

My phone still under apple care+ warranty, brought it down but it seems that now they do repairs instead of replacement?

Replaced the whole phone and reused the screen

Is that the norm now?

 

[reddevil0728]

Been the norm for ages.

only for certain issue where they can’t then 1-1

 

[我要买GTR]

Welcome to 2023

 

[Mr BBFA]

Been the norm for ages.

only for certain issue where they can’t then 1-1

Welcome to 2023

Never brought my phone down to apple for many years already

My last memory was they did 1 for 1 replacement on the spot..

 

[manofsorrows]

My phone still under apple care+ warranty, brought it down but it seems that now they do repairs instead of replacement?

Replaced the whole phone and reused the screen

Is that the norm now?

make use of the hidden privilege you have with applecare+ warranty. #ers

 

[reddevil0728]

make use of the hidden privilege you have with applecare+ warranty. #ers

payable though. so depends on what you are trying to achieve.

some people may like this repair also. cause convenient. don't have to restore.

 

[Mr BBFA]

make use of the hidden privilege you have with applecare+ warranty. #ers

payable though. so depends on what you are trying to achieve.

some people may like this repair also. cause convenient. don't have to restore.

I think for accidental damage need to pay a fee?

The repair also need to restore, cos they basically replace the entire iphone except use my old screen

so internals and side / back panels are all 'new', except the screen

Good for another few years i guess

 

[reddevil0728]

I think for accidental damage need to pay a fee?

yes

The repair also need to restore, cos they basically replace the entire iphone except use my old screen

so internals and side / back panels are all 'new', except the screen

Good for another few years i guess

depends on what kind of repair

 

[maple_mak]

I sent my iPhone 12 Pro for battery replacement, and they just replaced the battery.
That's all.

 

[ragnarok95]

I sent my iPhone 12 Pro for battery replacement, and they just replaced the battery.
That's all.

Battery replacement usually is replace battery only, it won’t be a 1 for 1 replacement.

 

[我要买GTR]

I sent my iPhone 12 Pro for battery replacement, and they just replaced the battery.
That's all.

Nobody will get a new phone for a battery replacement service

Expectation < Reality

 

[manofsorrows]

I think for accidental damage need to pay a fee?

The repair also need to restore, cos they basically replace the entire iphone except use my old screen

so internals and side / back panels are all 'new', except the screen

Good for another few years i guess

if its accidental damage replacement then yes using ers need to pay... but if its non accidental damage repairs.. u can use ers and no need to pay.

 

[koohansen]

AC+
make use of your ERS, log a case with a live agent
FOC if your phone is not physically damaged

 

[Mr BBFA]

AC+
make use of your ERS, log a case with a live agent
FOC if your phone is not physically damaged

Now i know liao.. my APP i just log ERS

 

[reddevil0728]

Now i know liao.. my APP i just log ERS

certain devices they will just do 1-1 cause cannot repair.

e.g., like Apple Watch. I believe APP also.

even without going via ERS

 

[Mr BBFA]

AC+
make use of your ERS, log a case with a live agent
FOC if your phone is not physically damaged

certain devices they will just do 1-1 cause cannot repair.

e.g., like Apple Watch. I believe APP also.

even without going via ERS

I received my replacement liao, how do i return my old item?

No instructions in the box..

 

[reddevil0728]

I received my replacement liao, how do i return my old item?

No instructions in the box..

When you set up the ERS, they never mention anything about how to return?

 

[Mr BBFA]

When you set up the ERS, they never mention anything about how to return?

Never.. they said inside the package will have instructions LOL but nothing except shipping label.

I had to go search on my own and go DHL website to set up a pickup

 

[koohansen]

I received my replacement liao, how do i return my old item?

No instructions in the box..

Got a return label sticker inside
use the same box they shipped your replacement phone
You can call the hotline to schedule a pickup, make sure to do it within the time frame else your card will be charged the full amount for the replacement phone.

 

[Glariel]

iphone usually wont do 1 to 1 exchange.
ipads maybe. my ipad pro 10.5 inch last time got 1 bright spot on the screen, they do 1 to 1 exchange for me