Annamolly123
Junior Member
- Joined
- Oct 18, 2018
- Messages
- 3
- Reaction score
- 0
So i made a huge mistake of booking through zuji travel agency online. What happened was when they asked for first name and last name I put in my first and last name, leaving the middle name out.
Because i saw that on the tab above my full name was already entered. Little did i know that the e- tix that they sent me didn't have my middle name.
So for privacy, just take my name as Apple fruit Orange.
So what i keyed in was Apple Orange.
zuji sent me an email directing me to their travelport website, which is a link to download the e-tix. On that it shows Orange Apple Miss.
I keyed in Apple Orange Miss but somehow it came up reveresed.
So i talk to their online customer service person. Asking her if i can add my middle name.
She told me to cancel and then book again with an admin fee of $70 to Zuji. After many arguments, I sent her a copy of my passport. She looked through and told me now there's a USD$50 charge for changing the sequence of the name on top of the $70 admin fee for correcting the name that she told me before.
And again after many arguments, asking her if im just changing one name why re there 2 charges.
She told me for name correction: USD $50 and zuji admin fee $70.
But in the beginning, when I asked her how much i would have to pay for 1) Changing name 2) Cancellation
1)she told me admin fee of $70 for correcting name.
2)Cancellation of flight is also $70.
But after she saw my passport name, suddenly there's an extra USD $50 payable to Singapore airlines for changing the name. Shady much?
And worst of all is, I contacted them less than an hour of booking my flight, and they still want me to pay full fees. Not to say their services are total crap.
In the end, I decided to cancel the flight with $70 charge and get back the flight money.
Because i saw that on the tab above my full name was already entered. Little did i know that the e- tix that they sent me didn't have my middle name.
So for privacy, just take my name as Apple fruit Orange.
So what i keyed in was Apple Orange.
zuji sent me an email directing me to their travelport website, which is a link to download the e-tix. On that it shows Orange Apple Miss.
I keyed in Apple Orange Miss but somehow it came up reveresed.
So i talk to their online customer service person. Asking her if i can add my middle name.
She told me to cancel and then book again with an admin fee of $70 to Zuji. After many arguments, I sent her a copy of my passport. She looked through and told me now there's a USD$50 charge for changing the sequence of the name on top of the $70 admin fee for correcting the name that she told me before.
And again after many arguments, asking her if im just changing one name why re there 2 charges.
She told me for name correction: USD $50 and zuji admin fee $70.
But in the beginning, when I asked her how much i would have to pay for 1) Changing name 2) Cancellation
1)she told me admin fee of $70 for correcting name.
2)Cancellation of flight is also $70.
But after she saw my passport name, suddenly there's an extra USD $50 payable to Singapore airlines for changing the name. Shady much?
And worst of all is, I contacted them less than an hour of booking my flight, and they still want me to pay full fees. Not to say their services are total crap.
In the end, I decided to cancel the flight with $70 charge and get back the flight money.
