Don't fly scoot!!

[chinesedonut]

Have horrible policies.
Flight was canceled because of typhoon.
Was told i can change flight in 7 days or receive voucher.
Called couple later to be told I have to reschedule flight 24 hours later which was never mentioned. And a week later when I called, told i can't get voucher anymore because it was past 7 days. Again, never mentioned anywhere.
So furious!!!

 

[chinesedonut]

just outraged. is it so bad for them to at least give a voucher? what are they trying to achieve? to lose customers?

 

[goblok]

I've been flying with AA, Tiger, jetstar among the budget Airlines. And to my experience, jetstar manage this kida of non performance pretty well.

I nvr had any prob with Tiger so far. Had with AA and Jetstar.

With AA is really problematic. i managed to grt back my money, but after a long winding process. Called their cost service countless time, and was asked to wait for long (once was ard 1/2hr holding my phones waiting. Super sian.

While Jetstar, they are pretty fast. By the end of the same day, i recvd a complimentary e-voucher, valid for 3 or 6 months, can't recall. This is without calling them at all

 

[calkel20]

Have horrible policies.
Flight was canceled because of typhoon.
Was told i can change flight in 7 days or receive voucher.
Called couple later to be told I have to reschedule flight 24 hours later which was never mentioned. And a week later when I called, told i can't get voucher anymore because it was past 7 days. Again, never mentioned anywhere.
So furious!!!

Must be the typhoon on the 13/7. So bad ah? Cannot claim travel insurance?

 

[chinesedonut]

yes. it was the 13/07/13 typhoon. posted complaint on their facebook page and sent an email. got a quick reply saying they will send voucher which will take 4-6 weeks. guess it helps to speak up.

 

[calkel20]

yes. it was the 13/07/13 typhoon. posted complaint on their facebook page and sent an email. got a quick reply saying they will send voucher which will take 4-6 weeks. guess it helps to speak up.

Was hoping further delay, but too bad, it did not happen. If not song song claim back insurance. Can book another trip liao.

 

[chinesedonut]

Was hoping further delay, but too bad, it did not happen. If not song song claim back insurance. Can book another trip liao.

how does travel insurance work? do u buy it in during booking?

 

[calkel20]

how does travel insurance work? do u buy it in during booking?

Before u fly off. Not from scoot bookings.

 

[chinesedonut]

it's something you purchase then?

 

[twosix]

it's something you purchase then?

huh, u do not know what is travel insurance? Check this out: NTUC Income | NTUC Income Travel Insurance | Travel Insurance Protection

There are others, besides Income.

 

[seePyou]

DON"T FLY BUDGET AND KPKB ABOUT COMPENSATIONS.
IT IS A BUDGET AIRLINE FOR A REASON,

 

[chinesedonut]

even if it's budget. there has to be fair trade. if i pay for something, i expect something in return. plus, they never stated anything in their policies or email about their deadline policy. anyways, still got compensated in the end. so even if it's budget airline, don't hesitate to fight for what's right.

 

[calkel20]

DON"T FLY BUDGET AND KPKB ABOUT COMPENSATIONS.
IT IS A BUDGET AIRLINE FOR A REASON,

The delay/cancellation was due to Typhoon the other day, not for other adverse reasons.

So don't think they need that for bashings. Yes,their CSOs Suck.