Dropping a brand new HDD

[robie_aibo]

Noob question. I dropped a brand new internal 3.5" HDD; is it advisable to install it?

 

[ZrE0_Cha0s]

well u can try to load up and see if it works 1st. if it doesn't means gone case. if it works, see if u can see its SMART system. using hdinfo.

 

[robie_aibo]

well u can try to load up and see if it works 1st. if it doesn't means gone case. if it works, see if u can see its SMART system. using hdinfo.

Thank you! I will download the disk check software from WD website to check the disk health. I came across an article saying nowsaday internal HDD is designed to absorb shock from drop to a certain range.

 

[watzup_ken]

Thank you! I will download the disk check software from WD website to check the disk health. I came across an article saying nowsaday internal HDD is designed to absorb shock from drop to a certain range.

I don't think so for 3.5 inch drives. These drives unlike their 2.5 inch counterparts are expected to be installed in a desktop for example. Dropping laptops is possible, but not desktops. Plus, 3.5 inch drives weigh a lot more than 2.5 inch ones which could further increase the impact.

The good thing in this case is that the disk is not spinning when you drop it, which will likely damage the platters. Anyway if it is working, then so be it.

 

[wtfh4x]

As long as the power was off when it was dropped and you didn't break any of the connectors, no problem at all.

 

[alamakazim]

As long as the power was off when it was dropped and you didn't break any of the connectors, no problem at all.

though the chances is much lower....

but if a 3.5" hdd drop from maybe waist level... to a hard ground... hard to say

 

[eric3743]

Noob question. I dropped a brand new internal 3.5" HDD; is it advisable to install it?

How high is the distance did you dropped the internal 3.5" HDD.

At which point did this HDD hit the ground.. flat or side or corner, etc.

Try to connect and use it for a some time to monitor the data read and write state of accessibility.
And not to store important data or OS yet.
At any point if there is problem detected, it is best to RMA.. to avoid future issues.

 

[robie_aibo]

How high is the distance did you dropped the internal 3.5" HDD.

At which point did this HDD hit the ground.. flat or side or corner, etc.

Try to connect and use it for a some time to monitor the data read and write state of accessibility.
And not to store important data or OS yet.
At any point if there is problem detected, it is best to RMA.. to avoid future issues.

Dropped from a height of 40cm and top surface hit the ground. I will follow your advise to monitor the status. Thank you.

 

[eric3743]

Dropped from a height of 40cm and top surface hit the ground. I will follow your advise to monitor the status. Thank you.

You have some options.

If you are worried and not want to have problem in the future..
Go for 1 to 1 exchange either at the shop or as advice.. as this would be new set, depend on brand & shops concern.
That's if you purchased within a week or 2, and T&C of the brand.

For RMA there may have a waiting &or collection period.. including procedure.
And data have no warranty.

Internal damaged is hard to assess on whether it could be long or short term.

 

[Papermate]

You have some options.

If you are worried and not want to have problem in the future..
Go for 1 to 1 exchange either at the shop or as advice.. as this would be new set, depend on brand & shops concern.
That's if you purchased within a week or 2, and T&C of the brand.

For RMA there may have a waiting &or collection period.. including procedure.
And data have no warranty.

Internal damaged is hard to assess on whether it could be long or short term.

I am no computer/IT expert but I think as is common with any other product, a one for one exchange is given for faulty products not due to user mishandling.

In this case, TS said he dropped the hard disk.

First he has to prove that the hard disk is not working. How to exchange if the shop tests it and it's working?

Secondly, even if it is not working, I would not ask for a one for one exchange assuming that the shop is unable to find "dents" to show that I had dropped it. It would be unethical. I drop it, it's my loss. I will not make my loss become someone else's loss.

 

[eric3743]

Dropped from a height of 40cm and top surface hit the ground. I will follow your advise to monitor the status. Thank you.

Ah yes.. forget to mentioned.

Check and ensure there is no dents & damage to the HDD.

Edit: There is no warranty if found to be damaged, else should not be a problem.

 

[eric3743]

I am no computer/IT expert but I think as is common with any other product, a one for one exchange is given for faulty products not due to user mishandling.

In this case, TS said he dropped the hard disk.

First he has to prove that the hard disk is not working. How to exchange if the shop tests it and it's working?

Secondly, even if it is not working, I would not ask for a one for one exchange assuming that the shop is unable to find "dents" to show that I had dropped it. It would be unethical. I drop it, it's my loss. I will not make my loss become someone else's loss.

Normally if it is within a small windows of time frame.. within 1 week or 2 you may do a 1 to 1 exchange of the product on the spot.
On the spot they may check for dent &or damage on the HDD before the exchange take place.

If damaged & dents involved, it will not be warrantable in any products.

HDD & SSD are known as in production failure % as most manufacturer will know.
Same applies to most products.

That is why i mentioned 1 to 1 exchange and/or RMA.
RMA do have procedure & process may including handover of the damaged product and waiting for collection of same/repaired or refurbished product or equivalent.
Edit/Add: RMA will check for physical damage internally and if found to be not manufacturer defect, it would be returned as it is to the owner without further repair.

Of course this depend on the HDD brand T&C.


In the past i had done via these various methods.
Did 1 to 1 exchange HDD within 7 days of purchase date at the shop itself.
RMA an internal 3.5" 500GB HDD which took several weeks and was returned a 750GB HDD.
Did 1 to 1 exchange Samsung SSD on the spot at a service center even it was a few weeks after purchased.

Edit:
There is no testing on the product for 1 to 1 exchange, in most case.
Whereas the RMA took several weeks most likely for to repair or not, as if it unable to may be replaced with another of similar type.

Usually this would take place if the shop is familiar with you, as customer, or not.. trust work in both ways/direction.

Btw.. i was in-charge & as warranty administration & procedure/process in motor trade.

 

[robie_aibo]

Just performed an extended disk function test using the WD software and no error found on the disk. Thank you all for the advise.

 

[LLCSG12]

buy new one