Eight Telecom discussion thread

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XiaoFu99

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Some review after using it for 2 days:

1. Using Samsung s24 Ultra with 2 SIM card (M1 & Eight). Swapping data from M1 (5G) to Eight took like 1~2 mins to swap. But it's almost instance from Eight to M1 (5G)

2. Toggling between 4G and 4G+

3. Browsing via "X", at times video tend to stall or not loading.

4. Whatsapp call seems to be spotty. Similar to #3?
 
Habrosus

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RLWZ21 said:
well overall i stil find that eight is should continue on a trial for a good 6 mths instead of allowing ppl to start porting here and there. or maybe allow a selected a grp of ppl to trial on porting to iron out any issues which could inccur before really allowing all the ppl to start porting.
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I feel they shouldn’t let people port in to their FOC plan. Want to try just go collect their free SIM. Want to port then terminate 1 SIM then port in.
 
(^@^)"

(^@^)"

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Port-in online, can collect SIM card from retailers or must be from service centres?
 
Lynxlok94

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sangnguyen110 said:
🚨 Warning: Poor Service from Eight Telecom 🚨

I am extremely frustrated and disappointed with the service from Eight Telecom. Here's my experience:

1. Port-In Issue:

  • I requested to port my number from GOMO to Eight Telecom on 14 July 2024.
  • My phone shows the Eight signal, but I cannot receive calls, SMS, or use mobile data.
2. Lack of Response:

  • I immediately contacted Eight Telecom and received an email saying they would expedite the issue to their tech team. This was on Monday morning.
  • Since then, I have sent multiple follow-up emails daily and even provided all necessary information:
    • Name as per NRIC: xxxx
    • IC Number: xxxx
    • Date of Port-In Request: 14 July 2024
    • Port-In Request Location: Online
    • Online Option Chosen: eSIM
    • Other Phone Number for contacting: xxxx
3. Visit to Service Centre:

  • I went to their service centre at Lucky Plaza on Saturday, but the staff said they couldn't help because I chose to port in online. They mentioned they use different software and aren't trained for online port-ins, which I found quite amusing and unprofessional.
4. Continued Inconvenience:

  • It has now been several days, and I still have no access to my mobile number, calls, SMS, or mobile data. This is causing severe inconvenience and affecting my daily life and work.
5. No Communication:

  • Despite their promise to expedite my issue, I have received no updates or solutions. My emails go unanswered, and the issue remains unresolved.
I was considering porting another number to Eight Telecom, but given this unresolved issue and lack of response, I have lost all confidence in their service. If this problem is not resolved soon, I will have to port out my current number.

I am sharing this experience to warn others about the poor service and lack of customer support from Eight Telecom. Please think twice before switching to their service.

#EightTelecom #PoorService #PortInIssue #CustomerServiceFail
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A few of us had similar issues but got resolved within the same working day (We lost sim functionality in the morning, by midnight it was resolved and our numbers successfully ported to eight sim card).

Try writing to helpme@eight.com.sg other than portin@eight.com.sg
 
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Recazone

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Hi. Can check. For porting to $0 plan. Can do it at UBI or lucky plaza ? Or only can do it online .
 
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Recazone

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I understand that porting for $8 , $18 plan can do it both shop and online. Not sure if the shop allow us port to $0 plan.
 
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skysurfer

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Recazone said:
I understand that porting for $8 , $18 plan can do it both shop and online. Not sure if the shop allow us port to $0 plan.
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Some people on this thread tried and said cannot. Personally I have ported to $0 online and collected sim card at Lucky Plaza, no issues at all. So might as well play safe and do this method.
 
Jurong640

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eyz said:
i think the lucky plaza staff were being lazy. they sre able to assist those who chose porting in online, as i had chose the wrong portin telco when i register online.

so i signed up 2 eight line on monday night, and wanted to port in 2 zym line. while selecting the telco, i accidentally chose m1 maxx for both zym lines. (i didnt know it initially, until the Ubi service centre boss told me much later)

of the 2 eight lines, 1 was esim, 2nd was sim card, which was delivered by postal

so when i activate the esim, i was sent 2 sms, 1st telling me that the activation was successful, and 2nd portin in was not successful.

immediately, i wrote an email to the useless eight on the same monday night, but did not receive any response. then on the Thursdsy, i went down to Ubi service centre, the nice boss said he will find out from the backend on my issue, getting my details, unsuccessful msg, zym billing date and etc. after giving the detail, he told me he had sent it to the backend for them to check.

30 mins, later, he messaged me and told me i had selected the m1 maxx instead of zym. so he asked for account details of the zym, which i screenshot and sent it to him, and he helped me send it to the backend.

then the best part is the 2nd eight line which was still delivering through postal, i realized that i had selected the wrong portIn telco as well. he told me wait until i receive and activiate it.

so on friday night, i received the sim and activate it. true enough i received the message saying the portin was not successful. i then whatsapped the boss, and he replied me on Saturday morning, saying the backend were not working on weekend. so on monday morning, i reminded the boss on the same, and he told me he had submitted to the backend successfully.

and by tuesday night, my portIn for the 2nd line was completed.

and on tuesday, 8 days after i sent out the email to useless eight, i received the reply from them, asking for my details. practically unresponsive.

my experiecdn with the Ubi service centre was good!
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I see. I also suffered port in failed since Monday. Emailed them, till now no reply, send chaser email last night till now no reply. Very irritating, no where to contact support. Till now no signs of port, my friend all ported successfully.
 
S

sangnguyen110

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eyz said:
i think the lucky plaza staff were being lazy. they sre able to assist those who chose porting in online, as i had chose the wrong portin telco when i register online.

so i signed up 2 eight line on monday night, and wanted to port in 2 zym line. while selecting the telco, i accidentally chose m1 maxx for both zym lines. (i didnt know it initially, until the Ubi service centre boss told me much later)

of the 2 eight lines, 1 was esim, 2nd was sim card, which was delivered by postal

so when i activate the esim, i was sent 2 sms, 1st telling me that the activation was successful, and 2nd portin in was not successful.

immediately, i wrote an email to the useless eight on the same monday night, but did not receive any response. then on the Thursdsy, i went down to Ubi service centre, the nice boss said he will find out from the backend on my issue, getting my details, unsuccessful msg, zym billing date and etc. after giving the detail, he told me he had sent it to the backend for them to check.

30 mins, later, he messaged me and told me i had selected the m1 maxx instead of zym. so he asked for account details of the zym, which i screenshot and sent it to him, and he helped me send it to the backend.

then the best part is the 2nd eight line which was still delivering through postal, i realized that i had selected the wrong portIn telco as well. he told me wait until i receive and activiate it.

so on friday night, i received the sim and activate it. true enough i received the message saying the portin was not successful. i then whatsapped the boss, and he replied me on Saturday morning, saying the backend were not working on weekend. so on monday morning, i reminded the boss on the same, and he told me he had submitted to the backend successfully.

and by tuesday night, my portIn for the 2nd line was completed.

and on tuesday, 8 days after i sent out the email to useless eight, i received the reply from them, asking for my details. practically unresponsive.

my experiecdn with the Ubi service centre was good!
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Thank you so much for sharing your detailed experience. I've decided to initiate the process of porting out from Eight Telecom.
 
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Moratia

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I ported from Giga to Eight, and the user experience definitely suffered. The bandwidth priority for Giga must be a lot higher than Eight for bandwidth, even though both Starhub. Same meeting room Giga can be usable, but Eight totally gg
 
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