Eight Telecom discussion thread

[Habrosus]

Sign-up online July 23. Until now no letter from SingPost

helpme@eight.com.sg or head to Ubi

 

[MIVEC525]

Sign-up online July 23. Until now no letter from SingPost

Go down personally to sign...faster..

 

[simon73]

I check through the list of retailers but can’t find any shop in Aljunied.

Which shop in Aljunied are you referring to?

It was a pop up stall (roadshow) in front of the Aljunied MRT station.

 

[simon73]

For termination, you need write to them the following info.

• You can write in to helpme@eight.com.sgwith the below details as part of user verification. Do note that this action will be irreversible.
  • Name as per NRIC:
  • Last 4 digits of NRIC:
  • Your eight number:
  • Your date of birth:
  • Photo of the back of your SIM card/Screenshot of your “myAccount” login

Thanks. Yup, i did this 3 times

 

[Firefly01]

Simba app also need to otp

Simba app doesn't ask for OTP every time. It caches your login for a period of time.

 

[simon73]

I've sent 3 emails to terminate my $0 line as the Aljunied shop lied to me that i can port subsequently after 88 days which is not true - 17 Jul, 19 Jul, 24 Jul with screenshot of sim card.

Until now, no response.

Finally on Monday 29 Jul (12 days after my first email), i received a reply to say my $0 line is cancelled and the porting from Simba will commence. Fast forward 2 more days to today 31 Jul, I received an email from Simba at 11pm that my line is terminated. At 0030 hrs, I still see Simba on my phone.
Hopefully I wake up in the morning with my number ported to Eight.

 

[sunseer]

Yes, it's working now.




Yours are consider smooth.

Mine was totally no service (except receiving SMS) for few days since porting to Eight, until after getting the help from the Ubi SC guy (who told me porting to eSIM might face glitch sometimes).

In the end i went to Ubi SC also.. Coz i remove my eSIM from my mobile phone. (The FAQ said can re-install after remove.. Which is NOT TRUE)

 

[MIVEC525]

Simba app doesn't ask for OTP every time. It caches your login for a period of time.

Yes abit better, but for security, it's OK.. at least otp is working...lol

 

[Habrosus]

Finally on Monday 29 Jul (12 days after my first email), i received a reply to say my $0 line is cancelled and the porting from Simba will commence. Fast forward 2 more days to today 31 Jul, I received an email from Simba at 11pm that my line is terminated. At 0030 hrs, I still see Simba on my phone.
Hopefully I wake up in the morning with my number ported to Eight.

Once you see an email that your old line has been terminated, go to bed and wait for the morning. Porting should be done already and at the very least, data is up and running. Your number HAS to land somewhere.

 

[kazuki666]

So far those port over from Simba to Eight telco $8 plan. Do you face any issues of lag of porting over be it by Simba or Eight not processing? I am thinking to port over my simba work number to eight, but I scare will have few days stuck..

 

[Habrosus]

So far those port over from Simba to Eight telco $8 plan. Do you face any issues of lag of porting over be it by Simba or Eight not processing? I am thinking to port over my simba work number to eight, but I scare will have few days stuck..

If you can, wait a few more days for eight to settle down coz I think they're overwhelmed by all those $0 plan registrations and mad rush port-in.

Those of us who ported in earlier had no problem nor lag. If you do it now I think it's a hit and miss situation, coz there were a few who shared theirs went smooth as well.

 

[ichinisan]

Here is my timeline,

28/7/24 [Sun]

- Was at Ubi service centre around 3pm to terminate one of my 2 free trial plans.
- Port in my number from Zym to Eight after the termination was done.
- Whole process took around 10 mins and the staff attending to me was very friendly and helpful
- Just to add, the Ubi area is really hot


29/7/24 to 30/7/24 [Mon & Tues]

- Waiting throughout the 2 days.
- Zym line was still working as per normal.
- Felt weird because I think everyone that went to the service centre to port in had their old lines terminated and ported in to Eight within the night itself. Perhaps the port in was requested on a Sunday and not available on that day. Saturday night is fine for some who did so here.


31/7/24 [Wed]

- Zym line was down in the morning.
- Tested my Eight sim and porting was successful. Calls, sms and data are all working fine.
- However, OTP is inconsistent. Sometimes I receive it and there were a few times I didn't and had to resend.

*Throughout the whole period, I never receive any email or sms from Eight regarding confirmation of the port in. Emailed them due to the delay also and not a single reply at all. I guess they are really too busy and overwhelmed.

 

[Habrosus]

Ya, my impression of Ubi is industrial area - hot. Still waiting to change one eSIM to physical SIM, and resisting any visit to Lucky Plaza. Will visit Ubi one day and maybe go buy a roast duck as well.

Was at their FB page, still seeing basic questions like "got eSIM?", "can port in?", etc. Questions easily answered by visiting their website FAQs.

Like the Lucky Plaza staff who MIA MC, hope their FB staff is just busy elsewhere and staying strong.

 

[simon73]

Finally on Monday 29 Jul (12 days after my first email), i received a reply to say my $0 line is cancelled and the porting from Simba will commence. Fast forward 2 more days to today 31 Jul, I received an email from Simba at 11pm that my line is terminated. At 0030 hrs, I still see Simba on my phone.
Hopefully I wake up in the morning with my number ported to Eight.

Up to 1100 hrs this morning, I sadly report that my number from Simba is still not ported.

My phone shows eight signal now and is able to receive/make calls using the temporary Eight number.
I hope my port-in number is not lost as I've been using it for over 10 years.

I've just sent an email to Eight to ask investigate.

 

[thiamhui]

Up to 1100 hrs this morning, I sadly report that my number from Simba is still not ported.

My phone shows eight signal now and is able to receive/make calls using the temporary Eight number.
I hope my port-in number is not lost as I've been using it for over 10 years.

I've just sent an email to Eight to ask investigate.

First sign of successful porting is to see the old SIM card being disconnected. If your old line is still active, something is stopping it from being release.

Common issues are : Golden number, ID mismatch and etc...

 

[~sabaisabai~]

Ya, my impression of Ubi is industrial area - hot. Still waiting to change one eSIM to physical SIM, and resisting any visit to Lucky Plaza. Will visit Ubi one day and maybe go buy a roast duck as well.

Was at their FB page, still seeing basic questions like "got eSIM?", "can port in?", etc. Questions easily answered by visiting their website FAQs.
Like the Lucky Plaza staff who MIA MC, hope their FB staff is just busy elsewhere and staying strong.

many asking repeat questions and sometimes we also need to self troubleshoot first.
they waiting for spoon feed

 

[MIVEC525]

First sign of successful porting is to see the old SIM card being disconnected. If your old line is still active, something is stopping it from being release.

Common issues are : Golden number, ID mismatch and etc...

Always happen around midnight...mine 11.30pm...

 

[artemov]

I have the $0 plan.
If I dun wan to continue do I just let it lapse by doing nothing, or do I somehow need to "cancel" it?
Thanks.

 

[MIVEC525]

I have the $0 plan.
If I dun wan to continue do I just let it lapse by doing nothing, or do I somehow need to "cancel" it?
Thanks.

Let it lapse...they will sms u when end of $0

 

[Habrosus]

I have the $0 plan.
If I dun wan to continue do I just let it lapse by doing nothing, or do I somehow need to "cancel" it?
Thanks.

No harm sending them an email to terminate the line, unless you somehow find that a hassle.

Send email to helpme@eight.com.sg with the following :

1. Name as per NRIC:
2. Last 4 digits of NRIC:
3. Your eight number:
4. Your date of birth:
5. Photo of the back of your SIM card/Screenshot of your “myaccount” login