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Eight Telecom discussion thread

~sabaisabai~

~sabaisabai~

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dredd said:
me

unable to receive any OTPs

sending sms out shows the temporary number

port over was done 2 weeks ago

i have also made a trip down to ubi last Saturday to explain the situation to the boss there

he sent Whatsapp to them but no one has contacted me so far....

sian




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can receive sms to your number?
 
~sabaisabai~

~sabaisabai~

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Habrosus said:
Since you said it's already few weeks after port-in, send your email to helpme@eight.com.sg instead.

Title your email something like Ubi Service Center Visit On ddmmyyyy For Help, Still Waiting for Eight's Update. Then write exactly what happened with all required info. Don't assume they'll know this or that, and leave out any relevant information.

Just my advice, not sure if will work.
Click to expand...
oops, paiseh, quoted wrong message, no wonder you laugh at me.. lol
 
~sabaisabai~

~sabaisabai~

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dredd said:
dunno whats wrong

i lazy to go ubi again

will probably port out next week




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yeah, that is another alternative
if i am you, i will port out too, since no penalty from eight
ubi also not central and quite far and inconvenient to some

i went to ubi to port my starhub line, but simba line i did it online, lucky it went thru smoothly, i was worry too
 
~sabaisabai~

~sabaisabai~

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hoho85 said:
An update to my horrible experience after porting over from Zym to Eight.

For the first few weeks after the porto er was supposedly "successfully", I was not able to receive any OTP via SMS (except from Eight).

On 19 Aug, Went down to Ubi to seek for resolution. The hp shop staff was helpful, but really he could only whatsapp the Eight representative to escalate the issue. I was told someone from Eight will contact me on the issue. But no one did.

I sent multiple emails to portin@eight.com.sg. No one replied. Even though i knew they are offering cheap plans, I don't think this was the level of service I would get. They obviously weren't ready to provide service, if any at all.

Apparently, after i performed a few tests, it seemed like i could not receive anything from Singtel lines, be it call or sms. And the fact that Zym is riding on Singtel infrastructure. I am wondering if anyone knows this is an indication of a failed/incomplete port in? Who can i get to help with this problem? I am not even sure now if Eight or Zym was the responsible party for this failure to happen.

Anyone with more insights could advise on this? I would greatly appreciate. Or has anyone ported over from Zym and had same or no issues?
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if still not resolve next week, suggest you port out to another mvno since no help from eight. you try the last round, send the email to helpme, as mentioned by @Habrosus

can consider m1 maxx, quite near to eight. they currently having promo
 
dredd

dredd

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~sabaisabai~ said:
yeah, that is another alternative
if i am you, i will port out too, since no penalty from eight
ubi also not central and quite far and inconvenient to some
i went to ubi to port my starhub line, but simba line i did it online, lucky it went thru smoothly, i was worry too
Click to expand...



i only hope this issue would be resolved once i port over to another telco....




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H

hoho85

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Habrosus said:
Since you said it's already few weeks after port-in, send your email to helpme@eight.com.sg instead.

Title your email something like Ubi Service Center Visit On ddmmyyyy For Help, Still Waiting for Eight's Update. Then write exactly what happened with all required info. Don't assume they'll know this or that, and leave out any relevant information.

Just my advice, not sure if will work.
Click to expand...
Thank you for the email contact. I will write to them.

And yes, I have already included whatever I can in my emails. Just plainly no response from them at all. It's like there's nothing consumers to do to them except porting out.

But my concern here:
1. I do not know if this is related to portover issues or not.
2. I do not know if it is the problem at Eight or Zym.
3. I dunno if porting out will cause even more problems than now.
4. I dunno how it works in the backend, but if i think of it as a DNS, there is a possibility that my number is still showing as a terminated ZYM number somewhere on a DNS server at singtel end which has not been propagated with the updated info. Hence when Singtel number tries to call me or sms me, it can't lookup my number and assumed my number is no longer there.

Feel that imda should regulate the mvno to be minimally able to comply to being reachable via a service number or cust care, instead of just throwing to a chatbot. It is horrible when things screw up so badly. Not receiving OTP is quite a serious problem. And also not able to receive any calls or sms from Singtel lines is just a major screw up. My friend tried calling me from his singtel number, and it says the number is not in use. However when i get someone else on starhub to call me it works. And i could make outbound calls to both of them. Wtf right
 
~sabaisabai~

~sabaisabai~

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hoho85 said:
Thank you for the email contact. I will write to them.

And yes, I have already included whatever I can in my emails. Just plainly no response from them at all. It's like there's nothing consumers to do to them except porting out.

But my concern here:
1. I do not know if this is related to portover issues or not.
2. I do not know if it is the problem at Eight or Zym.
3. I dunno if porting out will cause even more problems than now.
4. I dunno how it works in the backend, but if i think of it as a DNS, there is a possibility that my number is still showing as a terminated ZYM number somewhere on a DNS server at singtel end which has not been propagated with the updated info. Hence when Singtel number tries to call me or sms me, it can't lookup my number and assumed my number is no longer there.

Feel that imda should regulate the mvno to be minimally able to comply to being reachable via a service number or cust care, instead of just throwing to a chatbot. It is horrible when things screw up so badly. Not receiving OTP is quite a serious problem. And also not able to receive any calls or sms from Singtel lines is just a major screw up. My friend tried calling me from his singtel number, and it says the number is not in use. However when i get someone else on starhub to call me it works. And i could make outbound calls to both of them. Wtf right
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yes, understand your predicament. if i am in your shoe, i will feel the same and helpless and fustrating too. if need to, you may want to flag up to IMDA for their attention. this should not be the case. otp is very important especially when we are doing bank transaction

again if i am in your position, i would consider to port out, no choice, as no proper customer support except only email and your porting is not successful
 
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dredd

dredd

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~sabaisabai~ said:
if still not resolve next week, suggest you port out to another mvno since no help from eight. you try the last round, send the email to helpme, as mentioned by
@Habrosus
can consider m1 maxx, quite near to eight. they currently having promo
Click to expand...

just checked

$7.90 for port ins

quite tempting....


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Recazone

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Is it by luck. I porting from zym to eight. So far no issue with it. And I read quite a numbers of ppl having porting issue. . . Now I’m not sure should I port another zym line to eight 🤐
 
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Kayeesha

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~sabaisabai~ said:
hope it works for you in the afternoon. do update us here.
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Since you requested for an update, I’m still unable to receive OTP SMS. Judging by some posts here, I fear that my issue is never going to be resolved. Really messes up my plans. Now I cannot transfer funds to banks/finance companies that requires OTP SMS for verification despite them offering good interest rates! As it is some funds are already stuck in some banks/insurance companies.
 
~sabaisabai~

~sabaisabai~

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Kayeesha said:
Since you requested for an update, I’m still unable to receive OTP SMS. Judging by some posts here, I fear that my issue is never going to be resolved. Really messes up my plans. Now I cannot transfer funds to banks/finance companies that requires OTP SMS for verification despite them offering good interest rates! As it is some funds are already stuck in some banks/insurance companies.
Click to expand...

thanks for the update
sorry to hear that
the next alternative to port out to another mvno?

🙁
 
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