Eight Telecom discussion thread

[Ahdaii]

btw. those porting from Circles.Life to eight. you will need to check in your Circles.Life app, check if there is this security setting enabled. Must disable before porting.
when i went down to port over, the guy told me that.

 

[dredd]

plot twist


my otp sms issue has been fixed

but i still wont use this line for my banking otps..its too high risk..

maybe they monitoring this thread for "complaints"


Read HWZ Forum Rules!

 

[sango65]

plot twist


my otp sms issue has been fixed

but i still wont use this line for my banking otps..its too high risk..

maybe they monitoring this thread for "complaints"


Read HWZ Forum Rules!

so how many days it took for them to solve the otp issue?

 

[~sabaisabai~]

plot twist
my otp sms issue has been fixed
but i still wont use this line for my banking otps..its too high risk..
maybe they monitoring this thread for "complaints"
Read HWZ Forum Rules!

fixed? wow gxgx
how they do it?
hmm I'm using my 8 line for otp bank transaction. bobian. 1 line only.

 

[~sabaisabai~]

so how many days it took for them to solve the otp issue?

you also have otp issue?

 

[sango65]

you also have otp issue?

no lah, all my eight lines are spare lines and kids' lines. So no otp issues.

I just curious how long they took to fix his otp issue

 

[Habrosus]

no lah, all my eight lines are spare lines and kids' lines. So no otp issues.

I just curious how long they took to fix his otp issue

I'm guessing they could be skimming through the emails, just not replying. There're people who said they sent emails daily for a whole week or two before they got a reply, so if I'm the person tasked to look at the emails, I'd also reply until give up. Just solve the issue and not reply.

 

[Mancunian2]

I'm guessing they could be skimming through the emails, just not replying. There're people who said they sent emails daily for a whole week or two before they got a reply, so if I'm the person tasked to look at the emails, I'd also reply until give up. Just solve the issue and not reply.

I sent email for termination of free 88 day line,
terminated and received reply in exactly 5 minutes

they can be fast if they want to

 

[loganrunning]

I'm guessing they could be skimming through the emails, just not replying. There're people who said they sent emails daily for a whole week or two before they got a reply, so if I'm the person tasked to look at the emails, I'd also reply until give up. Just solve the issue and not reply.

understandable, as i used to tell my boss, "do you want me to spend my time to solve the issue, or to prepare powerpoint slides?"

and when most of the emails are just copy-pasta from FAQ, it's not just low value work, but low return on effort, so probably, those emails get pushed to the end of the queue.

I sent email for termination of free 88 day line,
terminated and received reply in exactly 5 minutes

they can be fast if they want to

i guess, because they have the time to attend to you, when they ignore the "hey, when are you going to copy pasta from the faq because i don't want to read it?" emails

 

[dredd]

so how many days it took for them to solve the otp issue?

line was ported on 14 aug, sent them email on 20th aug, dropped by ubi on 24th aug

this morning i tried and it's working fine le...

so everything in about 11days?



Read HWZ Forum Rules!

 

[dredd]

fixed? wow gxgx
how they do it?
hmm I'm using my 8 line for otp bank transaction. bobian. 1 line only.

maybe the mapping of the temp number was updated?

lol

i want to say faith restored but....i have already applied for maxx




Read HWZ Forum Rules!

 

[loganrunning]

i want to say faith restored but....i have already applied for maxx

The good thing is, there's a MNO/MVNO for every need and requirement, unlike the old 3 traffic light telcos only.

As long as Maxx meets your needs, all is good.

 

[sango65]

maybe the mapping of the temp number was updated?

lol

i want to say faith restored but....i have already applied for maxx




Read HWZ Forum Rules!

hmm, maybe the only way is to complain to IMDA everyday until they have no choice but to resolve asap

to be honest, if other telcos (MVNOs) can process the port in of lines with no issue to calling, otp sms etc, there should not be any issue with eight. Or eight is very lousy in doing the port in process, then IMDA should penalise them

 

[Jurong640]

Some speedtest on eight to starhub server

 

[bangzhou]

I just signed up for eight today. Currently cannot login to the account via app(didn't receive otp). Is it normal?

 

[Jurong640]

I just signed up for eight today. Currently cannot login to the account via app(didn't receive otp). Is it normal?

just signed up and activated today?

Try using their website portal , see if can receive sms opt. Otherwise, wait awhile, as you just activated the line

 

[Habrosus]

I just signed up for eight today. Currently cannot login to the account via app(didn't receive otp). Is it normal?

How/where/when exactly did you sign up? Today as in this morning, or just a few minutes ago?

 

[bangzhou]

How/where/when exactly did you sign up? Today as in this morning, or just a few minutes ago?

Comex. But I realized they didn't give me temporary number. Lol. Need temporary number to login to acc ya (port in). Or where can I find the number?

 

[~sabaisabai~]

Comex. But I realized they didn't give me temporary number. Lol. Need temporary number to login to acc ya (port in). Or where can I find the number?

insert the card to mobile phone and make a call out to another number

 

[alex22]

I'm guessing they could be skimming through the emails, just not replying. There're people who said they sent emails daily for a whole week or two before they got a reply, so if I'm the person tasked to look at the emails, I'd also reply until give up. Just solve the issue and not reply.

Lol i got my replies after a month, but they did reply