UPDATE: eight responded to my emails this morning and they retriggered the port in. abt an hour later, got an SMS from them with the same error message. anyway found out that for circles life this is the procedure if u want to port out
-contact 8808 6868 and give them your DOB, full name and so on
-then go to your circles life app,tap on settings then security and turn off secureme
-port out procedure should be successful after that
will update again if there are any more hiccups or if port in is successful