Eight Telecom discussion thread

[darkmilk]

Billing is on a per monthly basis for ZYM. There is no main balance, wallet, top up, etc. I was just stating a hypothesis, using ZYM for as an example.

If I’m not mistaken, CMLink is the one offering plans priced at $10.90, $31.10, and $41.20, with top-up options ($5, $10.10 & $10.90) available on Shopee and the ability to perform balance check (=wallet).

All the weird denominations

 

[TyL3r_DuRd3n]

This is a bit of both.
Hotspot can be both a phone function and or also a carrier limited function.

Yes that is my point

phone can but network must allow.

 

[year2013]

How to reach out to Eight support? If someone knows their support email - kindly share, thanks.

 

[Habrosus]

How to reach out to Eight support? If someone knows their support email - kindly share, thanks.

https://www.eight.com.sg/help

helpme@eight.com.sg

 

[NovelLobster]

You don't often shopee or taobao huh

He’s always travelling and helping to test eight’s network in Southeast Asia

 

[JAYSCS]

Sorry to correct u a bit.

Totally telco dependent.

I encountered before, one of Japan telco (softbank, iirc) requires the subscriber to pay for hotspot. So when one activates hotspot, the Setting page (iPhone) launches its own browser to bring you to telco’s ecommerce page to activate, but must complete the payment first lah

No such things in local context, all network operators will not restrict your SIM to do tethering. Same too to lock your device to the operator. This is actually very common in some countries like US. That is why the market here is so dynamic. But in the event of roaming, dunno whether tethering will be disallowed for those coutries' operators who impose it.

 

[AuraKUPO]

Keep searching in this thread for clues.

btw, one of our member's wife was using GIGA had zero complaints for years. Once ported to Eight, she complained no signal. You may want to trial eight first. If eight suits you, proceed to terminate Giga. If eight not good, you continue using Giga.

But to sign up for Eight plan, you need to use your NRIC. Do you know if I can sign up for a new number just to test if Eight suits me, then terminal the plan, and use back the same NRIC to port my existing number over to Eight? Their FAQ didn't say if 2 same NRIC can be used to sign up for their plan. Thanks!

 

[JAYSCS]

But to sign up for Eight plan, you need to use your NRIC. Do you know if I can sign up for a new number just to test if Eight suits me, then terminal the plan, and use back the same NRIC to port my existing number over to Eight? Their FAQ didn't say if 2 same NRIC can be used to sign up for their plan. Thanks!

You can have a max of 10 lines per IC for Eight.

 

[AuraKUPO]

You can have a max of 10 lines per IC for Eight.

Thank you!

 

[A7997A]

Sorry to correct u a bit.

Totally telco dependent.

I encountered before, one of Japan telco (softbank, iirc) requires the subscriber to pay for hotspot. So when one activates hotspot, the Setting page (iPhone) launches its own browser to bring you to telco’s ecommerce page to activate, but must complete the payment first lah

I won't be surprise if it has nothing to do with the telco except that they negotiated with Phone makers to have them check a certain flag and if enable they would redirect them etc. If true, then technically it is not dependent on the telco but it can be enforced on the software side of things.

 

[Habrosus]

But to sign up for Eight plan, you need to use your NRIC. Do you know if I can sign up for a new number just to test if Eight suits me, then terminal the plan, and use back the same NRIC to port my existing number over to Eight? Their FAQ didn't say if 2 same NRIC can be used to sign up for their plan. Thanks!

• How many SIM cards or mobile lines can I sign up for?
  Each ID is allowed to sign up for up to 10 SIM cards.
  
  https://www.eight.com.sg/faq-getting-started
  
  

 

[Jun Jun]

Same issue here and they asked me to settle with M1. Below is their reply. My issue was when I applied for my wife, I put her NRIC wheres in M1 she was using my NRIC hence the port in failed. In this case, is it easier to just cancel the Eight and re-apply it rather than transfer the ownership in M1 since I already want to quit from M1? Any advices would be appreciated.

Sorry, we cannot change the ID from our end, can you do a transfer of ownership at your current telco?

Meanwhile, I will refire the port in for you.

When will they refire the port in? How did u get them to do it? How to reach them?

 

[sallybee]

Good Morning Seniors

my husband heya is ending on 30 October 2024. planning to port-in to 8. May i check, if he wants, he can start going online to initiate port in today (12 Oct) as well right? because it takes a week for delivery . then by the 27 or 28 oct, he then put sim card into phone, activate with the given code through email / sms, then just wait for 8 side to work. it should complete the whole entire port-in right?

 

[tanchoo1]

Good Morning Seniors

my husband heya is ending on 30 October 2024. planning to port-in to 8. May i check, if he wants, he can start going online to initiate port in today (12 Oct) as well right? because it takes a week for delivery . then by the 27 or 28 oct, he then put sim card into phone, activate with the given code through email / sms, then just wait for 8 side to work. it should complete the whole entire port-in right?

Correct, assuming that there are no unexpected delays.

 

[TyL3r_DuRd3n]

He’s always travelling and helping to test eight’s network in Southeast Asia

bold-ed statement is wrong leh.
i dun do speedtest overseas. waste of my roaming data allowance.

 

[TyL3r_DuRd3n]

I won't be surprise if it has nothing to do with the telco except that they negotiated with Phone makers to have them check a certain flag and if enable they would redirect them etc. If true, then technically it is not dependent on the telco but it can be enforced on the software side of things.

i m using the iPhone 7 Plus which I purchased in Japan, and described earlier about hotspot.
It has been SIM "unlocked" after the end of contract.
when i pop-in any SIM card and turn on hotspot, it no longer redirects me to the payment page.

 

[Habrosus]

When will they refire the port in? How did u get them to do it? How to reach them?

https://www.eight.com.sg/faq-port-in

• My porting has failed what should I do?
  • Visit https://account.eight.com.sg to understand the issue and the next steps!
  • Ensure the following information is the same as the existing plan that you have with your current telco:
    • The ID numberThe form of ID (E.g. If NRIC is used at your previous telco, please submit NRIC when registering with eight)
  • If there is a typo in your ID number or wrong selection of current telco, please write to us at helpme@eight.com.sg to resubmit your port in request
  • If your form of ID is different (E.g. Passport at current telco, submitted NRIC at eight) Please update the latest document at your current telco update us at helpme@eight.com.sg to resubmit your port in request
  • If you are still in contract or do have outstanding bills, please check in with your current telco and update us at helpme@eight.com.sg to resubmit your port in request
  • Do note that upon resubmission, it will take another 1-3 days for port-in to take place. Not the above issues? Write to us at helpme@eight.com.sg.
  • For port in failure, we will do our best with you to address it and re-submit the port in. Port in failure is non-refundable, transferrable/ exchangeable for cash

 

[TyL3r_DuRd3n]

https://www.eight.com.sg/faq-port-in

• My porting has failed what should I do?
  • Visit https://account.eight.com.sg to understand the issue and the next steps!
  • Ensure the following information is the same as the existing plan that you have with your current telco:
    • The ID numberThe form of ID (E.g. If NRIC is used at your previous telco, please submit NRIC when registering with eight)
  • If there is a typo in your ID number or wrong selection of current telco, please write to us at helpme@eight.com.sg to resubmit your port in request
  • If your form of ID is different (E.g. Passport at current telco, submitted NRIC at eight) Please update the latest document at your current telco update us at helpme@eight.com.sg to resubmit your port in request
  • If you are still in contract or do have outstanding bills, please check in with your current telco and update us at helpme@eight.com.sg to resubmit your port in request
  • Do note that upon resubmission, it will take another 1-3 days for port-in to take place. Not the above issues? Write to us at helpme@eight.com.sg.
  • For port in failure, we will do our best with you to address it and re-submit the port in. Port in failure is non-refundable, transferrable/ exchangeable for cash

actually the answers are all in FAQ...

 

[Jun Jun]

Does anyone know if going to service center they can retrigger port in for us?

 

[Habrosus]

actually the answers are all in FAQ...

You know I know but some people don't or won't or can't.

I wonder if 8 will file their emails to "reply later" if they throw such questions over.

Also I wonder why they didn't mention portin@eight.com.sg there.

But then... I don't really need to know.