Eight Telecom discussion thread

[Lynxlok94]

Went to their roadshow on Saturday, got their sim card and requested to port in from Vivifi. Got no signal around 11pm last night and popped in my eight sim card and it worked then. However, now I can't use my number and the temporary number given does not work. How to fix and contact their support? The WhatsApp is just an automated robot.

There is literally no way to reach them until they feel like getting back to you

 

[koreanlover]

I wanted to go to Lucky Plaza on Thu to do port in.
Looks like I should postpone a few days.

 

[anglt00]

Just received and activated my Eight sim card last night. Have applied porting, but so far have not heard anything from them on the porting. Will see if the number gets ported tonight. So far the temporary number works well, and the calls are clear with voWiFi. Data speed was quite inconsistent... with 4G+ can get 90Mbps... now in Macdonald at ARC gets only 4Mbps...

 

[Lynxlok94]

Update: Received a reply from helpme@eight.com.sg

"How can we help? I saw we have sent a message on today 09:38 indicating that the port-in request is successful "

They really just making stuff up. Am I supposed to clap for them?

 

[thehellight]

Update: Received a reply from helpme@eight.com.sg

"How can we help? I saw we have sent a message on today 09:38 indicating that the port-in request is successful "

They really just making stuff up. Am I supposed to clap for them?

Well at least they replied they didn't even reply me

 

[Habrosus]

Lucky Plaza Service Centre is open. I just collected my sim (Online port-in) from there. I think what he means is that the free trial sim collection at Service Centre is not available now, and will resume on Wed, which is their norm.

Does that mean we can port in now, and collect the free trial SIM from them on Wednesday onwards?

 

[matrix05]

This is almost confirm eight issue.
SIMBA would not terminate if personal particulars don't match up.

The retailer said particular don't match is a common problem for port in failure. Wife give hubby mobile, 5yr later, hubby try to port using his own IC, fail.

 

[Lynxlok94]

The retailer said particular don't match is a common problem for port in failure. Wife give hubby mobile, 5yr later, hubby try to port using his own IC, fail.

I am 100% sure all my particulars are correct.
Have done several rounds of port in over the years using the same number.
The initial telco would not allow termination/port out if the particulars don't match in the first place, otherwise anybody can mess with your number and port out as they like without your permission.

 

[Jurong640]

Did you get your previous telco's termination email, or not even that?

Nope . No termination yet. Still able to use my current number now

 

[ichinisan]

Seems like those who encounter issues with port in are through online port in?

Anyone did the port in at the service centre (Lucky Plaza or Ubi) and have issues too?

 

[therat]

Last Friday (19 July)
I port over from Giga at Ubi. Register at 2pm+, Port over at 10:08pm, same day

My friend port over from GOMO at roadshow, est 1pm+, port over at 12:30am same day

 

[thehellight]

They replied me:


I can see your port in is submitted, can I confirm that with port-in currently successful you are facing issues to use your mobile phone?

 

[Lynxlok94]

They replied me:


I can see your port in is submitted, can I confirm that with port-in currently successful you are facing issues to use your mobile phone?

Ya, for some reason they are delusional and unaware that multiple users are facing issues with port in, and it seems to all be online port in orders.

 

[smz]

Gosh this is a nightmare. Now my temporary line is completely not working, and my old number is still not ported over. Uncontactable when I leave the house.

 

[Lynxlok94]

Gosh this is a nightmare. Now my temporary line is completely not working, and my old number is still not ported over. Uncontactable when I leave the house.

Welcome to the gang lol

 

[Genjuros]

Don't think the port in issue is limited to online only. I did mine at the roadshow and have the same issue.

 

[9931846]

Any1 port in from vivifi? Any issues so far?

just to share my exp.
ported in from vivifi yesterday. went to a retailer at around 12pm cos retailer can immediately issue physical sim.
10pm put in eight card
11pm lost signal to vivifi.
took out vivifi card. went to sleep.
today 7am woke up, number ported over liao. data ok. sms ok.

data roaming works in jb with no probs.

but seems like YMMV esp for online orders

 

[thehellight]

Anyone went down to service centre and have this port-in issue resolved? Thinking of going down but wonder if its even helpful

 

[Cedric7]

just to share my exp.
ported in from vivifi yesterday. went to a retailer at around 12pm cos retailer can immediately issue physical sim.
10pm put in eight card
11pm lost signal to vivifi.
took out vivifi card. went to sleep.
today 7am woke up, number ported over liao. data ok. sms ok.
even went jb for a while... auto roaming working with no probs.

but seems like YMMV esp for online orders

Okay thanks for sharing. My initial plan to activate port in on 29/7 (mon) online. But not sure if should do it on 28/7(sun) cause seem like some ppl having issue now. Hmm what's your view? Haha

 

[smith2006]

Applying online for my mom, ID verification failed many times.

The other time I applied for myself , one time went through.