Eight Telecom discussion thread

[9931846]

Okay thanks for sharing. My initial plan to activate port in on 29/7 (mon) online. But not sure if should do it on 28/7(sun) cause seem like some ppl having issue now. Hmm what's your view? Haha

haha if according to my exp, do on monday before 12pm better i think because it's a working day. seems they accumulate the weekend port-ins to do together on monday night anyway, but i also cannot guarantee haha. you see what works best for you.

 

[smz]

Got a response via email finally. No solution.

Dear Customer,

We are looking into this. Will come back

Regards,
Team eight - V

 

[Genjuros]

Can share what email to contact them for support?

 

[Lynxlok94]

Can share what email to contact them for support?

helpme@eight.com.sg

 

[Lynxlok94]

Got a response via email finally. No solution.

Dear Customer,

We are looking into this. Will come back

Regards,
Team eight - V

And yet still no official announcement from them.
God knows whether it’s just a standard response and nothing is being done while they continue thinking everyone ported in successfully already.
Bad start

 

[thehellight]

And yet still no official announcement from them.
God knows whether it’s just a standard response and nothing is being done while they continue thinking everyone ported in successfully already.
Bad start

I am wondering if its because they must "apply" to Starhub first before considering us as their mobile line? Cos I used other phones to call my original number and they said "The Starhub number/line you're calling..."

 

[Lynxlok94]

I am wondering if its because they must "apply" to Starhub first before considering us as their mobile line? Cos I used other phones to call my original number and they said "The Starhub number/line you're calling..."

Mine does not ring at all, just immediate call failed.

 

[Genjuros]

Mine does not ring at all, just immediate call failed.

Mine also immediate call fail. I just tried putting in my old sim card from Vivifi which had no service since 11pm yesterday and now it says "The starhub number you have dialed is presently not in service" when I call my number that I requested to port in.

 

[thehellight]

Ok it appears that I can use my port in number, access internet calls and sms already!

 

[Genjuros]

Ok it appears that I can use my port in number, access internet calls and sms already!

How did you get them to fix it? Mine is still not working and they are not responding to my email.

 

[thehellight]

How did you get them to fix it? Mine is still not working and they are not responding to my email.

I for one gave them my phone number to call me in the email though they didn't reply or call me.

But I used my home phone to call my original mobile number. Then somehow it worked but not the internet. So I turn on flight mode on and off and tada everything worked.

 

[Habrosus]

Try restarting your phone each time a stage of the port-in is done. Might work.

 

[Eggdrop]

Can try contacting the retailer to assist if u encountering delay in porting

 

[RLWZ21]

Okay thanks for sharing. My initial plan to activate port in on 29/7 (mon) online. But not sure if should do it on 28/7(sun) cause seem like some ppl having issue now. Hmm what's your view? Haha

i rather you go to retailer or service center and get it done and spot since online order for phyiscal sim is such a mess. as mentioned by another person which is like previous few post

 

[Cookie Muncher]

Those having port-in issues do share from which telco.

someone mentioned from giga no problem.

 

[sgstab]

Think tonight 11pm they will do mass porting.
Very good business ha …

 

[Lynxlok94]

Update: mine is now working as well.

did not restart or do anything. I think eight just sorted out whatever they fked up on their end

 

[thehellight]

Update: mine is now working as well.

did not restart or do anything. I think eight just sorted out whatever they fked up on their end

Congrats, they probably roll it after 7pm end of day

 

[Genjuros]

Update: Mine works already too. Did not restart/airplane mode or do anything to my phone. Ported over from Vivifi.

 

[Cedric7]

i rather you go to retailer or service center and get it done and spot since online order for phyiscal sim is such a mess. as mentioned by another person which is like previous few post

I already have sim on hand. Just want to maximize when to activate before month end