Eight Telecom discussion thread

[rza29]

How come u all like got no prob like no data when your main balance still got money.

the customer service damn slow to respond.
1 or 2 days answer 1 question and never resolve my problem.

basically bought a $8 data plan, worked for a month and then subsequently not working since 17 dec. until now sim card not working and I have $40 in main balance. They told me to recharge but there is money in my account and the website/app is so simple, there is nth else to click on.

The good thing is can receive otp via email. Simba sends sms but I use it for car cam, no way to receive sms and very troublesome to check account

 

[CPTMiller]

only local Eight can call Eight oversea.
I tried m1 & zero1, both can't call Eight overseas.

You mean Eight can't receive calls while overseas unless caller is using eight too??

 

[uncle_josh]

You mean Eight can't receive calls while overseas unless caller is using eight too??

That's what happens to me when I try to contact my brother who is in Vietnam holidaying.

 

[tanchoo1]

That's what happens to me when I try to contact my brother who is in Vietnam holidaying.

Don't know which planet you all are on, everyone uses WhatsApp Call nowadays which only requires mobile data or WiFi. Phone call is only for calling local banks or businesses.

Time to move with the times.

 

[tanchoo1]

How come u all like got no prob like no data when your main balance still got money.

the customer service damn slow to respond.
1 or 2 days answer 1 question and never resolve my problem.

basically bought a $8 data plan, worked for a month and then subsequently not working since 17 dec. until now sim card not working and I have $40 in main balance. They told me to recharge but there is money in my account and the website/app is so simple, there is nth else to click on.

The good thing is can receive otp via email. Simba sends sms but I use it for car cam, no way to receive sms and very troublesome to check account

What strikes me as odd in the screenshot is that the Double Eight plan renews on 25 March 2025. Doesn't make sense to me. I didn't know that delayed recharges are possible.

I suspect that it is a bug.

 

[Boringchap]

What strikes me as odd in the screenshot is that the Double Eight plan renews on 25 March 2025. Doesn't make sense to me. I didn't know that delayed recharges are possible.

I suspect that it is a bug.

He probably did a few purchases of Recharge online. Recharge extends the renewal date, whereas the more commonly method people use is the top up Main Balance option.

 

[AvatarViper]

now no more shopee 12pm 50% coin cashback?

 

[dgeralds]

I am using Eight sim card. I have the following query:

1. When I'm in Australia, can I receive phone calls from Singapore? Will I be charged?
2. From Australia, can I call Singapore? Will I be charged?

Thank you.

 

[twosix]

I am using Eight sim card. I have the following query:

1. When I'm in Australia, can I receive phone calls from Singapore? Will I be charged?
2. From Australia, can I call Singapore? Will I be charged?

Thank you.

Which part of the eight faq did u not understand and need clarification? You ask like that people here may not want to reply you.

 

[gapboy]

https://www.eight.com.sg/faq-network-roaming-and-idd
@dgeralds

 

[uncle_josh]

I am using Eight sim card. I have the following query:

1. When I'm in Australia, can I receive phone calls from Singapore? Will I be charged?

If the person in Singapore using an Eight line, I'm quite sure you will be able to receive.

2. From Australia, can I call Singapore? Will I be charged?

Thank you.

Our plans do include 288mins roaming calls back to Singapore and at the destination you roam at!
From the above from Eight faq, you have 288 mins free to call back to Singapore.

 

[tanchoo1]

You record all of your phone calls with your brother?

Wow, I guess that's what you call special use case.

 

[Philipkee]

I just applied for a port in for eight from SIMBA. I have one question that is not on the FAQ

I will be given a temp number for 1-3 days while the porting in is in progress. The question is, during this time, if I called someone on the phone, would my temporary number show up on his phone or he will know it’s from me? And what’s happens to the WhatsApp and other messaging apps since my phone number is different, albeit only for 1-3 days?

 

[wifi_18Z]

I just applied for a port in for eight from SIMBA. I have one question that is not on the FAQ

I will be given a temp number for 1-3 days while the porting in is in progress. The question is, during this time, if I called someone on the phone, would my temporary number show up on his phone or he will know it’s from me? And what’s happens to the WhatsApp and other messaging apps since my phone number is different, albeit only for 1-3 days?

Before the Porting is carried out, u should have 2 numbers in play. Both are valid, separate phone numbers

 

[Philipkee]

Before the Porting is carried out, u should have 2 numbers in play. Both are valid, separate phone numbers

I just submitted yesterday. Should get the new SIM card next week. Actually SIMBA is ok but the network is really bad and slow. Hope eight is better (it is cheaper also so it helps )

 

[roborovsky]

I just applied for a port in for eight from SIMBA. I have one question that is not on the FAQ

I will be given a temp number for 1-3 days while the porting in is in progress. The question is, during this time, if I called someone on the phone, would my temporary number show up on his phone or he will know it’s from me? And what’s happens to the WhatsApp and other messaging apps since my phone number is different, albeit only for 1-3 days?

Your Simba line can continue to use until it's cut, which usually happens near midnight. After which for 2-3 hrs your current number is uncontactable. You can then insert your Eight SIM card and use your temporary number to surf and call. When you call out your temporary number would appear as caller id to receiver. WhatsApp and Telegram not affected.
Once port over is successful, you would receive a SMS notification. Your current number would be in use. You can test by getting someone to call your current number. Also test bank OTP SMS.

 

[Leion]

only local Eight can call Eight oversea.
I tried m1 & zero1, both can't call Eight overseas.

Not ideal then. Any idea if Simba has similar limitation?

 

[roborovsky]

Not ideal then. Any ideal if Simba has similar limitation?

Iirc his situation is due to Vietnam partner telco Vinaphone doesn't have volte.

https://www.eight.com.sg/wp-content/uploads/2024/12/eight-Roaming-Destinations_Dec-2024.docx

 

[Leion]

Iirc his situation is due to Vietnam partner telco Vinaphone doesn't have volte.

https://www.eight.com.sg/wp-content/uploads/2024/12/eight-Roaming-Destinations_Dec-2024.docx

Makes sense now. Hope to gain full mobile call capabilities whilst overseas

 

[swathe]

How is eight performance?