Eight Telecom discussion thread

[habibali]

hi i have 2 eight line (5g+ power plan and double eight plan). Since yesterday, i have not been able to call home to my landline using both my eight lines. Using simba or circle totally no issues. My landline is those digital voice home line from starhub along with starhub BB.

Just wanted to check if anyone encounter such problems before and how did you fix it?

I think no issues with my eight line calling my home digital line. did yours went through or completely no connecting sound? like cut immediately when you dialed?

 

[Johnringo]

I think no issues with my eight line calling my home digital line. did yours went through or completely no connecting sound? like cut immediately when you dialed?

Cut immediately when I dial. Your home digital line is starhub?

I called a m1 home digital line and it went through.

 

[habibali]

Cut immediately when I dial. Your home digital line is starhub?

I called a m1 home digital line and it went through.

yes.. my home digital line is starhub.. tested again no issue. ringing.

 

[roborovsky]

Have another line was also auto upgrade mid cycle, recharge will be on 19 Oct.
Let's see if this line gets the APAC and International roaming rollover.

Recharged today.
APAC and international roaming data got rolled over.
Now 36GB APAC, 12GB International

 

[yhw22]

Recharged today.
APAC and international roaming data got rolled over.
Now 36GB APAC, 12GB International

5G+ plan?

 

[roborovsky]

5G+ plan?

Yes.

Have 2 lines. Both mid cycle auto upgrade to 5G+ plan.
1 recharged on 12 Oct, roaming data not rolled over.
Another 1 recharged today, roaming data rolled over.

 

[rainbow99]

interested in port over to $11.10 from eight as I always get poor connection on whatsapp calls.
Feels it should be better on ST network.
How does the referral works for CMLink?

I also have frequent stability issues over whataspp calls on eight. I notice tometimes clear calls notifications popping up and then disappearing on whatsapp calls, which is strange since not voice calls. wondering if other bros have had similar stability issues. thanks.

 

[rainydae]

For ex-M1 users, how long did it take for you guys to port-in? On my 4th day, still waiting

Hi, can I check with you in the end how many days did it take to port in? I am porting in from maxx. Applied on Monday, still waiting. Maxx going to be renewed on 25 Oct loh.

 

[ong12]

I'm porting in from Maxx as well. My esim has been activated since last Thursday (15th) and till now it's still pending. I have checked with Maxx's live agent. It seems that they do not receive the request to port-out.
I have also sent multiple emails to EIGHT and even go down to the physical shop. The staff told me there are currently many issues with port-in/port-out request. I suspect the issue lies with EIGHT and they trying to play ping pong game.

 

[gapboy]

porting issue are happening to all Telcos for some reason .. quite a risk to port here and there now .. some quota monthly restrictions

 

[Zylver]

Hi, can I check with you in the end how many days did it take to port in? I am porting in from maxx. Applied on Monday, still waiting. Maxx going to be renewed on 25 Oct loh.

I emailed portin@eight.com.sg after waiting for 5 working days. Their response was fast, within an hour. However, they told me I still need to wait 2 more working days for the port in to be completed. I suspect somehow my 1st port in request was missing/mishandled, and it was only reinitiated after I emailed them.

 

[rainydae]

I emailed portin@eight.com.sg after waiting for 5 working days. Their response was fast, within an hour. However, they told me I still need to wait 2 more working days for the port in to be completed. I suspect somehow my 1st port in request was missing/mishandled, and it was only reinitiated after I emailed them.

Thank you for the info! I have just dropped them an email to check on this.

 

[chari-men]

Wondering if these slow port ins are from Maxx only?? Anyone else ported in from other mvnos or mnos recently to eight can share their experience??

 

[xiaofan]

The recent reports of Maxx port out delay are more from Maxx to SingTel MVNOs ( due to the 50% OFF promotion until 31 Oct 2026, not sure if the promotion will be extended or not).

Strange that Maxx to eight also got delay.

 

[chari-men]

The recent reports of Maxx port out delay are more from Maxx to SingTel MVNOs ( due to the 50% OFF promotion until 31 Oct 2026.

Strange that Maxx to eight also got delay.

or issit a maxx issue?? haha.. coz i got a line considering to port from circles to zym/eight.. dunno wanna port 7 days in advance or just 3 days sufficient..

 

[xiaofan]

Reference

It is mainly because of the 3-months OFF port-in promotion from Zym, Zero1 and VIVIFI, as well as 6-months 50% OFF promotion from CMLink.

The port-in offers require the users to be from non-SingTel networks. Quite some users actually port out of existing ST MVNO to Maxx/MR/etc and then port back in another ST MVNO to enjoy the promotion.

IMDA has a Mobile Number Porting System which limits the daily quota of porting for SingTel/Starhub/M1/SIMBA MNO networks.

And Zym, Zero1 VIVIFI and CMLink share the same quota of SingTel network.

Info From ZYM mobile:

To elaborate on this, ZYM Mobile, a Singtel MVNO, may get numerous port-in requests daily. However, regulations limit the daily number of port-ins allowed between operators (e.g., Starhub / M1 / Simba to Singtel). Once this quota is reached, any remaining port-in requests are processed the following day.

 

[roborovsky]

Does the 5G+ senior plan get lesser priority than the 5G+ Power Plan?

 

[Asus80]

Does the 5G+ senior plan get lesser priority than the 5G+ Power Plan?

same