Then have that "even with the help of special equipment and constant assistance" wording removed.
1. I did post this removal proposal or made a special provision to them. They come back after later and say cannot.
2. I did not caught the poor fella off guard. When I asked them, they cannot answer me immediately, but promised to come back to me later after they checked. They DID come back, but sadly, my interpretation/over-reading is correct. One of them (cannot remember is GE or NTUC) is only willing to "off the record, consider it in case by case basis; but no way in writing." I have no faith with that, from my experience with various type insurance claim.
You are sure that it is Eldershield they claimed? Not under other different insurance / assistance scheme? If so, which insurance company?
This is not a real case, but just your opinion.
I can understand why they cannot remove the "special equipment and constant assistance". There will be too many old people who require wheelchairs, walking sticks and even some form of aids like prosthesis for those who have their limbs amputated. If they remove the clause, then Eldershield is not so much an insurance any more but a scheme to help the elderly, which is of course not the aim of it in the first place.
(I remember some countries overseas can even provide money to their citizens to buy wheelchairs if they need them. I am sure many of us wish we could have this sort of government also. But too bad, Singapore is not a welfare state and we have to work and take care of ourselves.)
I think the insurance companies won't want to take such responsibility in black and white as it is hard to generalize. Definitely they will go on a case by case basis.
But like I said, the "millionaire $ special machines" you were inferring to them is too far-fetched in the near future. If you are still not convinced, you may go read up on how the human body becomes paralysed and the mechanics of being disabled. Can also talk to your doctor to find out if the hypothetical machine you have in mind can ever exist.
I am sure my friend's father claimed using Eldershield. I just asked him last week. The topic came up when my friend received the Eldershield letter for himself. Why should his father not be able to claim when he really cannot perform at least 3 out of the 6 ADLs? It's not a scam.
On the last point, if the person cannot do at least 2 or 3 ADLs, as I saw it with my own eyes, I don't see why Eldershield is not claimable at 40 years old and above. Anyway, my point in that example is mainly to show accidents can happen to anyone.
I can see where you are coming from with the skepticism. A person has to be in a bad state to claim Eldershield. Which may explain why it is not the case where many elderly will qualify for it. The payout is also not fantastic but at least it does help to ease whatever burden.
Still, like I said, that disabled state can happen to anyone. If it is not due to accident, then it could be due to illnesses, where the probability increases as one ages.
Life here ain't easy with rising costs and we have to pay and pay for many things, insurance included. The least we want to experience is something bad happening to us. But it can.