[Galaxy S4] Seeking help & advice

[sqhaowei]

Hi, im a new forumer and i just bought my GS4 ytd after recontracting with singtel. It's less than a day and i realised i cant go on the internet without wifi. Meaning my GS4 shows a message " your mobile isnt connected to the internet" even though i had my mobile data enabled . There's also no 4G indication.

So my question is: Does it requires one day for 4G to activate on phone after recontracting?

If no, can anyhow advice me on what to do so i can go on the internet on 4G data when there's not wifi? Thank you

 

[ToiletUncle]

Telcos may tell you they will need a few days to activate your data but usually it activates almost instantly. You can call singtel to ask if yours is activated or not.

 

[sqhaowei]

but the issue now is by right, w/o 4G, i'would still be able to go on the internet with just mobile data, no? But now it just says that the device isnt connected to the internet.

 

[xonix]

4G = MOBILE DATA

 

[ToiletUncle]

but the issue now is by right, w/o 4G, i'would still be able to go on the internet with just mobile data, no? But now it just says that the device isnt connected to the internet.

You can disable lte first. It is on by default.

 

[sqhaowei]

You can disable lte first. It is on by default.

I tried disabling lte yet I still cant go on the internet. maybe ill try calling singtel later or bring it to the service centre for help

 

[seller4]

I thought if no LTE, the phone should auto switch back to 3G. With 3G, still can go internet. So you are saying your S4 don't even have 3G now?

 

[sqhaowei]

ya. i off LTE and on mobile data still cant go on internet ****. i just recontract ytd so im not sure if it's singtel's problem. You think if i go their service centre ask for help they will guide me?

 

[sunny_day20]

I had the same issue when I roaming.... data keep losing for S4 , occasion in Singapore data lost also......

Anyone had same experience?

 

[zitseng]

ya. i off LTE and on mobile data still cant go on internet ****. i just recontract ytd so im not sure if it's singtel's problem. You think if i go their service centre ask for help they will guide me?

I reckon you can just call up and get help. No need the trouble to go service centre.

 

[sqhaowei]

it's ok coz go one service centre in jp and i need go thr to go home. but idk the problem is with singtel or the phone leh

 

[avsquare]

Get your friend or colleague's SIM card and use your phone to try to tell whether it's phone or telco.

Most likely is telco.

 

[sqhaowei]

Get your friend or colleague's SIM card and use your phone to try to tell whether it's phone or telco.

Most likely is telco.

Ok. Ill try that. Thankyou

 

[McdohLOR]

I had the same issue when I roaming.... data keep losing for S4 , occasion in Singapore data lost also......

Anyone had same experience?

I am facing the same issue too. Frequent data lost for S4 in Singapore. Was thinking of going down telco to change sim card try try...

 

[trustME_]

I am facing the same issue too. Frequent data lost for S4 in Singapore. Was thinking of going down telco to change sim card try try...

i think this is pretty common for LTE ? cos its not really island wide coverage yet ?

 

[McdohLOR]

i think this is pretty common for LTE ? cos its not really island wide coverage yet ?

Not just for 4G...is totally cut off data. no 3G no 2G