Genting FAQ - Part 3

dc7176

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may I know how to get the genting reward card? I download the app. got the red card. but apparently the shop say I need to get the physical card??


Sent from EDMWER app!
 

techiesus

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i was reading somewhere that someone posted if change passport, cannot do self check in at 1st world cos will have issues? and those will normal/silver cards have to go check in at counter only?

anybody who has been there recently can confirm ma?

that resorts hotel change name liao! and per night cost shot up so much :eek:
 

LindaT

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i was reading somewhere that someone posted if change passport, cannot do self check in at 1st world cos will have issues? and those will normal/silver cards have to go check in at counter only?

anybody who has been there recently can confirm ma?

that resorts hotel change name liao! and per night cost shot up so much :eek:
Yes I encounter this problem as my new passport number is different from the records in my membership card . But not to worry , the staff will ask you to go queue at the physical counter and write you a paper to pass it to the counter staff . They will help us to check in through the counter .
 

Iamhere2022

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i was reading somewhere that someone posted if change passport, cannot do self check in at 1st world cos will have issues? and those will normal/silver cards have to go check in at counter only?

anybody who has been there recently can confirm ma?

that resorts hotel change name liao! and per night cost shot up so much :eek:
Yup, i also encountered the same issue.

They have setup a special kiosk besides the check in kiosk to deal with these gitches. The usual counter at the hotel lobby will not entertain these as there are too many cases during this period .

If there is not many people checking in , this is really not a big issue. However, the bus and coaches always arrive at same time ......
 

vsvs24

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Yes I encounter this problem as my new passport number is different from the records in my membership card . But not to worry , the staff will ask you to go queue at the physical counter and write you a paper to pass it to the counter staff . They will help us to check in through the counter .
Will going to the card counter before checkin solve this issue ?
 

Iamhere2022

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Just need to go over to the membership counter to update your new passport information and you will be able to check in via the kiosk with no issue.
I queue at the membership counter for 3 hours. haha.
Really all that passport or whatever is really easy to rectify, just that all the queue is super long.

I bet after june holiday things will be more better.
 

vaxvms

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Just need to go over to the membership counter to update your new passport information and you will be able to check in via the kiosk with no issue.
bro need update passport # one har?
i check my profile in app only my NRIC detail not passport
 

givansingapore

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I queue at the membership counter for 3 hours. haha.
Really all that passport or whatever is really easy to rectify, just that all the queue is super long.

I bet after june holiday things will be more better.
Did you try the membership counter near Genting Grand besides the former Coffee Terrace?
 

Iamhere2022

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Did you try the membership counter near Genting Grand besides the former Coffee Terrace?
I went to old casino side three times , not sure why over there always closed. Maybe the staff all went over to sky to help out ?

I think so many malaysians and sporeans dumping so much money in the casino , i am sure they will be able to hire more people and improve .
 

Rambat

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Beauty reservation 1 wk in advance online. Walkin hv to wait q no, wait abt 2hrs. Go try genting pot no queue, theres also another steamboat at the indoor park.
JFYI, I heard from Beauty in the Pot earlier today, they are going to closed for renovation from 18/July onwards till further notice.
 

vaxvms

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dun worries ....many other steam-pot in genting now
 

vaxvms

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I went to old casino side three times , not sure why over there always closed. Maybe the staff all went over to sky to help out ?

I think so many malaysians and sporeans dumping so much money in the casino , i am sure they will be able to hire more people and improve .
bro given not referring to casino area
 
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