Hi there,
I have a less-than-2 yrs old WD 1TB Caviar Black that died. I know it is really dead because I took it to 4 pc repair shops at Sim Lim Sq and they all gave me the same conclusion.........hardware failure and only a pro lab can help. The official data recovery partner for WD in Singapore is Ontrack. WD will honour the warranty if the hdd is opened by Ontrack, whether or not data is salvagable. However, Ontrack charges $2000 and upwards, depending on condition of the hdd. There are other companies that do data recovery and the cheapest quote I got was $800.
Can anyone recommend a cheaper data recovery service? $800 is still a lot of money. $300-400 is more affordable for me considering I have to buy a new hdd since the WD warranty will be void if it was opened by someone other than Ontrack.
I am guessing you are probably thinking I should have backed up. I did until a few months ago. I didn't expect the drive to die so soon. I have had drives died on me before but usually after 3 yrs of use. Moreover, the problems are usually boot sector problem, which are relatively easy to fix. While doing research on data recovery services, I found out that there are some real issues with WD drives. Go to
Western Digital WD WD1001FALS Data Recovery - Datacent and read about it. So my advice for those of you who have WD drives, back up and back up now!
Thanks.