Help! Samsung S4 switches off automatically.

[shikshin]

Good day,

I am using a Galaxy S4, about 2 years old. Recently, the phone switches itself off without me doing anything. It usually restarts immediately but now it doesn't switch on, even when I press the power button. I have googled for possible problems and solutions and they mostly say that it's a battery fault. But my battery looks okay, it isn't swollen and lies flat on a table. Are there any other potential problems? Thank you!

 

[CatLuVer]

Good day,

I am using a Galaxy S4, about 2 years old. Recently, the phone switches itself off without me doing anything. It usually restarts immediately but now it doesn't switch on, even when I press the power button. I have googled for possible problems and solutions and they mostly say that it's a battery fault. But my battery looks okay, it isn't swollen and lies flat on a table. Are there any other potential problems? Thank you!

I am also facing the exact the same issue. Off itself n cant be turned on. I dunno if its due to the latest firmware update .

 

[CatLuVer]

Another thing i noticed is that this issue only happens if my battery reaches 30% n below. After that very hard to turn on n couldn charge also.

But yesterday nite i managed to turn on my phone. I took out the battery plug in the ac adapter then tried putting in the battery and felt the short vibrate. It was actually charging. Then i waited awhile before i turn on my phone. Now my phone is fully charged n i think its most likely its due to faulty battery. But i will monitor and also make sure the battery don't drop to 30% n below

 

[matt00]

This happen to my S4 too. I was using it for about 2 yrs. I am using it last week and it suddenly switch off and cannot on back. I try to take the battery out and place it back, it will only show the logo and switch off. I tried to charge it, there is no charging light on the top left corner. -_-".

can anyone how to resolve this issue?

 

[cscs3]

This happen to my S4 too. I was using it for about 2 yrs. I am using it last week and it suddenly switch off and cannot on back. I try to take the battery out and place it back, it will only show the logo and switch off. I tried to charge it, there is no charging light on the top left corner. -_-".

can anyone how to resolve this issue?

If already 2 years. First thing to suspect is battery.

 

[blurkingz]

happen to my S4 too, also almost 2 years old... i dont think its anything to do with the batteries since i tried using my battery on other S4 and its working. My phone light up for 2 secs then switch off again... if anybody found the solution please share, thanks!

 

[CatLuVer]

Sorry guys, my phone off itself again. Tried to turn on, it will light up for 2 secs n off again. I go buy new battery. But no use. Seems like its either the phone issue or the new software update issue

 

[shikshin]

z

yeah, my battery is working alright. same thing happened to my friend, apparently it's a motherboard problem. i'll bring it to a service centre to check.

 

[zhiwei_86]

im having the same issue.

halfway while using, the screen will go off, then have to press power button for some time before the phone boot up again. happened a couple of times already. having this issue after upgrading to lollipop. i suspect is the firmware causing this issue. batt is new.

 

[CatLuVer]

im having the same issue.

halfway while using, the screen will go off, then have to press power button for some time before the phone boot up again. happened a couple of times already. having this issue after upgrading to lollipop. i suspect is the firmware causing this issue. batt is new.

I suspected its the firmware also. But just now, i brought my phone to samsung service centre at plaza sing. The lady said my phone don have warranty so i must pay $32.10. I said fine.

Then without even taking the phone, she straight away said my phone mother board spoilt and need to change new one n it will cost $200-300+ and that its not worth it to repair. But i told her that many S4 owners are experiencing the same issues after upgrading to lollipop. she replied that S4 don have lollipop and i must be mistaken.. -_-"

The she brought my phone to check with the technician. Returned a short while later, she replied that the technician confirmed that my phone cannot be turned on and its the mother board spoilt and need to repair. So not worth the repair costs of $300+. I just took my phone back and left.

 

[renfred89]

I suspected its the firmware also. But just now, i brought my phone to samsung service centre at plaza sing. The lady said my phone don have warranty so i must pay $32.10. I said fine.

Then without even taking the phone, she straight away said my phone mother board spoilt and need to change new one n it will cost $200-300+ and that its not worth it to repair. But i told her that many S4 owners are experiencing the same issues after upgrading to lollipop. she replied that S4 don have lollipop and i must be mistaken.. -_-"

The she brought my phone to check with the technician. Returned a short while later, she replied that the technician confirmed that my phone cannot be turned on and its the mother board spoilt and need to repair. So not worth the repair costs of $300+. I just took my phone back and left.

You can use kies 3 to restore the latest firmware for free.

If after restoration and it still auto shut off, likely to be motherboard or battery.

You can choose to replace the battery first then decide if u should change phone.

Sometimes it could be due to corrupted microsd. So it's better u isolate one by one..

Don't bother with replacing motherboard, not worth it..

 

[CatLuVer]

You can use kies 3 to restore the latest firmware for free.

If after restoration and it still auto shut off, likely to be motherboard or battery.

You can choose to replace the battery first then decide if u should change phone.

Sometimes it could be due to corrupted microsd. So it's better u isolate one by one..

Don't bother with replacing motherboard, not worth it..

I bought new battery. but still same issue. Once I can be able to turn on my phone, I will reinstall the firmware. thanks

 

[yusoffb01]

I suspected its the firmware also. But just now, i brought my phone to samsung service centre at plaza sing. The lady said my phone don have warranty so i must pay $32.10. I said fine.

Then without even taking the phone, she straight away said my phone mother board spoilt and need to change new one n it will cost $200-300+ and that its not worth it to repair. But i told her that many S4 owners are experiencing the same issues after upgrading to lollipop. she replied that S4 don have lollipop and i must be mistaken.. -_-"

The she brought my phone to check with the technician. Returned a short while later, she replied that the technician confirmed that my phone cannot be turned on and its the mother board spoilt and need to repair. So not worth the repair costs of $300+. I just took my phone back and left.

Wtf that's scamming. She accidentally skip one step and already tell u what's wrong

 

[CatLuVer]

Wtf that's scamming. She accidentally skip one step and already tell u what's wrong

Ya lor seems like they dunno anything.

Now i'm waiting to turn on my phone so that i can restore the latest firmware as mentioned by renfred89.

 

[avatar_4321]

I'm also having the same issue. Upgraded to Lollipop and happened the 2nd day. Now my phone is useless and cannot be power up. Are you guys on lollipop as well? If so Samsung need to do something to all of our phone

 

[blurkingz]

yea mine also upgraded to Lollipop and second day the phone just died... if its really due to upgrade, will our feedbacks work?

 

[CatLuVer]

Yup we all must post in their facebook

 

[arsonn]

might be on/off button problem

Try this first
https://www.youtube.com/watch?v=fI_hTPLzW28

If not working well, then remove your power switch.

https://www.youtube.com/watch?v=3Glllc7bEJs

 

[CatLuVer]

Anyone able to get ure phone working?

 

[Firesage]

same problem here. anyone has a solution yet?